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Re: disappointed in shipping speed
CV #356333 10/07/11 11:47 AM
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I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.

Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....


"A fanatic is someone who can't change his mind and won't change the subject" Churchill
Re: disappointed in shipping speed
Argon #356342 10/07/11 06:19 PM
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I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.

Re: disappointed in shipping speed
CV #356346 10/07/11 06:43 PM
Joined: Aug 2009
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If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.

Re: disappointed in shipping speed
CatBrat #356412 10/09/11 04:03 AM
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On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.


"A fanatic is someone who can't change his mind and won't change the subject" Churchill
Re: disappointed in shipping speed
Argon #356416 10/09/11 12:03 PM
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Congrats!


I am the Doctor, and THIS... is my SPOON!
Re: disappointed in shipping speed
agentfox1942 #356421 10/09/11 03:31 PM
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axiomite
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Originally Posted By: agentfox1942
I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail.

You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive.

I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.


"Those who preach the myths of audio are ignorant of truth."
Re: disappointed in shipping speed
chesseroo #356430 10/09/11 05:31 PM
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Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.

Cheers,
Alan


Alan Lofft,
Axiom Resident Expert (Retired)
Re: disappointed in shipping speed
alan #356431 10/09/11 05:35 PM
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Exactly, this is how bad rumors start.


M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB SonyUBPX800


Re: disappointed in shipping speed
SirQuack #356435 10/09/11 07:22 PM
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axiomite
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Good rumours start like this:

I heard Alan's hair is growing back. These days he looks like Fabio.
He needs to change his avatar.


"Those who preach the myths of audio are ignorant of truth."
Re: disappointed in shipping speed
chesseroo #356647 10/15/11 06:06 AM
Joined: Dec 2003
Posts: 10,420
J
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or is it Alan's hair is growing on his back?


Jason
M80 v2
VP160 v3
QS8 v2
PB13 Ultra
Denon 3808
Samsung 85" Q70
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