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#294456 - 02/28/10 08:53 PM M80 ordeal..is it just me?
Avi Deshpande Offline
veteran

Registered: 01/08/08
Posts: 165
Loc: SF Bay Area, USA
So my M80 ordeal continues..

-- First pair was messed up..poor packing & fedex
-- got immediate replacement..thnx to awesome customer service
-- pain packing the old one to send back
-- new pair one year hence..twiteers gone bad.
-- got replacement ones..one came broken in the box..poor packing?
-- CS is shipping one more..will take 2 weeks. still not sure if it will fix the issue

Is this quality/packing issue at Axiom or just my luck.

At this point if the new one doesnot fix the problem..do i ask for replacement of the speaker?

Now even wifey nagging me on havin bought from internet only company. I really hope my ordeal ends and i can enjoy my movies/music.

Have put Sub purchase on hold..was about to pull plug on EP600
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Samsung 65" 8500, xbox 360
Sunfire AV7702
Marantz AV7704
Sony UBP-X1000ES
M80s, VP180, QS8s, EP350

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#294457 - 02/28/10 09:04 PM Re: M80 ordeal..is it just me? [Re: Avi Deshpande]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4116
Loc: Porch,enjoying Bombay Sapphire
The packing is adequete however I do notice when I see pictures posted of boxes when customers first get their stuff they do get beat up and the edges, bottom corners seem to get it pretty badly and the product gets exposed. Most of the time there is no physical damage.

One thing I suggested to Axiom is double(over) box their products (I have even mentioned this in their latest customer survey). Now this obviously adds to overhead and might come as an unnecessary added cost but I think it can be beneficial for some of the more difficult/heavier items to ship like the M80's.

BTW you do hear of shipping damage from time to time on the forum but it is not something that is a common occurrence.

Also, remember Axiom ALWAYS does right by the customer and will be there to assist you if there is any problems.

Good Luck!
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I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.

-Max Payne

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#294459 - 02/28/10 09:06 PM Re: M80 ordeal..is it just me? [Re: Avi Deshpande]
Ya_basta Offline
connoisseur

Registered: 06/23/07
Posts: 4299
Loc: Sitting down somewhere
That sucks dude. I'm surprised there's a two week wait after what you've already dealt with.
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The only reasonable argument for owning a gun is to protect yourself from the police.

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#294460 - 02/28/10 09:07 PM Re: M80 ordeal..is it just me? [Re: Avi Deshpande]
darcman Offline
old hand

Registered: 02/22/10
Posts: 74
Loc: The Wack, British Columbia
Bummer, blame the couriers. I was reading on another site where people were buying speakers from newegg and whatever courier was punching holes in the boxes with a forklift, so there would be handles.
Id just say kindly bring it to their attention.

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#294463 - 02/28/10 09:18 PM Re: M80 ordeal..is it just me? [Re: darcman]
Wid Offline
axiomite

Registered: 06/22/03
Posts: 6789
Loc: The Peoples Republic of Il.

This seems like more of an exception than the rule. There have been reports of damaged goods from time to time but nothing out of the ordinary.

Don't know if the courier is all to blame. Axiom could try a bit better at packing their stuff.
_________________________
Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud


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#294466 - 02/28/10 09:37 PM Re: M80 ordeal..is it just me? [Re: Wid]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
One of my m80 boxes had a huge rip in the side but luckily the speaker was fine. The speaker was not doubled boxed. My ep500 box looking a little rough too but again there was no damage.
VP150 and QS8 boxes were in great shape.
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-David

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#294469 - 02/28/10 09:48 PM Re: M80 ordeal..is it just me? [Re: terzaghi]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6893
Loc: It's all about the location.
Double boxing would likely add to the shipping cost initially, but when you consider returns, having employees repack/reship/invoice ect ect...it may actually be a wash or save $$, not to mention keep the customer satisfied and not reconsider future purchases.
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Half of communication is listening. You can't listen with your mouth.

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#294472 - 02/28/10 09:53 PM Re: M80 ordeal..is it just me? [Re: Adrian]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
I think someone mentioned that Axiom used to double box speakers in the past (at least certain ones). I may be mistaken tho...
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-David

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#294473 - 02/28/10 10:10 PM Re: M80 ordeal..is it just me? [Re: terzaghi]
nickbuol Offline
axiomite

Registered: 09/16/04
Posts: 5338
Loc: Marion, IA
Yes. When I got my Axioms, they were all double boxed. That was a few years ago though. The outside boxes was beat to heck with rips and tears in it, but the inside boxes were perfect.
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2-M60s, VP180, 8-M3s, SVS 20-39PCi, DIY Sub, 8-Shakers, JVC RS45, Anthem MRX-1120

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#294476 - 02/28/10 10:14 PM Re: M80 ordeal..is it just me? [Re: nickbuol]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
purchased in november 07 (no double boxing at that time)
_________________________
-David

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