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#295944 - 03/11/10 02:11 AM monoprice web site
davew Offline
buff

Registered: 02/25/08
Posts: 44
Loc: San Jose, CA
Did anyone else notice that monoprice.com went into maintenance mode yesterday? When I went there on Tuesday, all you got was a static text page that said they were "doing maintenance" until March 18. That seemed very odd to me. Today they explain that some customers reported misuse of credit card behavior. It goes on to say that investigators are doing an audit of the entire site.

I've had nothing but great experience with monoprice service and products.

-Dave

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#295948 - 03/11/10 02:36 AM Re: monoprice web site [Re: davew]
grunt Offline
connoisseur

Registered: 12/04/06
Posts: 3569
Loc: Nirvana
It was in maintenance mode a couple days ago when I was trying to check and see if they had and HDMI KVM switch. I had good luck with a regular HDMI switch I bought from them and wanted to give them first shot if I had to order one online.
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#295954 - 03/11/10 03:20 AM Re: monoprice web site [Re: grunt]
grunt Offline
connoisseur

Registered: 12/04/06
Posts: 3569
Loc: Nirvana
 Originally Posted By: skeeter99

Here is their statement on the first page:

A few of our customers recently reported to us that information from credit cards they used on the Monoprice website had been misused. We promptly began an investigation with the help of expert computer forensic investigators to determine if any card data had been stolen from our computers.

To date, the investigators have found no evidence that card information has been stolen from Monoprice’s computer network. As a precaution to ensure that our customers’ information is not at risk, we have taken our website offline temporarily while we and our investigators complete the audit of our computer network.

We want to ensure that there is no security vulnerability in any part of our computer network system. We notified local and federal law enforcement agencies, our credit card processing business partners, and all credit card companies that some of our customers reported concerns regarding their card information to us.

We also advised these entities that we are working with outside security specialists to determine if there was breach of our computer system. We will post additional information when it is available. We regret any inconvenience that our investigation and the temporary suspension of the Monoprice website may have caused you. Thank you so much for your great support


The above was posted by skeeter99 over at:

http://tweakcityaudio.com/forum/showthread.php?t=2621
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3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1

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#295957 - 03/11/10 04:48 AM Re: monoprice web site [Re: grunt]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10415
Loc: Calgary, Alberta
Nice to see them being so proactive.
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