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Is Axiom Audio Out of Business - No Phone or Email
#444957 04/09/22 04:56 PM
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Hello all,
Does anyone know if Axiom Audio has closed its doors and is no longer operating? I have been unable to connect with anyone at Axiom Audio via phone and email messages for over two weeks, which leaves me questioning if the company is even operating.

Any insight on this is appreciated.
Thanks,
Jeff

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444958 04/09/22 09:19 PM
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To my knowledge they are. Several people on the forums have orders rolling in. I haven't checked to see if Canada has any Covid lockdowns going on right now or not.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444959 04/10/22 12:56 AM
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no.they are open. a bit swamped with orders from what I can tell. I was up there a few weeks back and they had stacks of amps that they were putting out for international orders.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444960 04/10/22 01:10 AM
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no they are not out of business, lol


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444961 04/10/22 02:15 AM
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Since Covid their customer communication seems to have taken a hit … at least from my observation.
Get the feeling that maybe there might be some new people coming up to speed

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444962 04/10/22 03:10 PM
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I too have experienced a lack of response to email/phone assistance. Very unlike Axiom. Customer service was Axiom's strongest attribute. Sorry to say that has taken a big hit. It's time to stop blaming everything on COVID and move on.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444965 04/10/22 11:23 PM
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I wouldn't answer the phones or email either. Who the hell wants customers who waste your time asking you stupid questions like "What Ohms should I buy?" and "How many Watts are better?"


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #444967 04/11/22 01:03 AM
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Originally Posted by Mojo
I wouldn't answer the phones or email either. Who the hell wants customers who waste your time asking you stupid questions like "What Ohms should I buy?" and "How many Watts are better?"
How many times did you call them? grin

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Re: Is Axiom Audio Out of Business - No Phone or Email
michael_d #444968 04/11/22 01:15 AM
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Originally Posted by michael_d
I too have experienced a lack of response to email/phone assistance. Very unlike Axiom. Customer service was Axiom's strongest attribute. Sorry to say that has taken a big hit. It's time to stop blaming everything on COVID and move on.
Not blaming Covid … just saying since Covid …
Has anyone talked to Debbie lately?
She was/is the main customer relations person.
I figure either she’s avoiding me or she’s not doing relations anymore.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444971 04/11/22 03:30 AM
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Deb has received a big promotion.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444982 04/13/22 08:58 AM
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Andrew posts vids regularly. My guess is they are short staffed and still partially working at home on the office side. Deb was for a bit. I know JC has taken a few of my calls too and has always been helpful.

Still goin! Just a small ambitious company with a global customer base. Busy!!

But you get small company service when you do get in touch. smile

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444983 04/13/22 11:25 AM
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I had the same out-of-business thought when I couldn't get a hold of them for two weeks to return half of a large purchase (with their knowledge I was comparing M80s to LFR660s with the intent of keeping one of them). I think there's something else going on, such as their focus now being elsewhere; maybe third-party manufacturing, like Bryston. The possibility definitely exists that they don't make their primary profit from direct sales anymore, so it's not a priority. I don't think I've seen anyone from the company post on the forum for a while; and please correct me if I'm wrong, but I don't think there's been a new product for many years. We've also heard frequently that email goes unanswered. The only heartbeat is the regular videos from Andrew (which I'm enjoying very much).

So as someone who's purchased a boatload of equipment from Axiom, I'd give them the benefit of the doubt if I wanted to place an order. But if I were a first-time buyer about to spend thousands of dollars I might have enough doubts to move on elsewhere. I'm not trying to be critical, I'd be extremely disappointed if Axiom went out of business; but I do think Axiom should address the issue, even if it's just an info banner on their site, or posting limited contact hours where they'll 100% have someone pick up.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #444984 04/13/22 12:28 PM
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I agree Cork. They need a person full time at the phone. If you leave a message or email they should get back within a reasonable time.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445059 04/20/22 08:40 AM
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Order shipped yesterday. So no. All good.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445074 04/20/22 11:26 PM
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I put in a contact me message to them a few days ago asking what they would recommends speaker wise. I got a call back from them within about 3 hours of entering the contact form on the website.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445076 04/21/22 12:06 AM
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The oncall rotation line has been gone for many years. (Alan, Brent, etc....)


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445239 05/05/22 01:38 AM
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As someone who is a recent first time customer, I would stay away from them. I ordered 9 speakers, all m5hp, for a home theatre project and 2 of the speakers arrived damaged. The shipping boxes were fine but one in wall had the mounting lip broken off and one bookshelf had damage to the front. I have been unable to get a response even though I have tried multiple times for multiple months now.

I had a similar lack of responsiveness when trying to order (I made a thread) but eventually got a response and gave them the benefit of the doubt. Now that I am a customer, it’s been months that I haven’t gotten a response on my damaged speakers I received and am stuck with them with no recourse.

I don’t know what is going on there, but I can’t recommend that anyone do business with them right now. If you have issues, you’ll be stuck with a large investment and no support from Axiom

Last edited by JSHTS; 05/05/22 01:56 AM.
Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445240 05/05/22 02:31 AM
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Try replying to one of the emails which has an order number in the subject … it will open a ticket which will get a response. At least it has for me.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445241 05/05/22 03:29 AM
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I think they may need to expand their factory for the M5 demand.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #445243 05/05/22 10:49 AM
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Originally Posted by Mojo
I think they may need to expand their factory for the M5 demand.
Why do you think that? (How do you know?)

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445244 05/05/22 11:03 AM
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I have replied to the email, have a support case, and have replied to that multiple times. I was asked right after the order arrived to submit photos, which I did , but have not been able to get a response since.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445245 05/05/22 12:35 PM
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I had quick responses recently last week with questions about products. Last week I ordered an Air Transformer , za-1000, and m2 bookshelves. All my emails were answered within a day. I’m satisfied with that. Sucks you’re still waiting and stuck with damaged product though. Keep trying I guess. Just thought I’d share for the sake of recent information and experience.

In the past I’ve always got good response via email while I was kicking the tires on a few things.

I’ve always emailed via the “ ticket “ email box on the website.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445246 05/05/22 02:15 PM
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I called 2 days ago and got someone on the phone right away.

