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 Update On The Axiom EP500 v2 Subwoofer Problem
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Joined: Dec 2008
Posts: 12
frequent flier
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OP
frequent flier
Joined: Dec 2008
Posts: 12 |
This is an update on the Axiom EP500 v2 subwoofer that would not power up. The last time I posted I thought replacing the fuses solved the problem. The fuses blew again and the subwoofer was in operable. I called Axiom support to verify the type of fuses I was using and they confirmed that I was using the right kind of fuses and asked me if my address was still the same. Axiom support told me that they were sending me a new amplifier for my Axiom EP500 v2 subwoofer. They told me to replace the amplifier in the subwoofer and return the old one in the same shipping crate. I was taken back by Axiom’s custom service; I never asked for a replacement, they just sent it. I replaced the amplifier over the weekend and my subwoofer is back up and running. I am very glad I purchased Axiom products for my surround system. Axiom went above and beyond my expectations.
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Re: Update On The Axiom EP500 v2 Subwoofer Problem
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
Glad to hear they got you up and running as quick as possible. It did sound like you have an internal short in that amp which would cays you to blow the fuses.
Jason
M80 v2
VP160 v3
QS8 v2
PB13 Ultra
Denon 3808
Samsung 85" Q70
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Re: Update On The Axiom EP500 v2 Subwoofer Problem
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Joined: Dec 2007
Posts: 7,786
axiomite
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axiomite
Joined: Dec 2007
Posts: 7,786 |
I wish other companies would make this sort of effort. Two thumbs up for Axiom.
Fred
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Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!
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Re: Update On The Axiom EP500 v2 Subwoofer Problem
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Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
Yep Stone man, Axiom CS strikes again, second to none. They have been there for me many times.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Update On The Axiom EP500 v2 Subwoofer Problem
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Joined: Feb 2005
Posts: 5,210
axiomite
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axiomite
Joined: Feb 2005
Posts: 5,210 |
Great to hear it, Axiom's customer support is superlative.
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