support for sub woofers
|
Joined: Feb 2015
Posts: 13
frequent flier
|
OP
frequent flier
Joined: Feb 2015
Posts: 13 |
I own the EP500 V4, and the amp just turns off for no reason. I can simply let it sit with the gain turned all the way down, and it will eventually turn itself off. I am now certain after many days of testing it has something wrong with it.
Has anyone ever had to get something repaired? What is involved? I mean I cannot image trying to send the whole unit back, so do they have local dealers? Or can they send out the piece, and then have the end user swap it out.
An information of how this is done would sure be greatly appreciated.
|
|
|
Re: support for sub woofers
|
Joined: May 2003
Posts: 18,044
shareholder in the making
|
shareholder in the making
Joined: May 2003
Posts: 18,044 |
They typically send out the piece. In the rare instance where they replace the whole sub, I believe they pay for the return shipping. I could be misremembering this.
I am the Doctor, and THIS... is my SPOON!
|
|
|
Re: support for sub woofers
|
Joined: Mar 2010
Posts: 3,596 Likes: 1
connoisseur
|
connoisseur
Joined: Mar 2010
Posts: 3,596 Likes: 1 |
They typically send out the piece. In the rare instance where they replace the whole sub, I believe they pay for the return shipping. I could be misremembering this. That's great, Ken! I'm going to start using it right away. I misremembered the correct answer. I misremembered my wallet, officer. I will never again have to say I was wrong! How pissah!
Always call the place you live a house. When you're old, everyone else will call it a home.
|
|
|
Re: support for sub woofers
|
Joined: Oct 2014
Posts: 656 Likes: 3
aficionado
|
aficionado
Joined: Oct 2014
Posts: 656 Likes: 3 |
Contact Axiom they make it as quick and simple as possible. I had a bunk driver last year they replaced it right away. Really easy.
|
|
|
Re: support for sub woofers
|
Joined: Feb 2015
Posts: 13
frequent flier
|
OP
frequent flier
Joined: Feb 2015
Posts: 13 |
Thank you all for the information. I was hoping to never have to test the support aspect, but stuff happens.
|
|
|
Re: support for sub woofers
|
Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
|
axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
Assuming of course that by "turning off" you mean the sub is in use when it turns off regardless of gain setting. Then yes call Axiom. Otherwise the subs do go into standby mode when not in use.
"Those who preach the myths of audio are ignorant of truth."
|
|
|
Re: support for sub woofers
|
Joined: Oct 2014
Posts: 656 Likes: 3
aficionado
|
aficionado
Joined: Oct 2014
Posts: 656 Likes: 3 |
Wouldn't no gain on the sub also be the same as turning it off. Sending it to standby after say 5 or 10 minutes the same as no signal.
|
|
|
Re: support for sub woofers
|
Joined: May 2015
Posts: 35
enthusiast
|
enthusiast
Joined: May 2015
Posts: 35 |
For the list price at Axiom you'd think they would include the now standard auto on/ off feature. My SVS sub only powers up on signal and goes to standby after a time after no signal. No gain in your system should put your sub into standby mode according to what I've read but that that still doesn't adress Chesseroo's comment. Does it turn off with signal?
Last edited by 7800; 08/02/15 11:54 PM.
|
|
|
Re: support for sub woofers
|
Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
|
shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
The 500 doesn't have auto on/off. It has a 12v trigger though.
House of the Rising Sone Out in the mid or far field Dedicated mid-woofers are over-rated
|
|
|
Re: support for sub woofers
|
Joined: Dec 2003
Posts: 2,021 Likes: 1
connoisseur
|
connoisseur
Joined: Dec 2003
Posts: 2,021 Likes: 1 |
From the EP-500 owner's manual ...
The subwoofer has an instantaneous standby mode that enables itself whenever there is no signal input from your A/V receiver or preamp. The Green LED POWER indicator does NOT change color when the subwoofer enters its idle mode, however power consumption is reduced to 10 watts or less. Leave the switch at the ON setting unless you go away for an extended period. Moving it to OFF will shut down all power to the subwoofer.
|
|
|
Re: support for sub woofers
|
Joined: Feb 2015
Posts: 13
frequent flier
|
OP
frequent flier
Joined: Feb 2015
Posts: 13 |
Yes the sub woofer will go into power saving. The reason I put the gain down was to limit the sub to a very light work load. It was barely audible. This way I could see if it was just too much load on the amp the way I had it.
The sub eventually heated up like it was under load, and turned off. There is a little LED inside the amp, that you can see through the slits, and that turned red and the sub stopped. It took a few hours, but it definitely shut off.
|
|
|
Re: support for sub woofers
|
Joined: Dec 2003
Posts: 2,021 Likes: 1
connoisseur
|
connoisseur
Joined: Dec 2003
Posts: 2,021 Likes: 1 |
Blatisi: 1. Your amp is almost surely in need of replacement, and if you are willing to do the swap, Axiom will likely send you a replacement unit rather than do shipping both ways on the entire subwoofer. You would be saving them money. They will appreciate the efforts. 2. I posted the quote from the owner's manual to clarify whether or not the amps had an "auto stand by" mode. They do. After you call them, please post what you thought of the experience of dealing with the issue.
|
|
|
Re: support for sub woofers
|
Joined: Feb 2015
Posts: 13
frequent flier
|
OP
frequent flier
Joined: Feb 2015
Posts: 13 |
I will post what ended up causing this, when I finally get in touch with support. I have been calling, but I have not been able to contact them as of yet.
|
|
|
Re: support for sub woofers
|
Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
|
shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
Blatisi:2. I posted the quote from the owner's manual to clarify whether or not the amps had an "auto stand by" mode. They do. Craig, I don't think the new amps have a standby feature. If they do, it's not described in the manual I found on the EP500 page.
House of the Rising Sone Out in the mid or far field Dedicated mid-woofers are over-rated
|
|
|
Re: support for sub woofers
|
Joined: Jan 2002
Posts: 1,460 Likes: 6
connoisseur
|
connoisseur
Joined: Jan 2002
Posts: 1,460 Likes: 6 |
Monday was a holiday for most of Ontario, so you should have better luck Tuesday onwards.
|
|
|
Forums16
Topics24,944
Posts442,472
Members15,617
|
Most Online2,082 Jan 22nd, 2020
|
|
0 members (),
496
guests, and
3
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|