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#416495 - 01/15/16 04:45 PM Is everything OK @Axiom?
RazorFace Offline

Registered: 05/13/04
Posts: 21
Loc: 36° 51' N 76° 06' W
I've been trying, unsuccessfully, for two days to get through on their phone from the US. I've been waiting for 3 weeks to get refunded for the speakers I returned, and which they received on 29 December 2015. They haven't closed have they? Even my email has gone unanswered.

So, if anyone from Axiom reads this could you please check on the refund status for order# 10800160.

--- RazorFace

#416498 - 01/15/16 10:28 PM Re: Is everything OK @Axiom? [Re: RazorFace]
TroyD Offline

Registered: 02/17/04
Posts: 613
Loc: Bridgewater, Nova Scotia, CA
No holidays here, this doesn't sound like Axiom
Anthem AVM30
Anthem MCA50

#416499 - 01/15/16 10:47 PM Re: Is everything OK @Axiom? [Re: RazorFace]
JohnK Offline
shareholder in the making

Registered: 05/11/02
Posts: 10644
Michael, the lack of response which you describe is rather disturbing, but I note that Matt has been in contact with Axiom in the last few days, as mentioned in his thread here . Hopefully this'll be noticed and your problem resolved in a more typical fashion which Axiom has been known for.

Enjoy the music, not the equipment.

#416503 - 01/16/16 04:42 AM Re: Is everything OK @Axiom? [Re: RazorFace]
Ian Offline

Registered: 03/13/01
Posts: 1311
Hi Michael,

We did your credit yesterday. I am not sure how it got missed the Friday before other than AxiomAir project has been pulling the elastic band of everyone's time pretty thin these past few months.

Please accept my apologies for the delay.
Ian Colquhoun
President & Chief Engineer

#416534 - 01/16/16 09:33 PM Re: Is everything OK @Axiom? [Re: RazorFace]
2x6spds Offline

Registered: 03/16/02
Posts: 3201
Loc: CA, USA
Whew! Glad a rock didn't fall out of the sky and take out our favorite audio facility.
Enjoy the Music. Trust your ears. Laugh at Folks Who Claim to Know it All.

#416854 - 02/04/16 01:48 AM Re: Is everything OK @Axiom? [Re: RazorFace]
Richie Offline

Registered: 01/06/06
Posts: 139
Loc: IL, USA
I am a bit concerned too. I sent an email to Debbie S a week ago regarding my dead EP600v2 and have not received a response yet.
4 M80s/VP150/EP600/Denon AVR-5308 & DVD-2910/
2 QSC SRA3622(1100wattsX2)/Carvin 1800HD(600wattsX2)


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