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#331285 - 12/12/10 06:20 PM RROD
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
Anyone here ever gotten the Red Ring of Death on their Xbox? I really have not played mine that much - not like I would imagine a house with younger kids would. My machine will not do anything? Is there any recourse with Xbox - a process to follow?
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#331286 - 12/12/10 06:40 PM Re: RROD [Re: Argon]
Kruncher Offline
devotee

Registered: 10/05/06
Posts: 484
Loc: Maple Ridge, BC
Yes, and the theories about XBox 360s overheating are just that - theory - in my experience. I'm on my third 360 as MS replaced both the one that I bought and about a year later, the one that they replaced it with. Both locked up and went RROD upon restart within five minutes of playing in a cool room.

But David, terzaghi, I think is on his 7th 360, so I don't feel too bad.

Go to Xbox.com and Request a Repair. I think that you need an MS Live account to register/request online.

I've found the process to be pretty cumbersome and really quite difficult before, but hopefully it'll be a smooth process for you.

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#331287 - 12/12/10 06:46 PM Re: RROD [Re: Argon]
Ya_basta Offline
connoisseur

Registered: 06/23/07
Posts: 4299
Loc: Sitting down somewhere
If it's under warranty, I would assume that you do have recourse, but you'll have to send it away for most likely quite a while. That said, I have seen different websites online stating that Microsoft charges upwards of $100 to fix it (I don't know if this is the case if it's still under warranty).

If it's not under warranty, or if you'd like to do it on your own so you don't have to wait, there are numerous websites (possibly YouTube videos also) that have detailed step by step guides to fix the problem. Keep in mind that if the unit is still under warranty, attempting to fix it on your own will void it.
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#331288 - 12/12/10 07:01 PM Re: RROD [Re: Ya_basta]
HomeDad Offline
connoisseur

Registered: 12/29/05
Posts: 3301
Loc: Central,California
If the product was registered and still under warranty there is no cost for repair or shipping, just go online request a repair and they will e-mail you the shipping label.
Having said that, I sent in my Xbox several weeks ago when it was not reading the discs, after 2 weeks they sent it back and it was freezing and getting 3 red lights right out of the box. So back it went again this time with a priority repair, the Microsoft employee was actually very courteous and apologetic about how that should not have happened.
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#331290 - 12/12/10 07:40 PM Re: RROD [Re: HomeDad]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4116
Loc: Porch,enjoying Bombay Sapphire
The main causes of the RROD in a lot instances are due to improper heat sinks in many of the early to mid units shipped by microsoft. So the theories of overheating causing RROD are based on factual evidence of corner cutting and just shoddy engineering. They offered an extended 3 year warranty (I'm not sure if that stands on new units being sold). Thank goodness Microsoft has superior developmental tools, online community and a better controller or else I would not own one.

That said I have gone through 2 units and each time getting a free replacement from MS was as painless as possible. I preferred to call and talk to a customer service representative each time. If you are not happy with the information the representative is giving, one hint is don't be a prick but instead politely ask to speak to a manager to discuss your issues. Good results will come.

Good luck.
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#331291 - 12/12/10 07:53 PM Re: RROD [Re: BlueJays1]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
Close krucher, I'm on my 6th (4 RROD failures and 1 DVD drive failure). So far my 6th is working fine *crosses fingers*.

As long as your console is less than 3 years old it is covers under warranty for RROD. Ask Microsoft for a free game or controller for your troubles.
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#331292 - 12/12/10 08:28 PM Re: RROD [Re: terzaghi]
Henry66 Offline
local

Registered: 07/05/10
Posts: 233
Loc: New Hampshire, USA
I bought an Xbox360 in October 2008 and, believe me, this thing has seen heavy usage. It has never exhibited even the slightest problem.

It is inside a closed cabinet and I anticipated heat issues, so I cut a hole in the back panel in which I installed an 80mm fan that is activated by a heat sensor. The fan usually comes on after about 20 minutes of playing.
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#331303 - 12/12/10 11:17 PM Re: RROD [Re: Henry66]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4870
Loc: Tulsa, Oklahoma
My xbox was bought about 1 month after launch and they've always replaced it with the same crappy model.


Edited by terzaghi (12/12/10 11:18 PM)
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#331310 - 12/13/10 05:33 AM Re: RROD [Re: terzaghi]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11437
Loc: Central NH
I've had three RROD, and my XBox sits in free space and gets used 2-3 hours a week.

It's annoying to get them, but I think MS handles it reasonably well. I always have another unit within the week.
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#331311 - 12/13/10 07:29 AM Re: RROD [Re: MarkSJohnson]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
Originally Posted By: MarkSJohnson
I've had three RROD, and my XBox sits in free space and gets used 2-3 hours a week.

It's annoying to get them, but I think MS handles it reasonably well. I always have another unit within the week.
Do you call and use your "charm" to get that kind of service or do you handle via internet?
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