Re: Is Axiom Audio Out of Business - No Phone or Email
JSHTS #445247 05/05/22 02:43 PM
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Originally Posted by JSHTS
I have replied to the email, have a support case, and have replied to that multiple times. I was asked right after the order arrived to submit photos, which I did , but have not been able to get a response since.
The response times have been very variable lately … I’ve had a problem like this recently …
they eventually got to it and corrected it but I took way too long.
I’m hopping that this is just growing pains.

Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #445248 05/05/22 03:24 PM
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Originally Posted by rrlev
The response times have been very variable lately …

Very variable? I am surprised by the lack of specificity from an engineer like you. smile


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Re: Is Axiom Audio Out of Business - No Phone or Email
spiroh #445249 05/05/22 03:25 PM
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Originally Posted by spiroh
I called 2 days ago and got someone on the phone right away.

I just called to say I love them.


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #445252 05/05/22 06:39 PM
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Originally Posted by rrlev
Originally Posted by Mojo
I think they may need to expand their factory for the M5 demand.
Why do you think that? (How do you know?)

How many speaker vendors do you think may be courting Ian to build speakers including drivers, cabinets,...the whole kit and caboodle? He who owns an on-shore factory rules!


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #445254 05/06/22 03:35 AM
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Originally Posted by Mojo
I am surprised by the lack of specificity from an engineer like you. smile
i thought I’d leave the statistical analysis for a true engineer (such as yourself). Go ahead Mojo, and impress and wow us … put me to shame smile

Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #445255 05/06/22 03:38 AM
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Originally Posted by Mojo
How many speaker vendors ….!
in other words … complete conjecture

Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #445261 05/06/22 07:46 PM
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Originally Posted by rrlev
Originally Posted by Mojo
How many speaker vendors ….!
in other words … complete conjecture

All the lines are full of M5s today. No room to build any other speakers or the Bryston amps.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445268 05/06/22 11:37 PM
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I just ordered 2 pairs of M5's LOL

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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445269 05/06/22 11:44 PM
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smile. Ian will have to build yours in his living room.

Bookshelves or OW? That will be 3 pairs for you!


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445271 05/07/22 12:29 AM
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Both. A bookshelf to replace existing and trading in. Only reason I am doing this is to get a custom finish over the black vinyl. Then OW's for the family room. I just did a comparison in the family room. A sonos sound bar vs m22v3 with a cheap receiver. It wasn't close. I returned the sonos. I wasn't expecting the sound bar to fully compete but the gap between the two was pretty far.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445272 05/07/22 01:02 AM
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You like the v4 soundstage better than your old M80s?


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445273 05/07/22 01:15 AM
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I have m80v4's that I got by trading up a while ago. My 7.2 theater room is all Axiom v4's except the subs which are PSA's. I've heard the ti's. v2's v3's and v4's. The v4 series Axioms are a step up from previous models. M5HP's are a special bookshelf.

Last edited by spiroh; 05/07/22 01:16 AM.
Re: Is Axiom Audio Out of Business - No Phone or Email
spiroh #445277 05/07/22 02:13 PM
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Originally Posted by spiroh
I just did a comparison in the family room. A sonos sound bar vs m22v3 with a cheap receiver. It wasn't close. I returned the sonos. I wasn't expecting the sound bar to fully compete but the gap between the two was pretty far.

Spiroh, could you post a comparison review of both products on a separate thread? Before I decided on passive speakers + AVR last year, I scoured the internet looking for consumer comparisons of Sonos/Bose/LG sound bars with conventional speakers, and didn't find much. The nice thing about Axiom's forum is that their contents show up in search engines.

There was a consensus that separates were better, but none of them quantified what those differences were (Channel separation? Compression at high volumes? Fake channel effects? Cabinet resonances?).

I prefer the looks of a sound bar and convenience of wireless, but I have a hunch I would have also returned one to pursue sound quality.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445278 05/07/22 03:49 PM
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Yup, I can do that. Keep in mind I already returned the sonos soundbar and sub so I will have to go by memory. That said it was EASY to compare both of them.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445447 05/16/22 07:45 PM
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This is quite the thread and not the first time now that people have asked in the past year+.
I got reasonably quick responses from Ian when i was looking at changing things around the past year. Sales Andrew i suspect is swamped. Calling is a hit and miss now as to whether someone answers or you get voice mail.
I have no doubt that things have changed with the retiring of several veteran front end folk, but if a company is that busy, they should be hiring people to fill those roles to maintain the service level, even if they are new and unfamiliar with everything yet.

Not sure what is happening, but sadly the customer service has taken a major hit. Sales Andrew has done well for me when i got a hold of him so it isn't the final outcome that has me thinking (i got a bum driver replaced, shipped and received in a few days, got my order put in all done in a few days, emails received almost instantly and acknowledged any email sent was received) but more that the efficiency and likely lack of staff is causing a frustrating waiting situation for customers who are trying to get a hold of someone. After returning my speakers for trade-ins, it took some time (months) and some poking from me to eventually get the credit from the finance folk. A local friend was waiting for Axiom to get back to him to sort out the cost of some LFRs; he hasn't heard anything in months and got no one to answer the phone the couple of times he called.

Axiom is still open, running, doing business, but i hope they are hearing the forum folk and working on getting the customer service back up to their old reputation before too long.
As it is, i was trying to get in a call to the service people because of the dead channel in our Axiom amp, but the only way to contact Axiom now is by phone or the generic 'send us a message' page. They no longer list their service email. YET, because i still had the old service email, i used it and a few hours later i got a ticket for service. That happened much more quickly than going through Sales Andrew.
However, i'm also not sure what to do from here.
I've had no further communications in this regard so i guess i'll be having to call them again myself to find out what is happening.

Stay tuned.

Last edited by chesseroo; 05/16/22 07:46 PM.

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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445452 05/16/22 09:03 PM
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So in the email i received, there is some Mantis Bug Tracker page associated with Axiom. I clicked on these links but to login you need an account. I'm not certain this is for the end user or whether this is for Axiom's internal service people.
There were no instructions received with the service ticket in this regard.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445476 05/19/22 09:06 PM
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Got a call from Sales Andrew yesterday and i followed up with him today. Tried calling three times from yesterday to day and got him on the third try.
Not bad overall, but still not like years ago when the phone was answered by someone all the time, first try in my experience.

Amp is going to be returned for assessment and repair. Gotta dig out that original box now...


