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#295321 - 03/06/10 04:05 PM B&K AVR307
NDinUSA Offline

Registered: 12/24/07
Posts: 119
Loc: Fargo, ND USA
My 9 year old B&K AVR307 started making a buzzing noise. It sounded like a relay was buzzing or something. It had a 5 year parts and labor warranty. But since the volume control was also acting up (not being linear anymore but fine when using the remote), I decided to send it to B&K to get it fixed. I was ready to get it upgraded to the AVR507 equivalent ($499) if it was going to cost a lot to get it fixed. I never got a call from B&K saying the 307 was too far gone and it would be cheaper to just upgrade to the 507. So when my dealer said my unit was in, I thought, well I hope it didn’t cost too much to fix. I was really surprised and happy when I saw the bill:

Replaced the power supply filter capacitors - $0.00
Replaced leaky relay capacitor(s) - $0.00
Replaced volume controller - $0.00
Replaced weak (not bright) display -$0.00
Upgraded to newer (larger) amplifier heat sinks - $0.00
Flashed to the newest software version -$0.00
Freight from ND to NY and back -$31.00

Awesome customer service! Especially for a unit 4 years out of warranty!
Don't die with a clean shop!

#295322 - 03/06/10 04:21 PM Re: B&K AVR307 [Re: NDinUSA]
Kruncher Offline

Registered: 10/05/06
Posts: 484
Loc: Maple Ridge, BC
In this day and age of disposable products and planned obsolescence, that's a truly remarkable story that speaks just as well for B&K as it does for your dealer. Thanks for sharing.

#295323 - 03/06/10 04:21 PM Re: B&K AVR307 [Re: NDinUSA]
Wid Offline

Registered: 06/22/03
Posts: 6789
Loc: The Peoples Republic of Il.

Very good. I had the same happen with a M&K sub years ago. It's nice when a company goes beyond what is expected.

"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud

#295324 - 03/06/10 04:35 PM Re: B&K AVR307 [Re: Kruncher]
EFalardeau Offline

Registered: 08/27/07
Posts: 3398
Loc: Laval, Quebec, Canada
Nice to know about these things!
E = MC2 = ((2M80 + VP180 + 4QS8)/(EP800 + EP500))^(ADA1500 x D2v)

#295325 - 03/06/10 05:07 PM Re: B&K AVR307 [Re: EFalardeau]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 18044
Loc: NoVA
Very cool. A bit more than I want to spend on a receiver, but it sounds like you're getting your money's worth.
I am the Doctor, and THIS... is my SPOON!

#295327 - 03/06/10 05:23 PM Re: B&K AVR307 [Re: Ken.C]
grunt Offline

Registered: 12/04/06
Posts: 3569
Loc: Nirvana
Wow that’s really cool that they took care of you like that. They would easily be my first consideration when it came to upgrade time.
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1

#295328 - 03/06/10 05:43 PM Re: B&K AVR307 [Re: NDinUSA]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11437
Loc: Central NH
 Originally Posted By: NDinUSA
My 9 year old B&K ...

 Originally Posted By: wid
I had the same happen with a M&K sub years ago.

That's it!

From now on, I only buy "Blank & K" equipment!
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::

#295397 - 03/07/10 11:19 AM Re: B&K AVR307 [Re: MarkSJohnson]
medic8r Offline

Registered: 02/05/06
Posts: 6469
Loc: Fredericksburg, Virginia
If you had started this sooner, you might have saved S&K Menswear.
Bears, beets, Battlestar Galactica.

#295398 - 03/07/10 11:22 AM Re: B&K AVR307 [Re: medic8r]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 18044
Loc: NoVA
No wonder they're going under. I've never heard of them!

Of course, the fact I'm a total cheapskate when it comes to clothes doesn't help, either...
I am the Doctor, and THIS... is my SPOON!

#295400 - 03/07/10 11:47 AM Re: B&K AVR307 [Re: Ken.C]
Adrian Offline

Registered: 12/27/08
Posts: 6867
Loc: It's all about the location.
I hate to see businesses close down, there's been a lot through this recession and every trade/hobby show I've been to this winter, has had less vendors than usual.
Half of communication is listening. You can't listen with your mouth.

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