Axiom Home Page Forums General Discussion The Water Cooler Dell laptop issues. Ken to the rescue!(or another)

The top one is potentially faster, if your laptop supports the higher memory speed (and the higher latency doesn't obviate that). I'd probably go for that one.

That's what I thought, thanks.. I'm assuming it works as it says it is compatible. I'm pretty sure that is the speed that was in it to begin with also.

If you follow the drop downs and have your exact model selected when you place an order from Crucial, they'll guarantee it works, or will exchange it with no questions.

Also when you get the RAM run Memcheck on it. They also have no trouble replacing defective pieces.

Found a 5% coupon code online so I saved 4 bucks. Opted for the free shipping which takes 5-9 business days. Hope the new ram solves my problems.

How old is the laptop? I assume it has worked in the past? Try taking the eraser end of a pencil and clean the gold contacts on the chip. We have seen older desktop and laptops resolved this way at work, but not always. Over time as the dust bunnies and other stuff gets gummed on them, it can cause contact issues. Also blow out the slots with compressed air.

Laptop is 2 yrs old. NO dust to speak of. Odd that it would just stop working but I consistently get a "no physical memory error" when I try it with the 2 gig and 1 gig chip in at the same time, or just with the 2 gig by itself. If I run it with the 1 gig chip only I can't boot into windows but diagnostics show no problems with memory, hard drive, etc. as mentioned

If it doesn't solve the problem I can return the ram.

As a last resort one of the I.T. guys at work said he'd take a look at it.

Thanks for the tip randy. I gave it a try and no luck. I have used the eraser trick on my computer access cards for work before and it has worked.

This is the error I get:



If I press F1 I get this:



I guess I'll see what happens when the ram comes in.

Have you tried the F5 option for onboard diagnostics? I know all the HP's we have at work have memory and hard drive tests if you go into the BIOS at system startup, if so it might give an indication. I hope it is memory and not the motherboard.

Yeah, if I hit F5 for diagnostic mode (or hold in fn, power on, release fn for diagonstic boot mode) it immediate gives me a blue screen that says "no memory" or something like that if the 2 gig chip is in and it won't let me run any kind of diagnostic tests. With only the 1 gig chip the diagonstic mode says everything is fine (but it still won't boot into windows- no error just a black screen).

I'm certain that 2 gig chip is bad I just don't know if anything else is going on or what.

I'll report back in 5-9 business days and let you know if the ram fixed 'er up.

David, I found this on Dell's website. Looks like Randy's suggestion to run the diagnostic test is the way to go.

Re: Memory address line failure at <address>, read <value> expecting <value>

Memory modules faulty or improperly seated. Reseat the memory modules and run the RAM Test Group in diagnostics. If the test fails, remove one memory module at a time and repeat the test until the faulty module has been isolated.

Also, here's the results of a Google search for that system error. Memory address line failure Dell.