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#419402 - 06/11/16 04:54 PM Re: I am Done With Axiom Forever [Re: Cohesion]
MatManhasgone Offline
connoisseur

Registered: 05/06/14
Posts: 1096
Loc: Lost in the great wide yonder
Originally Posted By tomtuttle
Motives matter.


I don't buy into that line of thought. If I met you at a party and you said you were thirsty, and i grabbed a random glass of a counter top without knowing what it contained and you drank it and died, would it make me any less responsible? I would have no malice or intention to do you harm, but by my total lack of care to check what was in the glass directly resulted in your loss (of life).

Some times motive really doesn't matter.



Originally Posted By 2x6spds
I think they're buried with trying to work out the kinks and deliver all the Axiom Airs. They're a small operation and nice folks.

I think most of us will agree that over the years Axiom customer service has been excellent.


I have only been a customer for the past 2 years so what they were like before I bought is totally redundant to me. All I can comment on is how I have been treated since 2014 when I bought my first speakers from them. Brent was a really nice guy and he did return phone calls and was very pleasant. I bought some M80 speakers and decided that they didn't give me the oomph that I thought they could give. (turned out is was really my source material). So I returned them to upgrade to a pair of LFR1100. In the process, they sort of ripped me off by 13% as they charged me the $3951+334(tax) and then took off the return of -$1377 that was the price of the M80 i returned. But I didn't get the discount of the sales tax that was paid on the M80 so I lost out on $179. It took me about 9 months to figure it out as that was how long it took for them to send me the reciept emails and I just wrote it off to Oh Well, they are a small company and I got a good deal on the LFR's anyways.
They did upgrade the DSP on the LFR so that is a good point for them. I have found that since Brett left, they have been slow to return phone calls if they ever do. Generally I just give up waiting after 2-3 days and phone back. I think that they are sort staffed and that is causing the problems. It might not be that there is too much work for the number of people, but if you get one person doing too many tasks, then things get dropped too easily and errors happen.

Originally Posted By nickbuol
I do sympathize with people having issues. It can be very frustrating when you have an expectation set (sometimes a couple of times) and have them not met by any close margin.

With the promise of the AxiomAir NEEDING to be a success, and with the extreme popularity of it as a product, their focus is definitely there. I am not saying that it should be at the expense of regular service, but that is what is happening.


I do sympathise with them, but they could hire me as a telephone sales person. I have done remote support for a software company and IP phones are quite common now. But they just have not reached out to hire me yet, so little good that does.
_________________________
Anthem: AVM60
Axiom: ADA1000, LFR1100, VP180, QS8, EP500, M3, M3comp
AudioSource: Amp One/A

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#419405 - 06/11/16 08:31 PM Re: I am Done With Axiom Forever [Re: MatManhasgone]
nickbuol Offline
axiomite

Registered: 09/16/04
Posts: 5404
Loc: Marion, IA
Originally Posted By MatManBobbleHead

I do sympathise with them, but they could hire me as a telephone sales person. I have done remote support for a software company and IP phones are quite common now. But they just have not reached out to hire me yet, so little good that does.



Yup. Like I said previously, maybe they could hire a part time high-school kid just to get through the mundane work and let the "experts" run the business, which includes customer interactions....
_________________________
2-M60s, VP180, 8-M3s, SVS 20-39PCi, DIY Sub, 8-Shakers, JVC RS45, Anthem MRX-1120

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#419414 - 06/12/16 12:02 PM Re: I am Done With Axiom Forever [Re: Griffith Strife]
MatManhasgone Offline
connoisseur

Registered: 05/06/14
Posts: 1096
Loc: Lost in the great wide yonder
I got a note from Ian, and it seems that my math skills are not as good as they should be and I didn't pick up on the way that the taxes were calculated correctly.

I formally withdraw my comment that I got docked the $179 in taxes. That is not true. I sincerely apologize to Axiom, Ian, and all his staff for any harm or embarrassment that I may have unintentionally caused them by my comments.

Axiom has and still does make an incredible line of speakers. Their amps too are top notch and that is why I have bought. It is only human to have an off day and we all have them. To complain about it giving the appearance that this is the norm isn't the best thing to do.

Matt
_________________________
Anthem: AVM60
Axiom: ADA1000, LFR1100, VP180, QS8, EP500, M3, M3comp
AudioSource: Amp One/A

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#419415 - 06/12/16 01:02 PM Re: I am Done With Axiom Forever [Re: Griffith Strife]
Gr8_White_North Offline
connoisseur

Registered: 07/12/09
Posts: 2281
Loc: Whitehorse YT
something I heard on the radio one day. Loosely paraphrased, ask a man to say 10 things negative and he will have 20 easily, ask him to say 10 things positive and he will have great difficulty.

I think somehow it is in our nature to be suspicious or maybe we become hardened with time.

Glad to hear things are not what they seemed and also glad that Ian replied so quickly to set things straight.

As a side note , you can not please all of the people all of the time.

Relax and enjoy
_________________________
DOG is GOD spelled backwards.
What others think of me is none of my business.
M80 V3 MY GLOSS Cherry

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#419430 - 06/13/16 11:58 PM Re: I am Done With Axiom Forever [Re: Gr8_White_North]
fredk Offline
axiomite

Registered: 12/06/07
Posts: 7786
Loc: Canada
Originally Posted By Socketman
something I heard on the radio one day. Loosely paraphrased, ask a man to say 10 things negative and he will have 20 easily, ask him to say 10 things positive and he will have great difficulty.

I think somehow it is in our nature to be suspicious or maybe we become hardened with time.

Glad to hear things are not what they seemed and also glad that Ian replied so quickly to set things straight.

As a side note , you can not please all of the people all of the time.

Relax and enjoy

My good things to say list is two items:

I'm not dead yet. My ex is really and truly an ex. Life is good. No sense in blathering on about the rest.
_________________________
Fred

-------
Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!

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