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#416696 - 01/26/16 10:16 PM AXIOM INTEGRITY
2x6spds Offline
connoisseur

Registered: 03/16/02
Posts: 3143
Loc: CA, USA
AXIOM - CLASS ACT

OK, so, I love these speakers but there was a little problem. I purchased B Stock and got a great price for a pair of M100s in real cherry (nutmeg stain I think). There was the most minor blemish on the back of the speaker, so Axiom discounted these speakers by more than $1,000 from their $3,430 list price.

Each speaker was beautifully finished, but they did not quite match. One was a bit darker than the other.

How did Axiom deal with this problem?

Axiom offered to take them back and pay shipping. They also offered to swap them for another pair. I love these speakers, so I chose the latter.

They are sending me a pair of new, A stock M100s, shipped free. I am to repack the original M100s into the new shipping box and send them back to Axiom. Axiom is picking up the freight.

Integrity.

Axiom makes great sounding speakers. I think, dollar for dollar, they make some of the best speakers out there. We can choose from many great sounding speakers. However, when it comes to customer service, standing behind their products, and integrity, even when it hits their bottom line, Axiom, the Axiom people, are simply outstanding.

My new M100s will be cherry, chestnut stain, semi-gloss finish. Axiom is shipping them this week. i am very much looking forward to setting these new beauties up in my main 2 channel system.

I am very happy, very glad to deal with people who not only take such care in the speakers they make, I am so happy to deal with people with such most excellent business ethics.

Read more: http://www.hometheatershack.com/forums/t...#ixzz3yPZGno3R.

Bravo Axiom.

Thank you Ian and Debbie!

Reprinted from my post on Hometheatershack.com.

Read more: http://www.hometheatershack.com/forums/t...l#ixzz3yPWhogun[i][/i]
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Enjoy the Music. Trust your ears. Laugh at Folks Who Claim to Know it All.

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#416697 - 01/26/16 11:56 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
nickbuol Offline
axiomite

Registered: 09/16/04
Posts: 5338
Loc: Marion, IA
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2-M60s, VP180, 8-M3s, SVS 20-39PCi, DIY Sub, 8-Shakers, JVC RS45, Anthem MRX-1120

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#416721 - 01/28/16 07:47 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13579
Loc: Iowa
Well said!
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M80s-VP180-4xM22ow-4xM3ic-EP600-2xEP350
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#416723 - 01/28/16 08:24 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
2x6spds Offline
connoisseur

Registered: 03/16/02
Posts: 3143
Loc: CA, USA
I'll post pictures of the new ones when they are set up.

I'm so pleased with my Axiom speakers and with all my dealings with the excellent people at Axiom.

Thanks again Axiom!
_________________________
Enjoy the Music. Trust your ears. Laugh at Folks Who Claim to Know it All.

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#416725 - 01/28/16 10:39 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
Ajax Offline
axiomite

Registered: 12/30/03
Posts: 6331
Loc: Cleveland, Ohio
Why am I not the least bit surprised by this.
_________________________
Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton

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#416785 - 01/31/16 01:54 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
Stereoguy99 Offline
veteran

Registered: 09/23/05
Posts: 139
Loc: London,Ontario
Not surprised at all...I've met/talked with Axiom staff...always a 1st class experince with them!!! Which is why back in '09 was "proud" to be banned on a forum that was not only bad mouthing their products but Axiom's ethic's in general...we need more companies like this one ...not more wal-marts..IMO.Rant over!!!


Edited by Stereoguy99 (01/31/16 01:54 PM)
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M80V3,VP150ti,Mission Speakers,Paradigm DSP-3100 Sub Yamaha RXA-2050

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#416786 - 01/31/16 03:40 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1751
I'm proud to have been banned elsewhere as well...

TAM

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#416801 - 02/01/16 11:20 AM Re: AXIOM INTEGRITY [Re: 2x6spds]
Stereoguy99 Offline
veteran

Registered: 09/23/05
Posts: 139
Loc: London,Ontario
Hi: Just bought the M80's in the refurb store....was dealing with Debbie she was great very helpful,courteous!!!! So this is a great company to deal with anyone that reads this thread should take this level of customer service into consideration when buying speakers!!!Again Debbie thanks for your help!!!
_________________________
M80V3,VP150ti,Mission Speakers,Paradigm DSP-3100 Sub Yamaha RXA-2050

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#416803 - 02/01/16 11:54 AM Re: AXIOM INTEGRITY [Re: exlabdriver]
casey01 Offline
aficionado

Registered: 07/03/08
Posts: 852
Loc: Toronto
Originally Posted By exlabdriver
I'm proud to have been banned elsewhere as well...

TAM


Yep, and in one particular forum they showed the "no credibility frauds" that they are.

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#416805 - 02/01/16 12:41 PM Re: AXIOM INTEGRITY [Re: 2x6spds]
SBrown Offline
aficionado

Registered: 11/16/10
Posts: 901
Loc: Victoria,BC
I am banned from Onkyo facebook for speaking the truth. Nice

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