Axiom Home Page Forums General Discussion The Water Cooler RROD

Yeah, Most of my repairs have taken 3-4 weeks minimum. Only once did I get it within 2 weeks and that was on my 5th failure with expedited shipping.

I've got an early model that's had moderate use. Probably 10 adventure / war games played fully. I've got a late model "Intercooler" add-on and have the unit standing vertically with plenty of space around it. So far, so good. Noisy..but functioning. Into Red - Dead lately.

Any idea why they keep replacing with the same model? If they have improved models that do not suffer from this "affliction", it seems that they would use the better technology?

Actually, Joyce has called each time; since she did it the first time, she did it the other times since she knew "the procedure".

She's always more charming than I am!

You will not get the same model back. It will be a refurbished console that will have the latest xbox live update applied to it. If you check the back of the console you will probably get one that has a 2010 date. I have one with a date of 2009 and the disk drive runs much quieter and console runs cooler when playing disks. If you download your games on the HDD then it will help both of these issues even more. IIRC getting a free replacement was less than 10 days. However, MS has one of their repair centers only like 3 hours away from where I live.

MS might have changed their policy where they charge you a fee if they process your repair over the phone. In that case processing the repair over the internet would be preferred.

I'd be switching to a completely different gaming console if it happened to me as frequently as it has some of you. That's a joke IMO.

They have definitely sent me back the same launch v1.0 model (or close to it) every time as I have an arcade unit with a white DVD tray, and no HDMI cable. This is what I get back every time. I am sure they do refurbish the model and perhaps mod the heat sinks or some other component to lessen the chance of failure but as many times as it has failed I would guess that whatever the hell they have been doing isn't working. The dates are always much more recent but I am pretty sure that it is just a refurbished and supposedly "improved" launch v1.0 model. No smaller GPU, HDMI, etc. like the current model mobo's have.

My guess is that they don't want to give me extra features (HDMI out) so they just give me refurbed version 1.0's .

The DVD drive has definitely never gotten any quieter from any console I received in return.

I only have the 20 gig HD so there is no way I can run any games off of the unit and I'm not paying an absurd markup for one of their larger drives.

If it wasn't for the better online interface I'd ditch xbox completely.

also, my console is open on all sides and failures have occurred during times of both limited use and extended use.

Edit: Forgot to mention that my original consol used a different power supply than newer models. The first 3 repairs they did not ask for my power supply back so I am pretty sure I was just getting the same v1.0 back. On the 4th repair I think they asked for my power supply indicating that perhaps I got a newer motherboard. The 5th failure they did not ask for the power supply.

Man, here's hoping that you don't run into another problem, David (and the rest of you for that matter).

Mine definitely runs quieter than my previous xbox. But it also uses a different disk drive from what I can tell so there are running changes in the actual components. My initial one sounding like a jet engine on start-up, that doesn't happen anymore. To clarify the model/features (arcade, elite) will be the same but it will not be the exact same unit with the same serial # that you send in.

I am assuming that you do not get the same hard drive back - so all gaming progress would be history?