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#403633 - 04/28/14 05:24 PM Trade-up Made Easier
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 818
Steve has just launched the new Trade-Up. We have made it so you can just put in the serial number of your existing Axiom product and it will return what it would be worth if you traded it in. For pairs you only need to enter one of the serial numbers. There is a dropdown box to select the condition of the product you are trading-in and a place to select if you need pack and carton and if you would like to utilize our discounted return labels. Once you have your trade-in amount you can proceed if you like to put it into the shopping cart and go shopping for your new products.

If you do not know your serial number or it is too old to be in our most current data base (about six years old) then you can fill in a few questions about your existing product and the system will return your trade-in value.

You can check it out here http://www.axiomaudio.com/tradeup .

Your thoughts on this new tool would be greatly appreciated.
_________________________
Ian Colquhoun
President & Chief Engineer

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#403634 - 04/28/14 06:12 PM Re: Trade-up Made Easier [Re: Ian]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6649
Loc: It's all about the location.
I believe using the serial # would simplify things for a number of people. Good idea.
_________________________
Half of communication is listening. You can't listen with your mouth.

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#403636 - 04/28/14 09:56 PM Re: Trade-up Made Easier [Re: Ian]
Lampshade Offline
connoisseur

Registered: 11/08/05
Posts: 1185
Loc: Holbrook, MA
This was fun to check. It should free up some time for the guys on your end reducing quote requests.
_________________________
M3 and Manley Stingray
M80 and Pioneer SC 55

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#403658 - 04/30/14 02:21 AM Re: Trade-up Made Easier [Re: Ian]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11362
Loc: Richland, WA, USA
I put in the serial number on my LFR1100 just to test it, and it says:

Quote:
Select each product you will trade up:
M100 Left Floorstanding Speaker (Begins Shipping June 15th)
M100 Right Floorstanding Speaker (Begins Shipping June 15th)


Curious about the June 15th date, but I also wanted to point out that it says M100 instead of LFR1100.

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#403661 - 04/30/14 06:55 AM Re: Trade-up Made Easier [Re: CV]
onn Offline
aficionado

Registered: 02/28/08
Posts: 919
Loc: Edmonton Alberta
What would you trade a LFR up to? There is nothing above it or do you know something that I don't?
_________________________
My system

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#403669 - 04/30/14 11:18 AM Re: Trade-up Made Easier [Re: CV]
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 818
Hi CV,

This is an interesting one and something that is likely to happen on the very first ones produced of any new product. Products in development are given a working model name or number in our system and that is updated to the real model after we have it and they start shipping. The LFR1100 working model was M100. It is not likely we will see the working model become a model all of its own later again but that is what happened in this case. Your LFR1100s were among the first few built so the info in our database was entered as the working model number. All the ones purchased after the first run or two would return LFR1100 as the model from the serial number.
_________________________
Ian Colquhoun
President & Chief Engineer

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#403673 - 04/30/14 02:16 PM Re: Trade-up Made Easier [Re: Ian]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11030
Loc: Central NH
Charles, just send them to me and I'll upgrade you with some classic Realistic Minimus-11 speakers.

Everyone knows that Classic stuff is just better.

I'll PM you my address.
_________________________
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::

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#403674 - 04/30/14 02:37 PM Re: Trade-up Made Easier [Re: Ian]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11362
Loc: Richland, WA, USA
Ahh, thanks for the explanation, Ian.

onn, I would only be trading up to the v4 if I did it. I was going to upgrade just the tweeters, but to get the full advantage of having them, I'd probably want the latest crossovers and DSP code, and I think I heard that there's new bracing in the cabinets. Would I even notice the difference? Maybe not, but it's my idle consideration at the moment.

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#403675 - 04/30/14 02:38 PM Re: Trade-up Made Easier [Re: MarkSJohnson]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11362
Loc: Richland, WA, USA
Mark, one of these days you'll convince me. Keep trying!

