 Re: Direct TV DVR question
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Joined: Aug 2004
Posts: 80
old hand
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old hand
Joined: Aug 2004
Posts: 80 |
Oh, and thanks...
I can't believe I've just wasted four hours of my day screwing with this, when Direct TV tech support had no idea why I was having troubles.
I'm not impressed. I would be pissed too! I don't understand why this was not provided in the first place. Overall I have had decent service from Direct TV but.... I would file a complaint with them about this. You should not have to pay anymore period to get this working correctly.
M80s VP180 QS8
SVS Elevation Spk.
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ADA Amp
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Re: Direct TV DVR question
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Joined: Jun 2003
Posts: 8,488
axiomite
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axiomite
Joined: Jun 2003
Posts: 8,488 |
Yeah, that's a crappy install. I've had three different techs - at the same house - that approached the installation with widely varying levels of expertise.
bibere usque ad hilaritatem
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Re: Direct TV DVR question
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Joined: Jul 2004
Posts: 4,444 Likes: 16
connoisseur
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OP
connoisseur
Joined: Jul 2004
Posts: 4,444 Likes: 16 |
Call #4 to DTV tech support. This time the tech knew all about this damn Internet connection kit. She told me that it will cost me $25 + a $49 installation fee + a $50 new installation fee. I calmly told her I thought this was complete robbery and that I wanted to file a complaint with customer service, seeing how I've wasted, now five hours of my time dealing with a "known" issue that their incompetent tech support failed to note. She was very nice and got the extra $99 fees waved. Now I have to set up another installation appointment. She would not just send the damn thing to me to install, even though I am the own who installed the dish and all the cabling....
I'm about ready to go back to rabbit ears and be done with all this.
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Re: Direct TV DVR question
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Joined: Mar 2010
Posts: 104
veteran
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veteran
Joined: Mar 2010
Posts: 104 |
I still do not understand why the DECA unit was not installed at the same time the system was installed? I know I had to pay $150 up front(current customer), but everything worked, and the two installers checked functionality on all four Tv's/receivers before leaving. Sorry for your troubles michael.
M80's,VP180,QS8's,Epik Empire X 2
Integra 50.1,3 Emotiva UPA-1's,Antimode 8033
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Re: Direct TV DVR question
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Joined: Aug 2004
Posts: 80
old hand
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old hand
Joined: Aug 2004
Posts: 80 |
Michael, did you ever get the DTV Whole Home config. working?
M80s VP180 QS8
SVS Elevation Spk.
SVS PC13 Ultrax2
Anthem 1120,Oppo 205
ADA Amp
LG OLED 65"
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Re: Direct TV DVR question
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Joined: Jul 2004
Posts: 4,444 Likes: 16
connoisseur
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OP
connoisseur
Joined: Jul 2004
Posts: 4,444 Likes: 16 |
No, they will not let me do it. It needs to be done by one of their installers. And of course there are none within 300 miles, so who knows when one will get here. I should have just bought one one you liked to.
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Re: Direct TV DVR question
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Joined: Aug 2004
Posts: 80
old hand
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old hand
Joined: Aug 2004
Posts: 80 |
Yeah its not rocket science, but they seem to think no one but themselves are capable of installing. Like you, all previous flavors of DTV including the Hi Def I installed myself except for this last install. Also I am assuming since you installed your own dish that this was included. http://www.techtoolsupply.com/ProductDetails.asp?ProductCode=SL3-KIT
M80s VP180 QS8
SVS Elevation Spk.
SVS PC13 Ultrax2
Anthem 1120,Oppo 205
ADA Amp
LG OLED 65"
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