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445478 05/20/22 01:03 AM
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I'm sure they are loosing new customers. We may be willing to call three times but a new custom probably won't. I was a bit nervous ordering speakers the first time even though I followed this board for several years. If I called and no-one answered the phone and didn't get back to me in reasonable time ... I think I would have bagged.

Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #445479 05/20/22 01:35 AM
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I wouldn't answer the phone at all! You know why? Who wants to talk to someone for an hour about whether or not 4 Ohms is more powerful than 8 Ohms? Or if M3 is better than M2 for acid jazz? Or if M5 will be enough speaker for a 4' x 4' room? At the end of that hour, maybe an M2 will be sold. Or maybe Andrew will have thrown himself off the 30m sub tower.

You wanna buy a speaker? There's an on-line store. You wanna return something? Send an e-mail. You don't like either of those options? Go to a dealer.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445480 05/20/22 03:02 AM
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Mojo, I think you’d better not go into business for your self … you’d starve to death smile

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445481 05/20/22 03:19 AM
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smile The sad thing is, I am right.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445482 05/20/22 12:57 PM
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Mojo, that's certainly not the rep they were after for the last decade plus, and it's certainly not how they got here. Of course things change. One change has been their value proposition; they used to great deal for the quality; now I think they are simply reasonable. If the service change is intentional, then I'm not a fan; if it's due to staffing or world events I hope it corrects itself soon.

As for you being right, I can't agree. Taking myself as an average customer, I've probably called them 3-4 times. One, the first, was probably unnecessary; assuming they had the same web site functionality 10 or so years ago. Another was to find out if I could get LFRs with HP drives. (The web site doesn't offer the option; but it otherwise silent on the topic. I got two answers on that from different people; 1 yes, 1 no). And another call was to try and get a refund after my emails went unanswered. In fact I've *never* had a general email answered, and several emails to specific sales reps have not been answered.

I know it sounds like I'm dumping on Axiom, but the thing is - I like Axiom - and I still feel this way. How do you think a new customer is going to react? So I agree with rrlev, I think they're losing customers.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445483 05/20/22 03:00 PM
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Cork, what happened to you certainly isn't cool. I remember the fiasco with the HP drivers. Not getting answers to e-mails about a refund is unacceptable. I struggle though with those who spend hours of an agent's time on topics that are best answered through research or by others like board members, installers or consultants. Maybe the agent just has to have enough confidence to say "Axiom is not qualified to provide consulting on this matter." Otherwise, prices are driven up and folks who need real help with returns, etc can't be helped.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445484 05/20/22 04:18 PM
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For custom finish options and the price they are still a no brainer. As someone whos in a position “beyond capacity” the opportunity cost of answering the phone vs getting work done is a no brainer. Leave the phone alone.

It is 100% better for a business to work with existing customers and fill orders than give time to tire kickers if you have limited resources. As Mojo says the web interface is fine and google was working for general questions last time I checked…. Lol. laugh

In general, most questions can be found or answered in the forum, and frankly there are people here strong enough to design ground up rooms if help is needed. As for an RMA or refund I have always had a direct line or email to someone. No issues.

We did considerable business with Axiom this past year. No complaints on my end at all.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445495 05/21/22 02:29 AM
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If they are so busy they can't return a call with-in an hour or two or answering email within 24 hours perhaps a 2nd customer service person might be worth the salary. If the factory can't keep up with all the orders then the lead times for product need to be extended. People understand if CS tells them that it will take longer because there is a queue of orders to be filled before theirs. If it's a problem they can decide not to wait and order else where. Keeping the client informed will preserve them a a potential client in the future. The other way you just turn them off and it's doubtful you'll ever get a order.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445497 05/21/22 06:57 AM
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Axiom built up my loyalty as a customer through excellent customer service, so it's disappointing to hear about the current lack of follow-through with communication. I know I would look for other options if I emailed and phoned and couldn't get the information or assistance I was looking for as a first-time customer. At this point I'm in it for the long haul, but I would also still like to recommend them to friends and family and coworkers. I don't think I can do that until I hear of this trend changing.

I've had a couple of recent interactions where businesses have gotten back to me, and it was timely, but I still felt underwhelmed by the response because they didn't try to find a solution. It was basically a so-sorry situation, and the communication ended. I emailed Priority Bicycles about my new bike's fenders giving me the occasional rattle, so I thought I'd see if they had any tips for reducing it or eliminating it altogether. They said to make sure the bolts were all good and tight, but to expect some rattle when going over bumps. Not a terrible answer, but also no real knowledge on display or desire to see my concern resolved. I had already been looking through online discussions with tons of possible fixes, which I'll have to start trying, but I thought going straight to the source, who have experience with that exact bike/fender combo would help narrow my efforts.

The other interaction was also bike-related. I tried ordering an Ortlieb pannier through a local bike shop's website. Maybe 4 or so business days later, they emailed to say their supplier was having trouble fulfilling the order, along the lines of not being able to find the product in their warehouse. Their phone calls and emails to the supplier went nowhere, so they refunded me the money and apologized. Again, not a terrible response, but they also didn't ask if they could help me find a different bag for my needs. It was just hey, sorry, couldn't deliver, goodbye.

With short answers not giving me a feel-good experience, I don't know how much patience I'd have for no answer.

Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #445499 05/21/22 09:22 PM
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Originally Posted by Mojo
smile The sad thing is, I am right.
I disagree.

Although automation can bring about efficiencies, some things NEED to be dealt with one on one. Try calling your local ISP or cell phone provider to sort out an issue solely by email or online forms and tell me you won't go mad. It is maddening enough to get your ISP on the phone only for the front line person to run you through an obvious list that annoys the hell out of an experienced individual
"Is the unit plugged in?"
Oh good lord.

I've had a career in mostly client based industry (consulting) and there are two simple things for business to be effective in this regard:
1) communicate QUICKLY
It doesn't matter if you have an answer or not, letting a person know you received their email, phone message, doesn't matter, is huge in keeping initial frustration to a minimum.
2) how well does the issue/query get resolved?
This is efficiency based as well as, yes, CUSTOMER SERVICE based. If you drag your heels, give answers that have no basis, do not follow up, regardless of the method of communication, you WILL lose their business. A local friend is set to return LFRs because Axiom never got back to him on pricing (as one very recent example).