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#403679 - 04/30/14 03:06 PM Re: Trade-up Made Easier [Re: Ian]
medic8r Offline
axiomite

Registered: 02/05/06
Posts: 6411
Loc: Fredericksburg, Virginia
Each of Mark's speakers is autographed by Regina Spektor. The fact that her handwriting resembles Mark's is purely coincidental.
_________________________
"The Universe is the game of the self, which plays hide and seek forever and ever" - Alan Watts

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#403682 - 04/30/14 04:36 PM Re: Trade-up Made Easier [Re: medic8r]
BobKay Offline
connoisseur

Registered: 03/23/10
Posts: 3207
Loc: Massachusetts Badlands
His speakers were mfg'd. before Regina Spektor was born. OK, in Garanimals, then.
_________________________
"Ya rolls the dice and ya takes yer chanskes."
Popeye

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#403705 - 05/01/14 08:36 AM Re: Trade-up Made Easier [Re: Ian]
Murph Offline
axiomite

Registered: 10/05/06
Posts: 6884
Loc: PEI, Canada
Don't trade with Mark. Trade with me!!!!!

Mine have original scuff marks on the top from where Regina table danced on them. Authenticated by the Canadian Mint! If you can't trust a mint who puts a Loon on thier dollar, who can you trust????

Plus I'm pretty sure that Bob table danced on Mark's speakers.
_________________________
With great power comes Awesome irresponsibility.

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#403707 - 05/01/14 08:44 AM Re: Trade-up Made Easier [Re: Ian]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11030
Loc: Central NH
It's True.

I have the leftover boa feathers to prove it.
_________________________
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::

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#404753 - 05/28/14 04:27 PM Re: Trade-up Made Easier [Re: Ian]
cohesion Offline
local

Registered: 03/27/12
Posts: 219
Loc: Maple, Ontario, Canada
Well I just dropped off my old LFR's and picked up my new v4 set yesterday from Axiom. Haven't had as much time as I'd like to listen to them and I had to fix a couple of glitches that I caused in plugging them back in. However, my initial impression is that I noticed a significant improvement in both low bass and treble at higher volumes. These speakers are awesome!

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#404774 - 05/28/14 07:36 PM Re: Trade-up Made Easier [Re: Ian]
onn Offline
aficionado

Registered: 02/28/08
Posts: 919
Loc: Edmonton Alberta
Congrats on the new LFR's Co. Pics please
_________________________
My system

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#405427 - 06/11/14 06:39 PM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1066
Loc: Canada
For fun, just entered my S/N - no such animal on record. I then typed in the information, and it rejected the form based on my date of purchase not being in the dd/mm/yyyy format - which it was....I tried 3 times, then gave up.

Interesting webform function! smile
_________________________
Regards,

Mike

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#405434 - 06/12/14 07:14 AM Re: Trade-up Made Easier [Re: onn]
cohesion Offline
local

Registered: 03/27/12
Posts: 219
Loc: Maple, Ontario, Canada
Originally Posted By: onn
Congrats on the new LFR's Co. Pics please


My LFR's are actually the ones Axiom posted on Facebook. Did you see the post? Apparently Debbie and many of the team at Axiom really liked how they look -- I certainly do!

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#405435 - 06/12/14 07:22 AM Re: Trade-up Made Easier [Re: cohesion]
onn Offline
aficionado

Registered: 02/28/08
Posts: 919
Loc: Edmonton Alberta
Originally Posted By: cohesion

My LFR's are actually the ones Axiom posted on Facebook. Did you see the post? Apparently Debbie and many of the team at Axiom really liked how they look -- I certainly do!


Sorry I'm not on Facebook or Twit.
_________________________
My system

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#405436 - 06/12/14 08:37 AM Re: Trade-up Made Easier [Re: BBIBH]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1216
Loc: Alpharetta, GA
Originally Posted By: BBIBH
For fun, just entered my S/N - no such animal on record. I then typed in the information, and it rejected the form based on my date of purchase not being in the dd/mm/yyyy format - which it was....I tried 3 times, then gave up.

Interesting webform function! smile


I just traded in my VP150 and the date format was dd-mm-yyyy - (hyphens, not forward slashes) and it took it no problem - after I entered it wrong several times as well - apparently there aren't 17 months in the year wink Who knew?
_________________________
Scott

My HT

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#405437 - 06/12/14 08:44 AM Re: Trade-up Made Easier [Re: onn]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1216
Loc: Alpharetta, GA
Originally Posted By: onn
Originally Posted By: cohesion

My LFR's are actually the ones Axiom posted on Facebook. Did you see the post? Apparently Debbie and many of the team at Axiom really liked how they look -- I certainly do!


