Axiom Home Page Forums General Discussion Advice from Axiom Owners That´s sad...

Not at all since I have them on auralex mopads. They are not on the floor.

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[img:center][/img] This is on the top left corner if I am not mistaken.

As mentioned it looks like some type of moisture damage.... Ichigo, were they subject to high humidity, like in a basement without a dehumidifier?

Ichigo, I'm unclear: Did they look like this when you received them?

How were the shipping materials upon arrival in Japan? Where the boxes punctured, or wet when they arrived?

Are the MoPads on the floor? They are just big, foam sponges. If the floor was wet, it's possible the MoPad would soak up the moisture, and hold it against the speaker.

It is never the intent by Axiom to "let down" any customer regardless of issue. It is always our intention to provide the best solution to the issue at hand.

Axiom has been manufacturing loudspeakers in excess of 30 years and has seen every probable issue. In this case, the MDF used to build the cabinet has expanded splitting the seams, excessive exposure to moisture would be the only cause to create this sort of swelling of the MDF.

The only real solution to this issue would be to replace the cabinet, an option presented by Axiom. The cost involved essentially covers the cost to ship the cabinet from our facility in Canada to Japan which we believe to be a fair compromise.

Please contact me directly, brent@axiomaudio.com, so that we can arrive at a solution to your issue.

Looks to me like Axiom is going above and beyond what should be expected.................as usual.

Ichigo, even if not intentional, it surely looks like they were exposed to moisture and if it the case, Axiom wouldn't have to replace anything. If the only cost to you is the shipping (and not the cabinet), it is fair IMO and I don't think you would get better than that from any company.