The mode by which communication occurs, is not the issue but i will say, phone calls get shit done way faster and more clearly, bar none.

I should add though, from those of us who've been with Axiom for as long as we have, this is a downturn in what used to be a hallmark of their business. Sadly, as with Onkyo, decline in customer service, or product quality sometimes signals trouble with the company.
Rumours start to fly!

Last edited by chesseroo; 05/21/22 09:26 PM.

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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445502 05/21/22 09:42 PM
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Speaking of customer service, our furnace stopped working today, has an error code.
Texted our HVAC provider. Got a response, on a Saturday of a long weekend, in 20 minutes. They forwarded my number to the on call tech. He called less than 10 minutes later. Will be here in a couple of hours.
ON A SATURDAY OF A LONG WEEKEND!

No complaints here, unless he borks our furnace (that would be point #2 mentioned above), but they nailed point #1!


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445503 05/21/22 09:45 PM
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Here's another customer service issue this week. Needed to replace some ink pads for our printer (no thanks to Epson). Place in England sells them, nice retrofit product.
Had to wait a few weeks to get the envelope though.
One of the pads is missing.
I contacted them via the service email. Got an auto reply BUT, i have my ticket in so i know they have acknowledged/logged my 'issue and as such, they nailed #1.
Let's see how they follow through with point #2.


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Re: Is Axiom Audio Out of Business - No Phone or Email
chesseroo #445504 05/21/22 11:00 PM
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Originally Posted by chesseroo
Speaking of customer service, our furnace stopped working today, has an error code.

What's the error? If it's a Lennox furnace, I discovered the dreaded "Watchguard" error. It happened twice over 6 years, each visit was $300. I discovered that it's an easy fix with sandpaper and isopropyl alcohol, so when it happened again last November, I saved myself $300!

And on another note, I've noticed it my Onkyo hasn't spontaneously clicked for at least a month.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Hambrabi #445513 05/22/22 06:38 PM
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Originally Posted by Hambrabi
Originally Posted by chesseroo
Speaking of customer service, our furnace stopped working today, has an error code.

What's the error? If it's a Lennox furnace, I discovered the dreaded "Watchguard" error. It happened twice over 6 years, each visit was $300. I discovered that it's an easy fix with sandpaper and isopropyl alcohol, so when it happened again last November, I saved myself $300!

And on another note, I've noticed it my Onkyo hasn't spontaneously clicked for at least a month.
It's a Rheem furnace. The error is related to a pressure sensor and blower gate, so, not something i can diagnose.

On the customer service side of things (three this week), all three replied in reasonable time and each had an idea of how to resolve. Although the overnights are a bit chill, we opted not to get the furnace fixed until after the long weekend but we won't be charged for an emergency fee either. My inkpad issue has the option for a partial refund (and assurance that it should still work ok with a partial fix i devised) or they'll send me another pad. Now we'll see how Axiom follows through on point #2 this week!


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #445878 07/19/22 08:27 PM
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First update since May.
Multiple calls and emails to find out where the returned amp was at over the past few weeks with no response. It's been a month. Finally got sales Andrew on the phone yesterday. When you can get him on the phone, all is well and things get done. If not, things sit.
Going out on a limb here, i think he needs help. They need to hire and train more customer service people, at least one more if not two.

As for the amp, 'should' be returned next week. Apparently it failed in a way they have never seen before. I should have asked for more specifics out of curiosity but my mind was somewhere else yesterday.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446249 09/25/22 02:27 AM
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Finally got the ADA back last week.
Then i discovered a heat sink fell off somewhere inside, (had a rattle when i took the amp out of the box). Apparently it was a part off an inductor and as such, the unit was unsafe to run.
Just got another (new) amp now this week.

Maybe, finally, this saga is coming to an end.


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Re: Is Axiom Audio Out of Business - No Phone or Email
chesseroo #446254 09/25/22 04:38 AM
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Originally Posted by chesseroo
Maybe, finally, this saga is coming to an end.

I sure hope so. My ADAs have been rock solid, thankfully. I don't look forward to the day there's some sort of failure and I have to be without amplification for part of my system for any stretch of time.

Re: Is Axiom Audio Out of Business - No Phone or Email
CV #446256 09/25/22 04:58 AM
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Originally Posted by CV
Originally Posted by chesseroo
Maybe, finally, this saga is coming to an end.

I sure hope so. My ADAs have been rock solid, thankfully. I don't look forward to the day there's some sort of failure and I have to be without amplification for part of my system for any stretch of time.

You mean something like 4 months??

Once i get this ADA hooked back up, i'm going to be curious to see what the sound is like after having used the LFR880s without the DSP and no back channels for nearly a half year. I know my 'reference' sound to my ears/brain will have changed. Havent' done any music listening since the ADA went down. Just tv shows and movies.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446261 09/26/22 06:03 AM
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I can add to the amp saga. I just received my za-1000 after waiting 5 months for it. And the toroidal transformer is loose. Looks like the 2 stacked nuts that hold down the toroid we’re not tightened down. Not sure what to do. Looks easy enough to pull the cover and tighten them up but I dont know if anything was buggered by the toroid moving. Guess I’m sending it back…..gonna try and get ahold of them and see what’s reasonable. The amp doesn’t look like what you see in the pictures either.

And the axiom transformer DAc/streamer looks different than my first one too. I like the finish of the first one I got.

Bummer man, I was looking forward to trying the ZA out.

Last edited by Kodiak; 09/26/22 06:05 AM.

M60ti Hafler9505 & JFET Pre,Axiom Transformer. M3 Marantz PM7200 Dual 606 Denon 2700 M2 Yammy RX595
Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446262 09/26/22 02:26 PM
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frown

Yes, that ZA has to go back. It's possible the toroid's ferrite core has cracked depending on what kind of mechanical shock it experienced.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446309 10/03/22 04:16 PM
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Finally got the new amp late last week and hooked up over the weekend. All seems to be well again. I have yet to run Odyssey to get everything setup so i know the surrounds presently are set too loud for their locations. I might set them manually as well in case i prefer the sound without Odyssey. Hopefully i'll have time to run some curves so i can see the change in sound response.