Sorry I'm not on Facebook or Twit.


You don't need to be on FB to see them. Click on the appropriate link on the left under "Meanwhile on Facebook"

I love that wood. Debbie said they were one-offs, so I didn't ask when I ordered a set of M3's for my kid.
_________________________
Scott

My HT

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#406391 - 07/29/14 09:57 PM Re: Trade-up Made Easier [Re: a401classic]
Ponz Offline
newbie

Registered: 03/07/13
Posts: 2
So what happens to the speakers that are traded in? Are they available for purchase too?

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#406392 - 07/29/14 11:53 PM Re: Trade-up Made Easier [Re: Ponz]
JohnK Offline
shareholder in the making

Registered: 05/11/02
Posts: 10435
Yes; they're sold in the "Refurb Store" section of the "Deals" found by clicking on it above.
_________________________
-----------------------------------

Enjoy the music, not the equipment.



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#406404 - 07/31/14 04:49 PM Re: Trade-up Made Easier [Re: JohnK]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1216
Loc: Alpharetta, GA
Sad to see those carpathian burl lfr1100's come back like that...
_________________________
Scott

My HT

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#406405 - 07/31/14 04:50 PM Re: Trade-up Made Easier [Re: Ian]
Ken.C Online   content
shareholder in the making

Registered: 05/03/03
Posts: 17828
Loc: NoVA
Those are just stunning.
_________________________
I am the Doctor, and THIS... is my SPOON!

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#406412 - 08/01/14 10:14 AM Re: Trade-up Made Easier [Re: Ian]
cohesion Offline
local

Registered: 03/27/12
Posts: 219
Loc: Maple, Ontario, Canada
Those were my LFR's. I enjoyed them for about a year until I traded up to the new v4's. However, I'm fairly sure the one speaker didn't have that scratch on it when I packed it up!

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#406431 - 08/03/14 12:14 PM Re: Trade-up Made Easier [Re: cohesion]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1216
Loc: Alpharetta, GA
Ahhh, I thought those were the ones that just shipped out (as posted on Axioms Facebook page)- I didn't catch the difference in tweeters.

On a related note, the trade-up program seems to be working - the VP150 that I sent in is no longer listed.
_________________________
Scott

My HT

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#409689 - 01/21/15 02:29 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 56
Loc: Sudbury, Ontario
Trade in system is BS.

After being invoiced, paying the difference and packaging up your trade for shipping. Have to call them a few days later only to be told they don't want to do the deal and I'm out of luck.

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#409691 - 01/21/15 03:51 PM Re: Trade-up Made Easier [Re: minorc]
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 818
For instances where the trade is outside the normal higher version of the same model, higher model, or both we do end up discussing here if it makes sense for us or not. We are going to add the following paragraph to the Trade-up page to make this clearer.

"If your trade is not a simple higher version of the same model or an upgrade in models or both you can still fill in the details of what you would like to trade up and your new purchase and we will contact you if there are any issues."
_________________________
Ian Colquhoun
President & Chief Engineer

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#409692 - 01/21/15 04:06 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 56
Loc: Sudbury, Ontario
Originally Posted By: Ian
For instances where the trade is outside the normal higher version of the same model, higher model, or both we do end up discussing here if it makes sense for us or not. We are going to add the following paragraph to the Trade-up page to make this clearer.

"If your trade is not a simple higher version of the same model or an upgrade in models or both you can still fill in the details of what you would like to trade up and your new purchase and we will contact you if there are any issues."


That would be a good idea considering my order confirmation states there was no issue with the trade.

Save a customers time and money packaging up their return for shipping only to have to take it all back out again. Maybe having staff look at the orders promptly would also help, instead of customers having to play phone tag with your sales staff to find out order status several days after it was placed.



Edited by minorc (01/21/15 04:21 PM)

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#409695 - 01/21/15 06:00 PM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1066
Loc: Canada
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.
_________________________
Regards,

Mike

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#409696 - 01/21/15 06:51 PM Re: Trade-up Made Easier [Re: BBIBH]
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 818
Hi Mike,

Maybe the better wording for the Trade-up page would be the following:

“If you are trading in multiple items the current value of what you are trading-in must equal or exceed the current value of what you are purchasing in order to qualify as a Trade-up.”

