Previous Thread
Next Thread
Print Thread
Rate Thread
Customer Service
#361238 12/19/11 12:29 AM
Joined: Aug 2009
Posts: 57
R
rvrrat Offline OP
buff
OP Offline
buff
R
Joined: Aug 2009
Posts: 57
I wish Integra (Onkyo) had the same standard of customer service that Axiom has. I had to send in my 2 year old Integra DTR9.9 because the tuner went out of it. They have informed me that because of the floods in Tiawan they have no parts available to fix my receiver. They have offered no solution. It just seems like they want to keep my unit until the balance of 3 year warantee runs out. All this after spending 2600.00 on this thing.

When I needed Axiom service under warantee...they were there with awesome service. Thanks Axiom.

Re: Customer Service
rvrrat #361239 12/19/11 12:38 AM
Joined: Jun 2003
Posts: 6,832
W
Wid Offline
axiomite
Offline
axiomite
W
Joined: Jun 2003
Posts: 6,832

Ouch, that sucks.


Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud

Re: Customer Service
Wid #361241 12/19/11 01:11 AM
Joined: Jan 2004
Posts: 13,696
Likes: 1
shareholder in the making
Offline
shareholder in the making
Joined: Jan 2004
Posts: 13,696
Likes: 1
I would think they should send you a new unit if it is still within warranty, especially if they can't fix your new one.


M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB SonyUBPX800


Re: Customer Service
SirQuack #361243 12/19/11 02:05 AM
Joined: Aug 2009
Posts: 57
R
rvrrat Offline OP
buff
OP Offline
buff
R
Joined: Aug 2009
Posts: 57
Originally Posted By: SirQuack
I would think they should send you a new unit if it is still within warranty, especially if they can't fix your new one.
I agree Randy, just can't get Technology by Design to agree. He said maybe a B stock refurbished one, but no idea if or when. Searching around the internet, peoples' luck with refurbished Onkyo products does not seem good. That is probably why they are stalling me. Get closer to end of my warantee.

Re: Customer Service
rvrrat #361250 12/19/11 02:58 AM
Joined: Oct 2004
Posts: 936
aficionado
Offline
aficionado
Joined: Oct 2004
Posts: 936
That sucks big time. I am in the market for a new AV Receiver and after reading your post have crossed Onkyo off my list of preferred vendors. Good luck with your battle.

Re: Customer Service
rvrrat #361251 12/19/11 03:10 AM
Joined: May 2002
Posts: 10,654
shareholder in the making
Offline
shareholder in the making
Joined: May 2002
Posts: 10,654
Steve, it seems unlikely that the parts delay would be extended, but if they can't repair within a reasonable time, Federal warranty law would require an equivalent replacement.

If this would end up with a factory refurbished replacement unit being supplied, it would start a new warranty period running(typically 1 year)and wouldn't be limited to the original 3 year warranty period.

I've never thought that Integra products justified their premium price and my experience with Onkyo factory refurbished units has been trouble-free.


-----------------------------------

Enjoy the music, not the equipment.



Moderated by  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 

Link Copied to Clipboard

Need Help Graphic

Forum Statistics
Forums16
Topics24,437
Posts433,086
Members15,428
Most Online2,082
Jan 22nd, 2020
Top Posters
Ken.C 18,044
pmbuko 16,437
SirQuack 13,696
CV 11,829
MarkSJohnson 11,451
Who's Online Now
0 members (), 230 guests, and 3 robots.
Key: Admin, Global Mod, Mod
Newsletter Signup
Powered by UBB.threads™ PHP Forum Software 7.7.4