Axiom Home Page Forums AxiomAir Discussion AxiomAir General Discussion AxiomAir won't start up after 2.10.1 upgrade

Hi leehaver,

I will PM you the instructions to reflash you SD Card. This should bring you back to life.

And now for me, with the latest update. I was on 2.10.4 toasted macadamia from 10/21, did the check for updates, it found one and updated and asked to restart and now nothing but a solid green light. Retried a few times and downloaded 2.10.3 to usb to try a rollback, but nada.

I would never, ever install any version with the word "toasted" in it.

This is very odd. I have done the update to 2.12.1 Toasted Pinecone on both Version 1 and Version 2 AxiomAirs. All I can think is some odd interruption happened. It might take an SD Card reflash to bring it back to life. What model do you have?

It's an N3 - got it pretty early on. SN 4710...

Here are the instructions to reflash your SD Card:

1. Download the card flash software here www.etcher.io
2. Download this link https://s3.amazonaws.com/axiom-air-insta...3-10-pi.img.zip
3. Shut down your AxiomAir
4. Remove all dongles from the USB ports
5. Remove the large bottom door from your AxiomAir
6. Remove the SD Card from the Micro Computer mounted to this door
7. Plug the SD card into your computer
8. In Etcher select the download above where it says Select Image
9. In Etcher select the drive with the SD card in it for Select Drive (it is likely Etcher will find it for you)
10. In Etcher hit Flash
11. After it is downloaded reinstall the SD Card in your AxiomAir and put the door back on
12. Plug an Ethernet cable into your AxiomAir
13. Turn on your AxiomAir
14. You will get a loud “Quality Control Passed” (v2 products only) followed by the xylophone
15. Wait for 30 seconds after the xylophone
16. Open the AxiomAir App and tap the gear in the upper right, then System, and verify you are on Version 2.10.3
17. Tap the gear again and then Network. About half way down the page you will see your home network listed (if you see both a 5g and a regular one, choose the regular one), then tap the connect icon beside your network. You will be prompted to enter your home network password, after it is entered hit the connect icon beside your password
18. Shut down your AxiomAir
19. Unplug the Ethernet cable
20. Turn your AxiomAir back on
21. Verify the AxiomAir UI resolves. If not shutdown your AxiomAir plug in the WiFi dongle and turn it back on.
22. If you would like to use Bluetooth plug in a 4.0 Bluetooth Dongle for LINUX to any of the USB ports.
23. You are now able to use the Update button on the System page to get the latest version

Ian, it's not me going through this, but I wanted to say thanks for taking YOUR OWN TIME to make this right.

Steve, do you know the story behind those instructions? Ian typed them out on this board while he was snow-mobiling. I am sure there's a photo of him somewhere steering with his feet, typing away, while flying through Algonquin Park.

Thanks for the fast feedback. I tried once with no success -- same green light only. I'll give it another fresh attempt tomorrow and see if I get better luck. I do have >1 air system, so there may be some debugging I can do by swapping out parts.

You can also download the full 2.12.1 image at https://axiom-air-install-files.s3.amazo...2-11-pi.img.zip
Flashing that onto your SD card will bring you directly to the latest release.
Let us know if you require any additional assistance.