We could program this automatically into our backend but that would mean having to pick what you are trading in from a huge list of products. This may be more cumbersome than just the statement above of what a Trade-up means mathematically. What do you think?
_________________________
Ian Colquhoun
President & Chief Engineer

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#409697 - 01/21/15 07:00 PM Re: Trade-up Made Easier [Re: Ian]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4929
Loc: western canada
Originally Posted By: Ian
What do you think?

I think that approach makes more sense to me as a customer and highlight the important part.

"If you are trading in multiple items, the current value of what you are trading-in must equal or exceed the current value of what you are purchasing to qualify for our Trade-up program."
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#409698 - 01/21/15 07:00 PM Re: Trade-up Made Easier [Re: BBIBH]
minorc Offline
buff

Registered: 12/27/12
Posts: 56
Loc: Sudbury, Ontario
Originally Posted By: BBIBH
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.


Thanks Mike, my situation has not been resolved nor have I received even an apology for the false advertising.

A good company has more than just a quality product.

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#409700 - 01/21/15 07:08 PM Re: Trade-up Made Easier [Re: minorc]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4929
Loc: western canada
Originally Posted By: minorc
Originally Posted By: BBIBH
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.


Thanks Mike, my situation has not been resolved nor have I received even an apology for the false advertising.

A good company has more than just a quality product.

Just a bit harsh?
Geez, how much inconvenience was it really?

You won't find perfection in any company and Axiom unlike large ones such as Dell, doesn't have 500 call centre people standing by to service those who seem that instant response is a requirement to be labeled a 'quality' company. For the amount of volume business they do, i've long been impressed with how quickly they do handle things.

I honestly dare you to try and see if you get anything near the same overall level of service (knowledge, timeliness of response, product quality, return policy, shipping speed and all these with consistency!) from any other electronics company.
You certainly won't find it in Sudbury.
I know; i used to live there.
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#409702 - 01/21/15 07:24 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 56
Loc: Sudbury, Ontario
I have the order confirmation, receipt and paypal receipt for the transaction so as a customer I did nothing wrong.
I'm not comparing them to anyone else, but I'm sure others would own up to the mistake, apologize and maybe even offer a fair solution.

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#409709 - 01/22/15 07:24 AM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1066
Loc: Canada
Chris - I must agree with Chess, that is a bit harsh. I understand that you feel slighted, but I can say that from day 1 Axiom has been an excellent company in both product and service. I have owned a great range of audio gear - some costing many, many times what Axiom does - and I cannot honestly say that I have found a better service oriented company.

Chess - I agree with your aim and that nobody is perfect.

Ian - perhaps a comment that indicates both your intent, and one that indicates "all trades are subject to review" before confirmation and processing? I understand this could slow the overall program and cost staff time. I think it is a case of trying to make the program fit as many scenarios without complicating it beyond use.
_________________________
Regards,

Mike

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#409711 - 01/22/15 01:49 PM Re: Trade-up Made Easier [Re: Ian]
exlabdriver Online   content
connoisseur

Registered: 09/07/11
Posts: 1149
I've used the Trade Up/Up Grade Program several times with great satisfaction. In fact I'm presently waiting on my HG Rosewood M22V4s for which I will ship back my standard M22V3s if Axiom's paint booth ever gets thawed out. It has been a couple of months since ordering but I'm a patient man, ha!

For my stuff, this program has been more than generous. I guess that I wouldn't have thought that trading in stands would be in the spirit of 'Trade Up/Up Grade' if your not getting higher end stands in return. In my way of thinking, this is the purpose of this program; however, the web site shouldn't have let the transaction through I suppose & I can understand your disappointment...

TAM

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#409715 - 01/22/15 02:33 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 56
Loc: Sudbury, Ontario
After talks with Ian, we managed to come up with an agreement that is fair for both parties.

Thank you

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#409717 - 01/22/15 03:54 PM Re: Trade-up Made Easier [Re: Ian]
exlabdriver Online   content
connoisseur

Registered: 09/07/11
Posts: 1149
Wonderful. Glad that it worked out...

TAM

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#409719 - 01/22/15 05:21 PM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1066
Loc: Canada
Great Chris, I would not have imagined Axiom being any less supportive.
_________________________
Regards,

Mike

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