Axiom Home Page Forums General Discussion The Water Cooler Direct TV DVR question

OK, I tried Chris' suggestion: turning off all my connected PC's, the router, the DVR. They I turned the router back on, left everything else off, turned the DVR on and tried to get it to connect. Again, like before, no connection.

radtek -

The installers did not install or leave behind any such device. All I have is one RG6 cable going to a three way splitter from the dish. From the splitter, all three RG6 cables are home ran to the three satellite receivers. I'm not sure I understand what this device is. Is it a powerline adapter or do you have a hard cable running directly from your router to the satellite dish?

I might also add that it continues to assign the same IP address, even if I restore the default settings and try to connect again.

My router is new. It's a Cisco / Linksys E3000. I have this particular location hard wired via my home lan.

And the link lights show up on both the DVR and the router at the other end of the cable?

I'm at a loss. It really seems like there's something wrong with the DVR. Any other device gets its own address assignment without problems when connected to the same Ethernet cable, but the DVR doesn't...

Ya, the lights are both on and this connection works fine with the other devices on the EQ rack.

I also checked my router settings and DHCP is set to Automatic. There is a tech forum at Direct TV, I'm looking through dozens of "can't connect" threads now. None have this particular DVR though, so I may have to post a question there with my specifics.

I'm blessed with IT/ Computer issues. If it can go wrong, it will.

Michael, do any of these suggestions help?

1

2

3

Hope one of those links help.

Here's two suggestions specific to an error code 13.

Also, this is a setup guide, but you've probably gone through this. Link.

radtek -

The installers did not install or leave behind any such device. All I have is one RG6 cable going to a three way splitter from the dish. From the splitter, all three RG6 cables are home ran to the three satellite receivers. I'm not sure I understand what this device is. Is it a powerline adapter or do you have a hard cable running directly from your router to the satellite dish? [/quote]

Michael, I went out side and looked at the splitter block from the dish. I have one RG6 from dish this goes to the newly installed splitter block. There are 7 connections plus the feed cable on the 3way splitter block, 3 of which go to the 3 receivers on the outgoing side of the block. there are 4 RG6 connections on the opposite side of the splitter block connection, one of which is the RG6 cable from the " Connected Home Adapter" which is connected to my E3000 router.

The Sling Powerline plugs into router it uses the home electrical system in lieu of Cat6 cabling. I have my DVR and my Oppo BD83-SE using this to connect to my PC and Internet.

I have a hunch that the little white "Connected Home Adapter" is needed.

http://www.2000networks.com/DirecTV-DECA-DECA1MR0-01-Adapter-p/decadeca1mr0-01.htm

Michael, This what you need

I suspect you are right. I just got a couple response at the DTV tech forum indicating I need the DECA adapter. Here's what they wrote...

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The Internet Connection Kit costs $25 + $49 installation (although some folks have reportedly been able to negotiate that down). It consists of a DECA or Broadband Network adapter and power supply to "bridge" your Whole Home DVR network to your home network/internet.

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Whole Home system and hard wire Ethernet connection for VOD will not work correctly together. You will have to call Directv for the internet connection kit to incorporate the internet with the WHDVR system. Thats the only way it will work, there is no secret way around it unless you network your own system together using Cat5 Ethernet cable from each location and connecting them to a internet switch. Using that suggestion will not make your WHDVR system supported by Directv and all trouble shooting will have to be done by yourself.

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Oh, and thanks...

I can't believe I've just wasted four hours of my day screwing with this, when Direct TV tech support had no idea why I was having troubles.

I'm not impressed.