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Is everything OK @Axiom?
#416495 01/15/16 09:45 PM
Joined: May 2004
Posts: 21
hobbyist
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hobbyist
Joined: May 2004
Posts: 21
I've been trying, unsuccessfully, for two days to get through on their phone from the US. I've been waiting for 3 weeks to get refunded for the speakers I returned, and which they received on 29 December 2015. They haven't closed have they? Even my email has gone unanswered.

So, if anyone from Axiom reads this could you please check on the refund status for order# 10800160.

Michael


--- RazorFace
Re: Is everything OK @Axiom?
RazorFace #416498 01/16/16 03:28 AM
Joined: Feb 2004
Posts: 613
aficionado
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aficionado
Joined: Feb 2004
Posts: 613
No holidays here, this doesn't sound like Axiom


Anthem AVM30
Anthem MCA50
M22v4
VP160v4
EP350
EP500
Re: Is everything OK @Axiom?
RazorFace #416499 01/16/16 03:47 AM
Joined: May 2002
Posts: 10,644
shareholder in the making
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shareholder in the making
Joined: May 2002
Posts: 10,644
Michael, the lack of response which you describe is rather disturbing, but I note that Matt has been in contact with Axiom in the last few days, as mentioned in his thread here . Hopefully this'll be noticed and your problem resolved in a more typical fashion which Axiom has been known for.


-----------------------------------

Enjoy the music, not the equipment.


Re: Is everything OK @Axiom?
RazorFace #416503 01/16/16 09:42 AM
Joined: Mar 2001
Posts: 1,365
Ian Offline
President
connoisseur
Offline
President
connoisseur
Joined: Mar 2001
Posts: 1,365
Hi Michael,

We did your credit yesterday. I am not sure how it got missed the Friday before other than AxiomAir project has been pulling the elastic band of everyone's time pretty thin these past few months.

Please accept my apologies for the delay.


Ian Colquhoun
President & Chief Engineer
Re: Is everything OK @Axiom?
RazorFace #416534 01/17/16 02:33 AM
Joined: Mar 2002
Posts: 3,397
Likes: 3
connoisseur
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connoisseur
Joined: Mar 2002
Posts: 3,397
Likes: 3
Whew! Glad a rock didn't fall out of the sky and take out our favorite audio facility.


Enjoy the Music. Trust your ears. Laugh at Folks Who Claim to Know it All.
Re: Is everything OK @Axiom?
RazorFace #416854 02/04/16 06:48 AM
Joined: Jan 2006
Posts: 139
veteran
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veteran
Joined: Jan 2006
Posts: 139
I am a bit concerned too. I sent an email to Debbie S a week ago regarding my dead EP600v2 and have not received a response yet.


4 M80s/VP150/EP600/Denon AVR-5308 & DVD-2910/
2 QSC SRA3622(1100wattsX2)/Carvin 1800HD(600wattsX2)

Moderated by  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 

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