You are not logged in. [Log In]


Forums » General Discussion » Home Theater » B&K AVR307

Page 1 of 4 1 2 3 4 >
Topic Options
Rate This Topic
#295321 - 03/06/10 04:05 PM B&K AVR307
NDinUSA Offline
veteran

Registered: 12/24/07
Posts: 119
Loc: Fargo, ND USA
My 9 year old B&K AVR307 started making a buzzing noise. It sounded like a relay was buzzing or something. It had a 5 year parts and labor warranty. But since the volume control was also acting up (not being linear anymore but fine when using the remote), I decided to send it to B&K to get it fixed. I was ready to get it upgraded to the AVR507 equivalent ($499) if it was going to cost a lot to get it fixed. I never got a call from B&K saying the 307 was too far gone and it would be cheaper to just upgrade to the 507. So when my dealer said my unit was in, I thought, well I hope it didn’t cost too much to fix. I was really surprised and happy when I saw the bill:

Replaced the power supply filter capacitors - $0.00
Replaced leaky relay capacitor(s) - $0.00
Replaced volume controller - $0.00
Replaced weak (not bright) display -$0.00
Upgraded to newer (larger) amplifier heat sinks - $0.00
Flashed to the newest software version -$0.00
Freight from ND to NY and back -$31.00

Awesome customer service! Especially for a unit 4 years out of warranty!
_________________________
Don't die with a clean shop!

Top
#295322 - 03/06/10 04:21 PM Re: B&K AVR307 [Re: NDinUSA]
Kruncher Offline
devotee

Registered: 10/05/06
Posts: 484
Loc: Maple Ridge, BC
In this day and age of disposable products and planned obsolescence, that's a truly remarkable story that speaks just as well for B&K as it does for your dealer. Thanks for sharing.

Top
#295323 - 03/06/10 04:21 PM Re: B&K AVR307 [Re: NDinUSA]
Wid Offline
axiomite

Registered: 06/22/03
Posts: 6789
Loc: The Peoples Republic of Il.

Very good. I had the same happen with a M&K sub years ago. It's nice when a company goes beyond what is expected.
_________________________
Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud


Top
#295324 - 03/06/10 04:35 PM Re: B&K AVR307 [Re: Kruncher]
EFalardeau Offline
connoisseur

Registered: 08/27/07
Posts: 3399
Loc: Laval, Quebec, Canada
Nice to know about these things!
_________________________
E = MC2 = ((2M80 + VP180 + 4QS8)/(EP800 + EP500))^(ADA1500 x D2v)
AxiomAir/6xM2/4xM22/2xVP150/2xM3

Top
#295325 - 03/06/10 05:07 PM Re: B&K AVR307 [Re: EFalardeau]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 18044
Loc: NoVA
Very cool. A bit more than I want to spend on a receiver, but it sounds like you're getting your money's worth.
_________________________
I am the Doctor, and THIS... is my SPOON!

Top
#295327 - 03/06/10 05:23 PM Re: B&K AVR307 [Re: Ken.C]
grunt Offline
connoisseur

Registered: 12/04/06
Posts: 3569
Loc: Nirvana
Wow that’s really cool that they took care of you like that. They would easily be my first consideration when it came to upgrade time.
_________________________
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1

Top
#295328 - 03/06/10 05:43 PM Re: B&K AVR307 [Re: NDinUSA]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11437
Loc: Central NH
 Originally Posted By: NDinUSA
My 9 year old B&K ...

 Originally Posted By: wid
I had the same happen with a M&K sub years ago.


That's it!

From now on, I only buy "Blank & K" equipment!
_________________________
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::

Top
#295397 - 03/07/10 11:19 AM Re: B&K AVR307 [Re: MarkSJohnson]
medic8r Offline
axiomite

Registered: 02/05/06
Posts: 6469
Loc: Fredericksburg, Virginia
If you had started this sooner, you might have saved S&K Menswear.
_________________________
Bears, beets, Battlestar Galactica.

Top
#295398 - 03/07/10 11:22 AM Re: B&K AVR307 [Re: medic8r]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 18044
Loc: NoVA
No wonder they're going under. I've never heard of them!

Of course, the fact I'm a total cheapskate when it comes to clothes doesn't help, either...
_________________________
I am the Doctor, and THIS... is my SPOON!

Top
#295400 - 03/07/10 11:47 AM Re: B&K AVR307 [Re: Ken.C]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6878
Loc: It's all about the location.
I hate to see businesses close down, there's been a lot through this recession and every trade/hobby show I've been to this winter, has had less vendors than usual.
_________________________
Half of communication is listening. You can't listen with your mouth.

Top
Page 1 of 4 1 2 3 4 >

Moderator:  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 
Forum Stats

15,233 Registered Members
15 Forums
24,008 Topics
424,190 Posts

Most users ever online:
883 @ 03/04/17 05:06 PM

Top Posters
Ken.C 18044
pmbuko 16437
SirQuack 13571
CV 11677
MarkSJohnson 11437
0 registered ()
185 Guests and
3 Spiders online.
Key: Admin, Global Mod, Mod
Newsletter Signup