Axiom Home Page Forums General Discussion Home Theater NOOOOOOO

Ha ha, it would be hard to blend the TV speakers with the subwoofer since they would be controlled separately, and any change in volume in the source would put it out of whack, but believe me, I thought about still using the subwoofer while waiting on the replacement.

YESSSSSSSSSSSS. I got an email from Amie saying that she personally shipped the replacement amp via FedEx today, overnight even, so I will hopefully have it for the weekend. I've heard of good service, but come on, is this real?

Well, here goes nothing--*pinch*

I don't really know what that proved.

You were supposed to say, "Ouch!" and then I'd say "Yup, it's real."

Thanks for ruining my joke.

Ouch! Now I feel it.

Good.

Better luck with your new amp.

Thanks!

So the latest is that FedEx called this morning to say my replacement amplifier was held up in US customs, as the value is over $2000. Apparently, there is a form I need to fill out and get back to them. They wanted to email or fax it to me, and since I don't have a fax machine, I gave her my email address. Either she wrote it down wrong or I gave it wrong, as I didn't get the email. So I've left a voicemail for her, which she won't get until Monday. Hopefully she can email the form to me Monday and get it moving again. Otherwise, what was the point of Axiom going out of their way to ship it overnight? So, fingers crossed.

Based on this great experience with Axiom's customer service, I emailed The Consumerist ( http://consumerist.com/ ) to let them know what a great company Axiom is, and I gave them my specific story. If you've had a similar experience, it might be worth passing on to them, to give Axiom further well-deserved exposure. My sister is the one who suggested I tell them about the phenomenal customer service, as she has purchased items from companies that she may have otherwise never purchased from simply because they had a positive mention on that site.