Axiom Home Page Forums General Discussion Home Theater EP350 quick question

Sorry I didn't get back sooner guys. It's not good news.

The replacement sub isn't working either. Turns out the one that was damaged was outputting sound, but I didn't realize it until I had tested the replacement. The only output I get on either is when the gain is maxed out on the subwoofer, as well as the amplifier. I tried a whole heap of things to figure it out. I tried three different cables, I factory reset my amp to be sure no setting was in the way, tried three different audio sources, and no change. As a reference I plugged in my old Kenwood 50Watt RMS subwoofer and it was at least five times as loud as the EP350 at max. Now I realize that isn't the way it should work and that the EP350 would shake my neighbors foundations. Though at this point, I am not sure if I just want to return them all together and forget it. I called Axiom last night, but I haven't got a response.

I have been looking forward to a new Axiom product for years, so I hope this gets sorted out.

I have a question for you, I'm no expert like the others on this board but which input are you using on the EP350?
Mel N.
Sorry for the dumb question

Not a dumb question at all. I am using the low level (RCA line in) input on the subwoofer.

Maybe I am retarded and I am missing something, but I have no idea.

That's really strange.

Did you try hooking up a CD or DVD player directly to the RCA input on the sub?

Good idea. Amps can have sooo many settings effecting the subs output. Some more obvious than others. This would narrow it down to or from the sub for sure.

I hooked my 360 as well as my MP3 directly to both as a test. There was a little more volume, but not much.

Dave - don't give up yet. The odds of you getting two non-functional 350s in a row are astronomical, so I'm hoping that someone here or at Axiom can take you through some other troubleshooting that might explain what's happening.

One the one hand, you could be the "unluckiest" man alive... it seems more likely though that it's something in your setup, but for the life of me I can't figure out what it is that would cause a direct MP3 player connection to the amps on the 350s to produce such noticeably different sound on one sub versus the other. [just to check, is that the case? Your last post said that there was a little more volume with a direct connection, but did you do the same connected to your Kenwood sub to compare output levels?]

Jason

No, you're right, I didn't connect the MP3 player directly to the Kenwood sub. I only tried it via the home theater receiver. There was definitely more output via the direct connection of the MP3 player, but at max EP350 volume it was barely putting out anything. I tried to explain to my wife that our ears should be bleeding at that level.

Believe me, I am as surprised as anyone else here that I am having this much of an issue. It's also crossed my mind that I am the unluckiest man alive. Haha.

Hopefully I will hear back from Axiom soon. If not, I will call at lunch.

Try adjusting the phase switch (0 or 180) and see if it provides more output.

I am hoping you get this worked out, good luck!

Thanks for the input. Unfortunately, I already gave that a shot without any difference.

I am going to follow up with Axiom in a moment.