Axiom Home Page Forums General Discussion Technical Questions Subwoofer issues

It sux when you have a problem, but Axiom does have outstanding customer service.

Yeah, they're better to their customers than I would ever be to anyone, including Regina.

Thanks for keeping us in the loop.

If you have any questions or concerns about swapping out the amp on the EP350, Axioms customer service would have lots of great information for you (the replacment amp might even come with instructions?). I am sure there are plenty of "regulars" here that would have a lot of good advice as well to make the switch as easy as possible for you.

Not related to the original question but I do have a "subwoofer issue" question. In order to try to get rid of my ground loop, should I totally remove the screw from the back of my subwoofer, or just loosen it?

Thanks

Just loosening it 3-4 turn should be enough.

I should have included this in my original post, but does the screw have to be in, in order for the subwoofer work?

Thanks for the quick reply

I had a hum at one point in a 500 I owned so I removed the ground screw and it went away. No, you don't have to leave the screw in place for the sub to work. Normally you don't want to remove the screw, and address the hum in other ways.

I've tried pretty much everything else I can think of and I'm going crazy at this point . You guys know I've been dealing with this hum for a long time, interestingly enough it wasn't apparent until I upgraded to my 3808 from my 3801.

Did you also try a cheater plug? (3 prong to 2 prong plug adapter?)

When you upgraded your receiver, did you add any new equipment or add/change any cables within your system.

You can pick up a cheater plug for a couple of dollars at your local hardware store if you have not tried that option already?

Here is an article that could help you as well.

http://forum.ecoustics.com/bbs/messages/34579/180767.html