Axiom Home Page Forums General Discussion Advice from Axiom Owners That´s sad...

As Mark asked did they come like this in shipment, or over time did this problem arrise. I can understand the seam bustin as Brent mentioned, BUT, bubbling under the vinyl sound like a problem with the adhesive process to the mdf, possibly a manufacturing problem, which is not out of the questions. jm2c

When I got them they were not exactly like that but there was already a small gap between the bottom and the side, which I told my wife but could not imagine would turn something this huge. I did not contact Axiom because I thought this was part of the FO ¨deal¨, which clearly is not. On the top corner there were air bubbles, small ones but they were there. The problem is that they were not in contact with any kind of moisture while with me, which was stated on the e-mail received. The speakers have been exposed to some liquid which makes this not qualify for warranty.

Ichigo, I was certainly sad reading that you're thinking of leaving us. I've enjoyed our discussions on various technical points, and besides, we have the unfinished business of getting your 3310 set up properly. You can't leave now!

I don't know exactly what the Axiom communication was, but if you felt personally insulted or that your honor was questioned I understand how you feel. Personal insults are, to me, unforgivable on a friendly discussion forum. Hopefully that wasn't what was actually intended, though.

If I understand Brent's reply above, the only expense you'd have would be for the shipping of the new enclosure to you. Even in a regular warranty situation the customer pays shipping expenses back to Axiom for repair or replacement, so no additional cost would be involved in doing it this way.

Hope that this works out well and we continue to enjoy your company.

I think you are being honest Ichigo, it is unfortunate that this happened. Whether it was a production defect, a result of sitting in a humid climate on a ship to Japan, or whatever happened, something is wrong. For that kind of damage I think it would have to sit submerged in moisture for a good amount of time.

Once a friend of mine accidentally spilled some beer on the top of one of my EP350 subs during a movie night. It went unnoticed for about an hour before I realized it and cleaned it up. That was over a year ago, and there is no sign of any damage.

John, I've had warranty situation before and never had to pay any return shipping? I know if you return product during the 30day trial, you have to pay shipping back.

I do hope Ichigo sticks around as well.

Randy, I thought that I'd read that the customer pays the shipping back to Axiom, then Axiom pays the shipping back to the customer. Fortunately I've never had any problem, and apparently as you say, Axiom pays shipping both ways.

I suppose it depends on the situation, hard to say....

Usually when an item is damaged upon receipt a photo (in a timely manner) will prompt the co. to send a shipping label for return. Just my 2 cents.

When I had to return the EP800 amps several times, and finally return the older EP800s with newer versions, pre-paid return shipping labels were always e-mailed to me in .pdf format. I never had to pay return shipping for warranty work on the EP800s. Now, that may have been a different story since the EP800s were just released and some bugs needed to be worked out.

Just for a clarification the room floor where my speakers are is tatami, for the ones who does not know.
A tatami is a type of mat used as a flooring material in traditional Japanese-style rooms. Traditionally made of rice straw to form the core (though nowadays sometimes the core is composed of compressed wood chip boards or polystyrene foam), with a covering of woven soft rush (igusa) straw, tatami are made in uniform sizes. Usually, on the long sides, they have edging (heri) of brocade or plain cloth, although some tatami have no edging. So that would have drained any kind of moisture before it could ever reach the speakers unless my apartment was flooded which is not the case. I do take a good care of my speakers and by any means no liquid has ever get in touch with any of the speakers. So if I get a message saying the warranty does not apply because this is water damage and I surely have not let any kind of liquid ever get in touch with it in my understanding it is being implied I am lying on the matter.

Message gotten from Axiom was.

Hi Wesley,

I have received the pictures, thank you. The pictures indicate that the cabinet has received water damage and is not a warranty issue. You can purchase a replacement cabinet for your M22.

At the time I got the speakers I would not imagine it would turn out this bad. Since it was Factory Outlet thought this was standard. For that reason there was no complaint at the time. There was a small gap and some bubbles though. The gaps were just where the speakers burst opened and the bubles were where on the top left corner, where it also burst opened.

As bad as that looks, and being no fault of yours, I wouldn't expect to cover any of the replacement costs. At the most, maybe they should have you pay the difference to get you A-stock. Personally, this scares me away from getting anything other than A-stock.