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#435702 - 02/16/20 12:05 PM AxiomAir v. 1.097 unable to get update
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
I have one of the original Axiom Air's thru Kickstarter. Lately I've been thinking of doing web radio but when I check updates using the AxiomAir app on my iPhone 6S+ it doesn't return any information at all. Any help would be appreciated.
Thanks,

Bob T.

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#435717 - 02/17/20 03:05 AM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Ian Offline
President
connoisseur

Registered: 03/13/01
Posts: 1361
Hi Tbone,

You will need to do a one-time reflash of your SD Card to get to version 2 of the code. There are a lot of major upgrades that come with version 2. After this you will also be able to use the Update button again. Here are the instructions to reflash your SD Card:

1. Download the card flash software to your computer here: www.etcher.io
2. Download this link to your computer: https://axiom-air-install-files.s3.amazo...2-09-pi.img.zip
3. Shut down your AxiomAir
4. Remove all dongles from the USB ports
5. Remove the large bottom door from your AxiomAir
6. Remove the SD Card from the Micro Computer mounted to this door
7. Plug the SD card into your computer
8. In Etcher select the download above where it says Select Image
9. In Etcher select the drive with the SD card in it for Select Drive (it is likely Etcher will find it for you)
10. In Etcher hit Flash
11. After it is downloaded reinstall the SD Card in your AxiomAir and put the door back on
12. Plug an Ethernet cable into your AxiomAir
13. Turn on your AxiomAir
14. You will get a loud “Quality Control Passed” (v2 products only) followed by the xylophone
15. Wait for 30 seconds after the xylophone
16. Open the AxiomAir App and tap the gear in the upper right, then System, and verify you are on Version 2.12.3
17. Tap the gear again and then Network. About half way down the page you will see your home network listed (if you see both a 5g and a regular one, choose the regular one), then tap the connect icon beside your network. You will be prompted to enter your home network password, after it is entered hit the connect icon beside your password
18. Shut down your AxiomAir
19. Unplug the Ethernet cable
20. Turn your AxiomAir back on
21. Verify the AxiomAir UI resolves. If not shutdown your AxiomAir plug in the WiFi dongle and turn it back on. Note: if you do need to plug your WiFi dongle back in verify it is the white one, if not please contact us so we can send a white one to you.
22. If you would like to use Bluetooth plug in a 4.0 Linux compatible Bluetooth Dongle to any of the USB ports.

Please let me know how this works for you.
_________________________
Ian Colquhoun
President & Chief Engineer

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#435719 - 02/17/20 08:11 AM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
Thanks. I'll give it a try today and let you know.

Bob

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#435734 - 02/19/20 01:49 PM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
I had to order a card reader for the micro SD card and just finished doing the update. System is updated and everything works if I keep Ethernet connected. The wifi dongle (black top) does not appear to work with this update. Can I get a newer version? Thanks.

Bob Tucker
636 High Street
Westwood, MA 02090

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#435736 - 02/19/20 03:09 PM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
I just noticed the Edimax Wireless Mini USB Adapter. Is this what I"ll need to replace my original wifi adapter now that I've updated my AxiomAir wireless to version2?

Thanks,

Bob Tucker
Westwood, MA

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#435738 - 02/20/20 02:29 AM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Ian Offline
President
connoisseur

Registered: 03/13/01
Posts: 1361
Hi Bob,

I put an order in to get you a new white WiFi dongle. You will get it next week.
_________________________
Ian Colquhoun
President & Chief Engineer

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#435739 - 02/20/20 07:36 AM Re: AxiomAir v. 1.097 unable to get update [Re: Ian]
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
Thank you so much! Love your products - you guys rock.

Bob

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#435839 - 02/27/20 02:10 PM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
Tbone Offline
regular

Registered: 02/16/20
Posts: 6
Loc: Massachusetts
Hi Again,

Got the white dongle and tried it. It tried to communicate (internal flashing blue light) but couldn't. I plugged in the wired ethernet cord and opened the app. When I turned on wifi (in networks) and clicked save, I got a (red) error message:

Error while restarting wireless:
Error: Command failed: sudo/bin/systemctl restart wireless.service Job for wireless.service canceled.

I then tried restarting the router and shutting down and restarting the AxiomAir, but I still get the same message. My router (netgear nighthawk)is able to communicate through the wired link, but never 'sees' the wifi dongle. I'm running the most recent AxiomAir system version.

Any help would be appreciated.

Thanks,

Bob

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#436115 - 03/29/20 01:34 PM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
rrlev Offline
devotee

Registered: 09/25/09
Posts: 331
Loc: Boston Area
Well, I finally updated my air to the latest from the original firmware.
Ian, directions above were flawless ...

After that a check for auto update, reboot, and I'm up N running with the latest ...

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#436117 - 03/29/20 02:31 PM Re: AxiomAir v. 1.097 unable to get update [Re: Tbone]
rrlev Offline
devotee

Registered: 09/25/09
Posts: 331
Loc: Boston Area
Question:
I have an early N3 with a black EDIMAX wifi dongle. The unit seems to work with it's internal WIFI ... so, was wondering why the dongle ...

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