One thing i didn't realize is that i think my old amp wasn't triggering on/off properly. The new amp definitely shuts off with the trigger, blue light goes out, audible click. With the previous amp, i don't recall a clear loud click, though i think there was something (but could also just have been the sound of the Denon shutting down) and the blue light never turned off.
I think all is finally well.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446329 10/05/22 08:14 PM
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i had some issues with one of my ADA1500 amps. what ended up solving the problem was putting a dual usb fan pumping in cool air into the unit. so now the amp stays cold to the touch and no extra noise, no channels that seem to drop out.

https://www.amazon.ca/gp/product/B08ZSRYH94/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

even on the mid setting the fans are silent from where I am sitting. With my current setup i had located each of the amps and lfr dsp inside a front cabinet that is under the TV. the added fan helped to keep them cool.


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Axiom: ADA1500, LFR1100 Actiive, QS8, EP500, M3, M3comp, M5
Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446394 10/12/22 01:13 AM
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Odd that you had channels dropping due to heat. I would expect the unit would shut down if it hit such a point long before something detrimental occurs.

For the price the ADA1500 is fantastic, but if i have any longer term issues or recurring ones, i'll be looking for another brand. The last got sent back last week.

On a related note, i was reading a thread in the CanuckAM forums the other day and someone was complaining about getting not great service (no communications) from Bryston.


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Re: Is Axiom Audio Out of Business - No Phone or Email
chesseroo #446396 10/12/22 04:20 PM
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Originally Posted by chesseroo
On a related note, i was reading a thread in the CanuckAM forums the other day and someone was complaining about getting not great service (no communications) from Bryston.
Having visited Axiom in September, the factory was in chaos. They are integrating the Bryston team - admin, engineering, manufacturing, etc. into the Dwight location. Ian mentioned that the offshore manufacturing of the Bryston product (not including the speakers) was being brought into the factory. This brings challenges, as he cannot expand the factory due to regional fire regulations. Ian explained that these regulations have killed off manufacturing in the near north. Specifically, factories above a certain square footage of manufacturing space must have access to fire hydrants...which for those of you that have visited Axiom know is impossible for our fave speaker company. Digging supply ponds is also a challenge on the safety, environmental and other fronts...but I digress.

The front office for those who have been to Dwight, was in transition to accommodate the incoming office engineering team.

Poor Debbie was obviously overwhelmed in her role, but maintained her spirit in moving Axiom forward...including making decisions on product logo location - overriding Ian's decision in one case!

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446397 10/12/22 10:51 PM
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The factory looks like chaos to you because you are not a certified audio superfactory professional.

I for one would get rid of product logos as part of a factory simplification campaign.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446398 10/13/22 01:56 AM
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Sounds like a nutty time in Dwight.

The solution I'd try would be for Bryston to buy or rent a bit of Axiom's land. Now they have two companies each hopefully allowed a certain amount of building space (per fire code). If that flew ,... Bryston would be allowed to build another building which Axiom can rent space in and Bryston can hire Axiom to Manufacture it's stuff. (all assuming it's a per company limitation and not a % land one)

In this case Manufacturing stays were it is and can use what ever extra space is gained by moving everything else to Bryston's new building ...

You know me ... Just another crazy thought ....

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446399 10/13/22 04:23 AM
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That's not how it works. Obviously you are also not a certified audio superfactory professional.


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446400 10/13/22 06:33 PM
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Originally Posted by rrlev
Sounds like a nutty time in Dwight.

The solution I'd try would be for Bryston to buy or rent a bit of Axiom's land. Now they have two companies each hopefully allowed a certain amount of building space (per fire code). If that flew ,... Bryston would be allowed to build another building which Axiom can rent space in and Bryston can hire Axiom to Manufacture it's stuff. (all assuming it's a per company limitation and not a % land one)

In this case Manufacturing stays were it is and can use what ever extra space is gained by moving everything else to Bryston's new building ...

You know me ... Just another crazy thought ....
Unfortunately, it does not work that way. Axiom is 25 km from the nearest town, Huntsville approx./ 20,000 people and there is no domestic water supply - this is a very rural area, usually called the near north or cottage country.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446401 10/14/22 02:18 AM
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So, how does it work. What are the limits.
I would imagine a fire hydrant requirement would be for a building of a certain size, type of use, and/or number of occupants ...

Anyway, there is usually a way around stuff.

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jjaskuna #446402 10/14/22 03:00 AM
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No way around. But under...that's a possibility. Under highway 60 and into the Lake of Bays. All Ian has to do is get on Twitter and ask Elon for help.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #446403 10/14/22 03:12 PM
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Originally Posted by Mojo
Obviously you are also not a certified audio superfactory professional
Busted ... frown
Originally Posted by Mojo
No way around ...
Didn't know you specialized in Dewitt fire regulations ... smile
Originally Posted by Mojo
All Ian has to do is get on Twitter and ask Elon for help.
Oh, Didn't think of that ... grin

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446404 10/14/22 07:55 PM
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What is the significance of Dewitt?


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446406 10/15/22 12:33 PM
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Originally Posted by rrlev
So, how does it work. What are the limits.
I would imagine a fire hydrant requirement would be for a building of a certain size, type of use, and/or number of occupants ...

Anyway, there is usually a way around stuff.
Read my initial response. There are limits to the size of the factory based on the access to fire department and water supply. This is very rural area - limited fire departments, no public water supply - and building a water supply has many other government and environmental challenges.

Based on your line of questioning, I would hazard a guess you have never visited? :-)
Google map the factory and you will see how rural they are.

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rrlev #446407 10/15/22 02:06 PM
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Originally Posted by Mojo
What is the significance of Dewitt?
Dwight … must have been auto correct
Yeah, must be auto correct smile

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Because you know, there is a Dewitt fire department. And besides the fact that they're telling folks they can't burn wood, I saw nothing wrong with their regs.

As for Dwight there are no regs or laws.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446415 10/17/22 04:30 PM
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Not sure if they are super busy or not but I've been waiting for my order since early May

Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446416 10/17/22 04:47 PM
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Originally Posted by rrlev
Originally Posted by Mojo
How many speaker vendors ….!
in other words … complete conjecture

Not at all. Axiom folk say things to customers that should not be advertised. Maybe Axiom does that on purpose. I don't know so I mostly keep my mouth shut about those things.


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Originally Posted by spiroh
Not sure if they are super busy or not but I've been waiting for my order since early May

There just isn't any more factory space to build all the M5s on order. It's a nice problem to have until it isn't.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #446418 10/18/22 02:32 AM
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Originally Posted by Mojo
As for Dwight there are no regs or laws.
i'd be surprised if Axiom can't just buy another plot down the road ...
There are always solutions.

