Previous Thread
Next Thread
Print Thread
Rate Thread
Page 3 of 5 1 2 3 4 5
Re: Lies and half truth about Axiom
JohnK #242810 01/26/09 03:23 PM
Joined: Jul 2008
Posts: 912
Likes: 4
C
aficionado
Offline
aficionado
C
Joined: Jul 2008
Posts: 912
Likes: 4
In the past, having been in sales for many years, a good piece of advice I was always given was, no matter what, NEVER criticize the competition. If you ever walk in to an A/V store and the sales person is criticizing equipment they don't sell, you turn around and say "adios". I have had instances in the past where the person in the retail outlet was knocking equipment that he didn't know I owned, so in essence he was calling me an "idiot" for owning it.

Of course, they are going to promote the lines they carry, but the above advice is a good rule to go by to determine if the individual has any idea at all what they are talking about and be able to steer you in the right direction.

Re: Lies and half truth about Axiom
casey01 #242815 01/26/09 03:39 PM
Joined: Aug 2008
Posts: 139
veteran
Offline
veteran
Joined: Aug 2008
Posts: 139
Excellent comments. \:\)


Epic 50 - 500 System ( M50 / QS4 / VP100 / EP500 )
Re: Lies and half truth about Axiom
80'sMan #242849 01/26/09 05:40 PM
Joined: Jan 2008
Posts: 374
devotee
Offline
devotee
Joined: Jan 2008
Posts: 374
Well, he turned me into a newt.

Re: Lies and half truth about Axiom
StuntGibbon #242854 01/26/09 05:43 PM
Joined: Dec 2008
Posts: 505
B
aficionado
Offline
aficionado
B
Joined: Dec 2008
Posts: 505
And then he turned you back again?

Re: Lies and half truth about Axiom
casey01 #242856 01/26/09 05:51 PM
Joined: Dec 2008
Posts: 6,928
axiomite
Offline
axiomite
Joined: Dec 2008
Posts: 6,928
Thanks for the input Casey, yes that is good advise. With very few exceptions I find most salesman are, I wouldn't even use the term biased, I would say they are looking for either their commission or the companies interests before the customers. I had one salesman who sold a few speaker brands including brand 'X'. Now brand X isn't all that established as a company and the salesman knew I was very unsure about buying that brand. He said he hadn't had any complaints about brand 'X' but suggested I stick with one of the established companies. A couple of the names he suggested, the store he worked in didn't even carry. I appreciated his recognition of these other companies and actually learned quite a bit about audio from him (my knowledge is very limited, I'll admit). Where some salesman would take advantage of the customers ltd knowledge, others would try to help you make an informed decision. \:\)


Half of communication is listening. You can't listen with your mouth.
Re: Lies and half truth about Axiom
Adrian #245041 02/05/09 05:22 PM
Joined: Jul 2005
Posts: 22
hobbyist
Offline
hobbyist
Joined: Jul 2005
Posts: 22
I was a audio salesman in the ancient past.
I gave honest assistance. I had great success.
I was fired...I just didn't fit in.


M22's VP150 QS8's Onkyo TX503 Yamaha YST215 (sub)
Re: Lies and half truth about Axiom
thedude_044 #245055 02/05/09 06:23 PM
Joined: Jul 2008
Posts: 912
Likes: 4
C
aficionado
Offline
aficionado
C
Joined: Jul 2008
Posts: 912
Likes: 4
In this day of regular turnover in retail stores, your story is not surprising. I don't know what type of store you worked in whether it be "specialty" or the "Best Buy" type but one thing I do know that is if you work at Best Buy it is an unwritten rule that no matter how much product you sell you better sell a whole lot of extended warranties along with them or your history. I know this is even filtering down in to so-called "high-end" specialty stores and the extended warranties give them a good profit margin while because of the layers of distribution and intense competition, profit margins selling electronics has shrunk considerably. We should thank our lucky stars we have such great choices on the internet and no longer have to deal with all this retail nonsense. It is amazing though, how many people out there are not aware of these options.

Re: Lies and half truth about Axiom
casey01 #245088 02/05/09 07:19 PM
Joined: Jul 2005
Posts: 22
hobbyist
Offline
hobbyist
Joined: Jul 2005
Posts: 22
All true casey. IMO, all the extra warranty really does is get the store to give you the proper service you deserve in the first place instead of a hassle or denial.

Yes ext. warr. is a racket to pad profit margins but I've seen it make a diffference too under certain circumstances.

Back in the early 80's when it started we would write CRESP (cust. refused ext. service policy) across every invoice in big letters to scare the buyer after wards. Then the stories of selling EW on power cords, blank tapes, etc. Funny but very poor biz practices back in the day as it is now too sometimes.


M22's VP150 QS8's Onkyo TX503 Yamaha YST215 (sub)
Re: Lies and half truth about Axiom
thedude_044 #245244 02/06/09 02:30 AM
Joined: Oct 2006
Posts: 139
veteran
Offline
veteran
Joined: Oct 2006
Posts: 139
Unfortunately all companies are inclined to tell half truths or exaggerate the truth, and yes some even blatantly lie. We as consumers call it deceptive; were as companies call it good marketing. (i.e. Free Shipping) Hmm! Is it really free? Or (No PST in Canada), well actually the only customers that need pay PST are the customers in their local province.
Not really lies, but exaggerating the truth. That’s marketing!!
;\)


Those who have long enjoyed such privileges as we enjoy forget in time that men died to win them.
Re: Lies and half truth about Axiom
lhulls #245762 02/08/09 04:22 PM
Joined: Nov 2007
Posts: 329
devotee
Offline
devotee
Joined: Nov 2007
Posts: 329
It always amazes me how the a lot (not some, a lot) of retail sales people haven't the appropriate knowledge to work with potential customers especially when they've got their hand in their wallets. The customer's best interest should always be paramount in this process. Some good advise I've read here is to never bash the competition, I agree. Trust me, you look foolish. Good companies/sales people will ask a series of open-ended questions at the start... i.e. "Are you looking at a HT setup?" "Stereo only?" "Combination"? "What is your budget?" "Room size?" "What are your long and short-term audio goals?" After these questions are answered (and recorded) then and only then should systems/speakers be presented to best match those responses. If anyone comes across and starts to "sell" you after coming thru the front door - walk away. Their profit is primary; not you.


FireGuy
M22V3/M3ti/M2V3/Omega Super 5/Aperion 5C/OutlawLFM1+Sub/Denon AVR1906/YamDVDC750/AS AMP110
Page 3 of 5 1 2 3 4 5

Moderated by  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 

Link Copied to Clipboard

Need Help Graphic

Forum Statistics
Forums16
Topics24,940
Posts442,457
Members15,616
Most Online2,082
Jan 22nd, 2020
Top Posters
Ken.C 18,044
pmbuko 16,441
SirQuack 13,840
CV 12,077
MarkSJohnson 11,458
Who's Online Now
0 members (), 136 guests, and 1 robot.
Key: Admin, Global Mod, Mod
Newsletter Signup
Powered by UBB.threads™ PHP Forum Software 7.7.4