Hi All,

My Dad just bought an iPhone 5-something. No matter what ring tone or volume level he sets, when an actual call comes in, it only vibrates. Any thoughts?

Scott

Stupid question: is the physical switch on the left side flipped so it's showing orange?

Negative Orange???

I sent the link to my dad... waiting for a reply. May be an effort in futility. He keeps sending texts to land lines instead of cell phones...

Yes, the orange is showing. Is that the problem? The salesman installed the case before it left the store, so the switch can't be seen....

Hallelujah! It worked! Thanks! This is what happens when Walmart employees try to sell Apple products.

It's true that they're not all Geniuses.

The case covers the mute switch? Return the case, it's not appropriate for the phone.

Well, yes and no. It's covered, but there's a flip window in the cover over the various port and switch locations... My dad was not shown any of the features of the phone, and we don't own any yet, so we didn't know [where] to look. Unfortunately my dad bought the iPhone (could have been any smart phone, wouldn't matter) because he was increasingly frustrated by his call/text only phone. Not being technology-friendly, any smart phone will be even more trouble for him, I fear. To complicate the issue, they are homeless for the moment - having sold and moved out of their house in LA and still in escrow on the house they are buying, so he used our email address as a reference point - which has totally messed up our apple id because the rest of our equipment is apple - apple thinks the iphone is ours... so now we have to untangle the logins and passwords.

Yeah, get a new case!