That said ...
I'm starting to suspect you're pulling my leg and having a good laugh smile

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446419 10/18/22 02:49 AM
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What you have to understand is Dwight and the surrounding area are not like your part of the world. Axiom doesn't have to go buy another plot. There is no such concept as "buying land" in Dwightville. This is why Ian bought a second Doosan. You think that Doosan is for making audio parts? Not yet it isn't. First, Axiom needs to build "implements" to conquer the surrounding land.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #446420 10/18/22 04:09 PM
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Originally Posted by Mojo
... This is why Ian bought a second Doosan. You think that Doosan is for making audio parts? Not yet it isn't. First, Axiom needs to build "implements" to conquer the surrounding land.
You're Right, Mojo ... I'm so confused ...
How does a 2nd CNC help with SQ FT expansion of the factory?

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446421 10/18/22 06:05 PM
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Because our government has taken away our guns but not our butter knives. So the metal CNC machine will be used to build butter knives to arm Axiom employees so they may conquer the surrounding land and expand the factory.

I know this is confusing for you because you are in software and not hardware. Don't worry. I am here to gently guide you through this.


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446422 10/18/22 06:45 PM
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Originally Posted by rrlev
You're Right, Mojo ... I'm so confused ...
How does a 2nd CNC help with SQ FT expansion of the factory?
I doesn't, Mojo is trying to be funny, but not actually factual.

Re: Is Axiom Audio Out of Business - No Phone or Email
BBIBH #446423 10/19/22 03:35 AM
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The fire hydrant thing sounded reasonable.
All the other stuff, I know was least 1/2 humor . Thought, maybe there's something factual in there.
So, he had me a bit on the fire regs until he claimed there wasn't any. The CNC thing was like huh?

Anyway, let him have his fun. (I'll get him back later smile )

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446424 10/19/22 05:11 PM
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Mojo, go back on the meds. Seriously.

BB, the customer service changes happened before 'Braxiom'. Granted the amalgamation of the two companies can create impacts in various ways, however these days a common phrase in business is "change management". Smart businesses forecast impacts from major changes to alleviate the impact before change is brought about and I'm sure Ian thought about such impacts before cramming two companies together. Dying off on the customer service is a sure fire way of starting threads just like this one (is the company defunct?) which not only drives off new customers, but starts to place doubt for existing customers that it is no longer the company that it used to be.

Brings me to my next point.
I finally got my amp back, or rather a whole new one because of the two issues with the first one (a dead module which apparently happened in a way they had never seen before and second, after its return, found a rather important heat sink had fallen off a crucial part rendering the amp unusable...send it back again).

I haven't had much time to sit and listen alot and have yet to setup Odyssey, but last night during a short tv stint (watching some old Lost episodes), there was a quiet moment in the dialogue and something audible finally hit me that i've been hearing for a couple of weeks (since receiving the amp replacement) that i consciously thought to myself "where the heck is that coming from?".
It was a buzzing noise.
Thought it was the spinning HDD of the older PVR. I unplugged it. That was not the issue.
Tracked it down to a buzz from the two woofers on the backside of the right LFR880 (not the left, only the right and not the front channel, only the back).

I turned off the Denon and then i turned off the Axiom DSP. The buzz was still there.
It is obviously coming from the amp. Yes, the new amp.
Possibly a ground loop hum, but only out of one specific set of drivers?? (there are two sets of drivers on that same speaker).
AND, i never had a ground loop hum with the first ADA amp i had so...WTH?

Two more tests today before i either contact Axiom or ask for rational thoughts from the forum folk.
I'm going to:
1) swap the L and R speaker cables on the amp to see the buzz is created solely from a specific amp module. I can also swap the rear speaker cables to the front driver inputs to also check if it is specific to one amp module.
2) i will try plugging the amp into a different wall outlet, take it off the power bar (if it is plugged into that atm), etc.

Any other thoughts before i pull my hair out with this seemingly unending issues with the ADA1500?


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446426 10/19/22 08:33 PM
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Originally Posted by rrlev
Anyway, let him have his fun. (I'll get him back later smile )

THAT'S the spirit!


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446427 10/20/22 02:53 AM
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Chess,

I hear you … I'll be sending my ADA1000-8 in for service too and hopefully will not experience your repeated "return" loop. I’m also spending some time to make sure they will be able to reproduce the problem (which is taking way longer than I planned). I don’t want it returned as “not reproducible” or “must be a ground loop”.

My amp has a very low level buzz on all its connected channels 6 heights/tops. It’s loud enough to be unmistakable but low enough to be drowned out when the projector is on.

Note, not a ground loop ... first test I did. But while I was doing that I hit something interesting. If only one of the ADA inputs is connected to the preamp (two if the same ADA board) ...no buzz. If two or more channels were connected across amp boards ... it buzzed. This happened even if nothing was plugged into the prepro (even the power power cord)... But I needed reproducible proof without the prepro in the equation ...

I don't expect anyone to do this (even if you're an EE) ... but
After a few iterations, I ended up simulating the prepro by terminating the ADA inputs with a resistor (valued close to the prepro's output impedance) and tying all the input grounds together (didn't matter if I tied signal ground to earth ground). This seemed to reliably reproduce the buzz. I'll include that test cable when I send the unit in ... but just in case, I also took a few FFTs so they could see what I was getting here.

I'll send it in over vacation to minimize time without it.

Re: Is Axiom Audio Out of Business - No Phone or Email
chesseroo #446433 10/20/22 03:21 PM
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Originally Posted by chesseroo
Any other thoughts before i pull my hair out with this seemingly unending issues with the ADA1500?
Think you're on the right track. You have been very unlucky ...

Although I understand why (covid and now this merger) ... it's often hard to have paitents. The last few years have been hard on every body. Customer service and factory QA seemed to suffer the most. But, I think things are improving ... Andrew(F) seems to be growing into his role but QA still needs work as you have experienced. During this time i've had issues like my ADA1250 coming in without any screws holding the XLR input sockets to the case, LFRs not quite evenly stained OR even more amazing to me that someone actually installed the driver in one of my EP600 with a huge bubble where the suspension was unevenly glued to the cone (still need to get that fixed). Now I should point out that for every problem there were many more things that came in problem free.

