AXIOM - CLASS ACTOK, so, I love these speakers but there was a little problem. I purchased B Stock and got a great price for a pair of M100s in real cherry (nutmeg stain I think). There was the most minor blemish on the back of the speaker, so
Axiom discounted these speakers by more than $1,000 from their $3,430 list price.
Each speaker was beautifully finished, but they did not quite match. One was a bit darker than the other.
How did Axiom deal with this problem?
Axiom offered to take them back and pay shipping. They also offered to swap them for another pair. I love these speakers, so I chose the latter.
They are sending me a pair of new,
A stock M100s, shipped free. I am to repack the original M100s into the new shipping box and send them back to Axiom. Axiom is picking up the freight.
Integrity.
Axiom makes great sounding speakers. I think, dollar for dollar, they make some of the best speakers out there. We can choose from many great sounding speakers. However, when it comes to customer service, standing behind their products, and integrity, even when it hits their bottom line, Axiom, the Axiom people, are simply outstanding.
My new M100s will be cherry, chestnut stain, semi-gloss finish. Axiom is shipping them this week. i am very much looking forward to setting these new beauties up in my main 2 channel system.
I am very happy, very glad to deal with people who not only take such care in the speakers they make, I am so happy to deal with people with such most excellent business ethics.
Read more:
http://www.hometheatershack.com/forums/t...#ixzz3yPZGno3R.Bravo Axiom.
Thank you Ian and Debbie!Reprinted from my post on Hometheatershack.com.
Read more:
http://www.hometheatershack.com/forums/t...l#ixzz3yPWhogun[i][/i]
