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#428551 - 02/02/18 05:50 AM Re: Speaker return (Hypothetical) [Re: Gr8_White_North]
bridgman Online   content

Registered: 08/25/04
Posts: 6267
Loc: Bowmanville, Ontario, Canada
I can understand how people might not feel they can replace a speaker driver even when given tools & support - it's one of the reasons I moved out of the city, because the idea of people like that raising children made me despair - but even so the vendor would only be responsible for returning and replacing one speaker as "cost of support".

One could argue that shipping one speaker both ways costs the same as shipping both speakers one way, but in the first case the vendor would still have the sale.

I see two workable options:

1. If the driver is truly defective then vendor pays for return shipping; if not then customer pays. Practically this means customer pays up front and vendor refunds if the driver is found to be defective.

2. Split the difference - customer and vendor each pay half. Rationale here is that one speaker is being "returned as defective" while the other is being returned "because customer changed their mind".

The second option seems both simpler and easier to explain.

Edited by bridgman (02/02/18 05:51 AM)
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#428553 - 02/02/18 10:28 AM Re: Speaker return (Hypothetical) [Re: Gr8_White_North]
Gr8_White_North Offline

Registered: 07/12/09
Posts: 2281
Loc: Whitehorse YT
I think a good compromise would be split the return shipping. There is also a clause that says they can send it to be repaired which could mean someone local takes the speaker and replaces the driver then the buyer has a complete set of speakers. But the buyer didnt seem to want the speaker anyway which would mean he returns them on his dime plus loses the cost of the original shipping. Free shipping is never free,its a lie and impossible.
as an addendum , the only reason i brought this up is becasue the buyers motives were clear from the get go that he didnt want the speakers regardless of the fact one driver was noisy. Basically wanted to return them on the sellers dime. I just wasnt raised like that,i guess it just generational differences .
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