It's much easier for me to be patient as I feel I owe them ,.. Axiom has in the past bent over backwards to meet my needs (like holding stuff for over 4 years, and putting up with mind boggling changes to what I was buying ... i.e. virtually trading in stuff before it was ever built). Anyway, they have proven to me that in the end they will always make things right.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446435 10/20/22 03:35 PM
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Moving the topic to its own thread. I think there was already another thread discussing Axiom service where my first amp woes came up. If i can find that i'll link them both in.
One thread is here:
https://www.axiomaudio.com/boards/ubbthreads.php/topics/446434#Post446434


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Re: Is Axiom Audio Out of Business - No Phone or Email
rrlev #446439 10/20/22 04:09 PM
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Originally Posted by rrlev
Originally Posted by chesseroo
Any other thoughts before i pull my hair out with this seemingly unending issues with the ADA1500?
Think you're on the right track. You have been very unlucky ...

Although I understand why (covid and now this merger) ... it's often hard to have paitents. The last few years have been hard on every body. Customer service and factory QA seemed to suffer the most. But, I think things are improving ... Andrew(F) seems to be growing into his role but QA still needs work as you have experienced. During this time i've had issues like my ADA1250 coming in without any screws holding the XLR input sockets to the case, LFRs not quite evenly stained OR even more amazing to me that someone actually installed the driver in one of my EP600 with a huge bubble where the suspension was unevenly glued to the cone (still need to get that fixed). Now I should point out that for every problem there were many more things that came in problem free.

It's much easier for me to be patient as I feel I owe them ,.. Axiom has in the past bent over backwards to meet my needs (like holding stuff for over 4 years, and putting up with mind boggling changes to what I was buying ... i.e. virtually trading in stuff before it was ever built). Anyway, they have proven to me that in the end they will always make things right.

I agree.
After having lost Noreen, JC, Brent and Amie, being replaced with only one person whom i call 'Sales Andrew', that alone is major impact.
But, how do you train someone to have enough knowledge to manage those phones every day? It takes time to learn the material, or be with the company for a few years to pick it all up enough so to answer people's questions. You really have to be forward looking to anticipate retirements or holes to fill when people start leaving (by choice or otherwise). You need a backup plan.
After some conversation, it does sound like they know and are trying to address it, but again, this could take time. Nonetheless, it turns away customers and seriously damages the reputation they held as having the most stellar customer service for a long time.

I have no doubt Ian will make things right and Sales Andrew is helpful when you can get him on the line, but there is a good possibility that this new amp will be in their hands again for longer than i care to be without one. I might just have to go looking for something else and eventually sell the ADA if it ever returns.
I'll have a decision to make in that regard.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446586 11/15/22 02:29 AM
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I placed an order in early May and I am still waiting. I think I will call them tomorrow to cancel.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446587 11/15/22 02:53 AM
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Two pairs of M5s?


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446588 11/15/22 08:26 PM
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Yes

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446589 11/15/22 09:19 PM
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Did I tell you all Axiom can't keep up with building M5s? Oh yes, I think I did. Four times!

You know why? Because Ian screwed up. The M5s are too damned cheap for the soundscape they carve out. And now volumes are literally through the roof and there ain't enough MDF, iron, copper and neodymium on the planet, let alone factory space and skilled labor, to build them.

I really hate Axiom since v4 came out. Every time I'm away from my systems, I can do nothing but think of coming back to them. I've been dependent on no man or thing in my life until v4 came along.

I hope you protest this drug by canceling your order.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446591 11/15/22 09:44 PM
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I left a voicemail and messages but have not heard back.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446592 11/16/22 01:34 AM
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If more prospects cancelled their orders, they could avoid the hell I'm going through. Do you know I can't sell my house and move into a condo to free up some cash because of Axiom? Where the hell am I going to find a 4200 cubic foot room in a condo to enjoy my 22 foot, 10 foot deep soundstage? Axiom's got me by my aging and slowly shrinking 'nads!

BTW, I need to free up cash to buy the new LFRs and subs that will be introduced soon.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446593 11/16/22 03:19 AM
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A 6 month backorder is asinine. A good customer service gesture would be to send an e-mail update to anyone experiencing a backorder or supply issue. Maybe throw in semi-gloss or high gloss as a goodwill gesture.

Or just be upfront with the supply constraints on the website such as "Due to overwhelming demand, we are now shipping for Jaunary 2023 delivery...but you can lock in your price and place in line today!"

Spiroh, the M5 punches above it's price class. Even assuming it scores an Olive score of 6.0 (it appears closer to 6.5-6.8, and probably an 8.0 to 8.5 with perfect subwoofer), it's competing with bookshelf speakers $500 to $5000 a pair more. Just filter Pierre's site by bookshelf monitor and (Olive) score. Anything in the 8's is SOTA, and the M5 with appropriate sub will get you there.

(State of the art doesn't mean angels give you lap dances while singing kumbaya, it just means it doesn't call attention to itself as a loudspeaker. i.e. it's neutral)

https://www.axiomaudio.com/pub/media/catalog/product/m/5/m5hp-listening-window-and-sound-power.png

https://pierreaubert.github.io/spinorama/

https://pierreaubert.github.io/spinorama/scores.html?quality=High

Last edited by Hambrabi; 11/16/22 03:40 AM. Reason: Added ranking scores

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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446594 11/16/22 03:35 AM
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Spiroh knows. He already has M5s. He's trading in for a different finish if I recall correctly.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446595 11/16/22 03:54 AM
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Mojo you should work at a comedy club!!! It is very frustrating however as the great customer service is not there anymore it seems(hope it is a temp thing???). Spiroh that is not good waiting so long...I now do not feel so bad about my order being late(might ask about my original choice back in may of this year) if black oak is still delayed this week!!!Hope Axiom gets it figured out soon as if drags on not good for long term future IMHO!!


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446596 11/16/22 04:30 AM
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"State of the art doesn't mean angels give you lap dances while singing kumbaya..."

I'd buy that option.

"Mojo you should work at a comedy club"

I do. Axiomaudio.com/boards.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #446597 11/16/22 04:54 AM
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Originally Posted by Mojo
"State of the art doesn't mean angels give you lap dances while singing kumbaya..."

I'd buy that option.

