Axiom Home Page Forums General Discussion Home Theater HSU STF-2 & CompUSA

Shipping, when they are charging, is only $25.00.

Over on the forums at www.hsuresearch.com, there has been some discussion of this. It seems that Hsu Research, which is making its first foray into Big Box retail channels, was surprised by CompUSA's aggressive pricing and online marketing.

At any rate, the STF-2s are for sale at CompUSA retail stores, but I don't think you'll find them advertised online. I just bought one today for $350. (Unfortunately it was DOA, and I'll exchange it tomorrow.)

The DOA problem aside, I was pleasantly surprised to find the Hsu product available for immediate purchase at an aggressive price at a store like CompUSA. But after a frustrating day spent dealing with retail bots in several stores (including Fry's and Best Buy -- "Huh, What's a crossover?"), I am very glad the direct-sale online marketing channel is still around at Hsu and here at Axiom.

Just hope the oversized CompUSA tail doesn't start wagging the dog.

BTW, I just ordered my M22s tonight!

one bad thing about HSU is the customer service. i ordered a stf-2 and there were no tracking numbers, no confirmation email(an email, but it was more of an advertisment), and i have never been able to contact HSU despite making about 10 phone calls. email respones are usually one sentence long. The customer service is nothing like axiom.
i guess not all internet direct businesses have caught on to the customer service trend

Believe me, I'm not defending HSU. I pre-ordered my first sub from them. So, I have no history.

However, I called their 1800 line twice last week to check on whether the new model has shipped and she explained the situation completely.

So, I'm not sure why you aren't able to get through to them. I can't comment on the tracking info, but, am under the impression I will receive an email stating the number, etc.

hmm
i ordered stf-2 on monday. either they took all of last week off(including weekends), or i am just unlucky. Tell me if you get a tracking number. i am still waiting on mine. i sent an email asking about that and i didnt get a response.

but, they apparently make very good quality subs.

i guess i am so eager to get my stf-2 that my impatience has gotten the best of me. oh well.

hopefully it comes soon

Before I bought my VTF-2 I had several email conversations with Dr. Hsu himself. He always answered all my questions and responded very quickly. I'm sure it being the holidays has things slowed down quite a bit.

I ordered a Vtf2 from Hsu. I also had correspondance with Dr. Hsu. It took a day or two between Emails. I ordered my sub over the phone and got a confirmation email as well as a tracking number which I did use to track. Also a day or so after ordering. It took my sub about a week to arrive. I live in Ohio, so if closer to Hsu, you will probably get sooner. They use ground shipping.

Check out this thread on the HSU forum regarding the STF-2. I just found I had this problem as well. Don't know how widespread it is or if it only affects the units from Compusa.

http://www.hsuresearch.com/forum/showthread.php?s=&threadid=419

i finally got in contact with HSU. a sweet sounding older man picked up the phone. i assume it was HSU himself. anyways, he couldnt find my tracking number so he said he would call back. he called back about 20 minutes later with my tracking number. i guess the holidays delayed the shipping because they sent it out last mondy(30th), but it wont be here till wednesday.
anyways, it wasnt bad dealing with HSU, it just wasnt like the expierence i had with axiom.

i really cant wait though


emiburke-that is a very interesting thread. i will cross my fingers. did it happen to you too? Spiff-any thoughts?

Hurm...

That certainly doesn't sound like the usualy Hsu customer service. I hope they get that straightened out. They've got a very good reputation as having terrific CS...they certainly don't what to ruin that! Telling customers to fix it themselves is not cool.