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#197043 - 02/19/08 01:58 PM New member, new speakers, new pictures....
Nekkr Offline
newbie

Registered: 01/22/08
Posts: 3
Loc: Regina, SK
Hi everyone,

Just wanting to say a big "Hello!" to all who frequent this board. Like many I lurked behind the scenes while I made my final decisions, reading all pertinent posts and information I needed to make the big decision. Thank you for your help (and I'll apologize upfront for the length of this post).

You'll be happy to know I decided on an Axiom Epic 80/500 7.1 system in HG Cherry, and I will have it paired with a Denon 3808 to start (I've already got the receiver).

Now to the bad news. I have no pictures because I haven't received my speakers. I've read many opinions that Axiom has excellent customer service, and I would tend to agree. Unfortunately for me, it seems like something may have gone amiss with my order.

Last week I called to see when it might be shipped (after patiently waiting 3 weeks) and they politely informed me that my speakers were ready to ship Friday Feb 15th and that I would receive a confirmation email that day. That was great news.

However, I received no email of said shipping confirmation the entire weekend. So I called yesterday (Monday) and because of the holiday in Ontario they were unable to help me and asked me to call back today (Tues) or tomorrow. Okay, I can live with that. So this morning I called back as directed, and was informed that my order will not be shipped until at least the week of March 3rd, a full six weeks after paying for them. The fellow this morning also told me that whomever I spoke to last week was wrong and politely apologized.

So 10 minutes ago I checked Axiom's website, and for custom finishes it indicates: "Your Axiom CustomShop Loudspeakers and Surround Stands take 4 weeks or less to deliver. "

So now I don't know what to believe or think and basically have no idea when my order might be shipped, and I don't want to call every couple days for a potential date. I have no problem with waiting, but when I'm given a date and it's missed, and then told the original date was wrong I'm a little upset. When I originally placed the order in January I was also told they would likely be in my possession within 3 weeks, 4 at the latest.

Again I apologize for the length of this post and any complaining I've done, but I guess I'm so eager to get my hands on these speakers and actually here them that the wait is killing me. It also didn't help to see other forum members place their orders after mine for similar systems and already receive their speakers.

Has anyone else experienced a similar problem? If so what advice would you offer?

When they do arrive, I'll be using them in my basement home theatre with an Optoma H27 projector (an excellent projector for its time and price), and I will definitely post some pictures! I've already picked out the first albums and movies to test on them as well, not to mention planning upgrades like a second EP500.

Cheers \:\)

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#197056 - 02/19/08 02:44 PM Re: New member, new speakers, new pictures.... [Re: Nekkr]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10415
Loc: Calgary, Alberta
I haven`t heard of anything like this from Axiom. I can only guess Axiom has had some manufacturing issues with the HG (big rush of sales to avoid the Feb. price increase?)and it has pushed back the dates a bit. I would probably call them at least once more to double check and start asking more questions as to why the longer wait.
_________________________
Jason
-----------------
TTTHHHPPPPPTTTT!

My HT

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#197060 - 02/19/08 03:08 PM Re: New member, new speakers, new pictures.... [Re: jakewash]
jbsengineer Offline
veteran

Registered: 05/24/06
Posts: 171
Loc: Central New York
I agree. Call and poke around as too why the delay. I ordered mine mid-Jan and they arrived 3 weeks later.
_________________________
HG Cherry M80's, QS8's, VP150, and a pair of EP500's

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#197067 - 02/19/08 03:56 PM Re: New member, new speakers, new pictures.... [Re: jbsengineer]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
ask 'em to throw in a free T-shirt for the long wait
_________________________
-David

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#197068 - 02/19/08 04:08 PM Re: New member, new speakers, new pictures.... [Re: terzaghi]
St_PatGuy Offline
axiomite

Registered: 03/07/05
Posts: 7463
Loc: Glendale, Arizona
 Originally Posted By: terzaghi
ask 'em to throw in a free T-shirt for the long wait


No, start with a free EP600 then work your way down to the t-shirt.
_________________________
***********
"Nothin' up my sleeve. . ." --Bullwinkle J. Moose

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#197108 - 02/19/08 07:27 PM Re: New member, new speakers, new pictures.... [Re: Nekkr]
Amie Offline

connoisseur

Registered: 02/06/02
Posts: 1625
Hi Nekkr;

Please accept my apologies for the mis-communications! We did miss the Friday ship date but we shipped your order today. I have no idea how we got our wires so crossed with your call this morning but rest assured I'll find out.

Jakewash is right - we did get 'snowed under' with the pre-price-increase special orders but not so badly as you were told this morning.

Sorry again and can't wait to see pics of that beautiful high gloss when it gets there!
_________________________
Amie Colquhoun
Axiom Audio

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#197112 - 02/19/08 07:57 PM Re: New member, new speakers, new pictures.... [Re: Amie]
jbsengineer Offline
veteran

Registered: 05/24/06
Posts: 171
Loc: Central New York
Bravo Axiom, :)! I was sure he wouldn't have to wait 6 weeks for his beauties to arrive!
_________________________
HG Cherry M80's, QS8's, VP150, and a pair of EP500's

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#197114 - 02/19/08 08:02 PM Re: New member, new speakers, new pictures.... [Re: jbsengineer]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13565
Loc: Iowa
I love it when these newbies get all worked up. \:\) Wait, I remember when that happened to me. lol
_________________________
M80s-VP180-4xM22ow-4xM3ic-EP600-2xEP350
Anthem AVM60 Outlaw 7700 Emotiva A500 Epson 5040UB



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#197115 - 02/19/08 08:07 PM Re: New member, new speakers, new pictures.... [Re: Amie]
jbsengineer Offline
veteran

Registered: 05/24/06
Posts: 171
Loc: Central New York
What is this price increase talk?
_________________________
HG Cherry M80's, QS8's, VP150, and a pair of EP500's

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#197119 - 02/19/08 08:17 PM Re: New member, new speakers, new pictures.... [Re: jbsengineer]
EFalardeau Offline
connoisseur

Registered: 08/27/07
Posts: 3397
Loc: Laval, Quebec, Canada
It was Feb 1st.
_________________________
E = MC2 = ((2M80 + VP180 + 4QS8)/(EP800 + EP500))^(ADA1500 x D2v)
AxiomAir/6xM2/4xM22/2xVP150/2xM3

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