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Re: EP350 quick question
davemire #230730 11/20/08 01:25 PM
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Good your keeping a smile on your face through this Dave, I'm sure it's not easy.


Epic 80-800: HG Cherry
Re: EP350 quick question
myrison #230731 11/20/08 01:29 PM
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 Originally Posted By: myrison
Good your keeping a smile on your face through this Dave, I'm sure it's not easy.


I'd be lying if I said I wasn't a little let down and frustrated, but I still have some faith that Axiom will make it better.

*crosses fingers*


d4ve
Re: EP350 quick question
davemire #230733 11/20/08 01:31 PM
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Yes, it is always very frustrating. I had to deal with Axiom many times on different topics (sometimes not even close to be their issue), but they have NEVER let me down no matter how long it took to get a final resolution. So hang in there! \:\)


See Mojo's signature
Re: EP350 quick question
EFalardeau #230769 11/20/08 06:32 PM
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Hold in there davemire. There is no question you will get taken care of. Maybe a 3rd EP350 will be the charm:).


I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.

-Max Payne
Re: EP350 quick question
BlueJays1 #230779 11/20/08 08:05 PM
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Well I talked to Axiom again. They're going to test out the damaged sub, as it was doing the same thing, and they want me to test something else out tonight. Not sure what, I have to call them. So I will update later. Guess won't be getting this resolved before the weekend. Sigh.


d4ve
Re: EP350 quick question
davemire #230780 11/20/08 08:12 PM
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Hi Davemire,

Gee, I'm really appalled by Purolator's lousy handling. That's the first case I've seen where the heat sinks were damaged. Sorry to hear of the damage.

Yes, Axiom files a claim with the courier if damage occurs.

Oddly, the international sales never seem to get damaged, perhaps because it's always by air. Too bad Ian doesn't still have his float plane. He could have stuffed the 350 into the back seat and landed on a nearby lake. . .

Regards,
Alan


Alan Lofft,
Axiom Resident Expert (Retired)
Re: EP350 quick question
alan #230784 11/20/08 08:20 PM
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 Originally Posted By: alan
Hi Davemire,

Gee, I'm really appalled by Purolator's lousy handling. That's the first case I've seen where the heat sinks were damaged. Sorry to hear of the damage.

Yes, Axiom files a claim with the courier if damage occurs.

Oddly, the international sales never seem to get damaged, perhaps because it's always by air. Too bad Ian doesn't still have his float plane. He could have stuffed the 350 into the back seat and landed on a nearby lake. . .

Regards,
Alan


Haha, well we're pretty close. I think I am just under two hours from the factory (Lindsay). Hopefully it will be sorted out when I get home. I would love to have this fixed by the weekend for my birthday.

Man, I remember back about eight years ago selling Axioms at our local music shop. How times have changed. \:\)

Last edited by davemire; 11/20/08 08:21 PM.

d4ve
Re: EP350 quick question
davemire #230785 11/20/08 08:23 PM
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Two Hours!!!
If a replacement part or sub is again in order, I would definitely be driving to pick it up myself. Both to avoid the hated courier companies and to play the "Since I'm here, can I have a tour?" card.


With great power comes Awesome irresponsibility.
Re: EP350 quick question
Murph #230788 11/20/08 08:28 PM
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 Originally Posted By: Murph
Two Hours!!!
If a replacement part or sub is again in order, I would definitely be driving to pick it up myself. Both to avoid the hated courier companies and to play the "Since I'm here, can I have a tour?" card.


Haha, it may come down to it. \:\)

Unfortunately I work tomorrow.


d4ve
Re: EP350 quick question
davemire #230789 11/20/08 08:30 PM
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I would be picking up equipment directly from Axiom if I lived that close.


Jason
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