"Mojo you should work at a comedy club"

I do. Axiomaudio.com/boards.
grin laugh laugh


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446598 11/17/22 12:11 AM
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I talked to them today and it sounds like my speakers are almost ready to go so I'm happy

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #446600 11/17/22 02:19 AM
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You go, Spiroh! Rock out, dude.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447104 12/31/22 12:52 PM
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Yeh mine were spose to be sent a week ago, 2.5 months after order and still not shipped.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447110 01/01/23 12:16 AM
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Did you order some funny finish? Like strips of walnut, pine rosewood and ebony?


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447164 01/05/23 03:50 PM
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Oct 18, 2022 ordered still awaiting to be shipped


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447200 01/09/23 07:05 PM
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What did you end up ordering TroyD?

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447201 01/09/23 07:25 PM
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QS10.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447202 01/09/23 07:34 PM
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BTW, not only is Axiom not out of business, I expect BrAxiom sales to grow 10-fold in 2 years...unless it fails to manage the growth that comes its way.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447211 01/10/23 06:47 PM
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Originally Posted by Mojo
… I expect BrAxiom sales to grow 10-fold in 2 years...unless it fails to manage the growth that comes its way.
why do you think that? I.E. what are the driving factors?

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447212 01/10/23 07:35 PM
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Bryston has about 70 dealers in the USA and Canada. Another 50 world-wide. I think Russia and Germany are the major places where there are no dealers. These are facts.

Axyston is getting ready to introduce a dozen or so new speaker models (fact) within the next 6 months (my estimate. JT has said by spring but I think that's tight for Andrew and manufacturing).

All each dealer has to do is sell $100K of Bryston gear a month. I don't know if that's achievable or not. That's roughly $150 million a year. BrAxiom is currently no more than $15 mill a year (speculation) so that's an order of magnitude growth.

Say the dealers can't make that target. Then you make up for the rest via internet direct.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447218 01/11/23 12:19 AM
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Think you have great optimism…
I like it smile

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447220 01/11/23 01:12 AM
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I don't know anything about audio dealers. Do you think it's unreasonable to expect $100K of sales a month for one brand?


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447223 01/11/23 02:37 AM
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Last time I checked, Axiom and Bryston individually were sub-$10M/yr revenue businesses. That would correspond to a personnel count of 50-100 employees.

They're a rounding error compared to the multi-billion dollar businesses of Bose, Sonos, and Harman. But even high revenue growth won't fix a broken business model. Remember Monster Cable? They were moving $200M of product just a decade ago before imploding.

https://www.wiringo.com/what-happened-to-monstercable-com.html


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447225 01/11/23 03:23 PM
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I don't get it. What happened to Monster? The article talks about website re-direction but so what? Is Monster not in business or has it shrunk?


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447230 01/11/23 07:39 PM
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BrAxyston just received its SMT equipment today. It'll buy printed boards and then in-house, apply solder, pick and place the electronic components and bake them onto each board.

https://neodenusa.com/smt-stencil-printers/ys600

https://neodenusa.com/pcb-conveyors/conveyor-j15

https://neodenusa.com/smt-pick-and-place/neoden9

https://neodenusa.com/neoden-in12c-reflow-oven


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447232 01/12/23 05:00 PM
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My interpretation is that Monster went into free fall after losing the lucrative cash cow of manufacturing all the headphones for Beats Audio.

A $200 headphone only costs $5-$10 to manufacture and package because all you're doing is sub-contracting out to Chinese factories that pay a few dollars a day in wages. Even if you spend $40 on marketing per unit, you come out way ahead. That's one of the reasons why there's so many online wristwatch start-ups, because a $120 quartz watch or $500 mechanical watch with leather strap and sapphire crystal only costs $2-$5 each when purchased in batches of a thousand.

Beats secretly went into direct negotiations to be purchased by Apple, and that required cutting Monster out of the deal. Monster made a lot of enemies along the way, they even sued Disney/Pixar when "Monsters Inc." came out (and apparently won), so no one was feeling sorry for them. I think retailers only put up with them because of the huge markups that come with selling a $20 surge protector for $300.

Beats is now another Ralph Lauren, Tommy Hilfiger, or Yves St. Laurent and appears to be focused exclusively on licensing.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447393 06/22/23 07:38 PM
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I wasn't able to reach them in a couple of days. I wanted to trade in a VP180 v3 for V4. I would like to know if I need to ship my V3 back to them. The unit is big and heavy and I don't have a proper package for it. If they have any drop-off locations available in Toronto area, that would be great. Does anyone have experience with this?

Last edited by rzd; 06/22/23 07:39 PM.
Re: Is Axiom Audio Out of Business - No Phone or Email
rzd #447397 06/23/23 10:54 AM
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Originally Posted by rzd
I wasn't able to reach them in a couple of days. I wanted to trade in a VP180 v3 for V4. I would like to know if I need to ship my V3 back to them. The unit is big and heavy and I don't have a proper package for it. If they have any drop-off locations available in Toronto area, that would be great. Does anyone have experience with this?

When you get in touch with them and arrange the deal, simply wait for the new one to arrive and use the packaging from the V4 to ship back the V3.

There are no drop off locations, you will need to ship to Axiom HQ in Dwight. If you have a free couple of days, Dwight is a few hours from Toronto and a nice area to visit - you may find it a nice drive and the staff will be happy to give you a factory tour!

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447400 06/24/23 12:34 AM
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What he said. smile


M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85


Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447428 07/06/23 07:00 PM
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They're gonna swallow up more audio companies and will soon release a boatload of new gear we can upgrade to. Moooowaaaahahaha!


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #447451 07/29/23 08:58 PM
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Upgrades.......excellent. (Use Mr.Burns voice and wring hands while standing in Axiom Factory overstuffed with everything....).


M60ti Hafler9505 & JFET Pre,Axiom Transformer. M3 Marantz PM7200 Dual 606 Denon 2700 M2 Yammy RX595
Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447461 08/01/23 07:32 PM
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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #447464 08/02/23 04:27 PM
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Nice find mojo. Some clear foreshadowing there in that last sentence of the article. …….:)


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447465 08/03/23 04:33 AM
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NAD is next.

It will be re-branded --> NADs


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Re: Is Axiom Audio Out of Business - No Phone or Email
Mojo #447466 08/03/23 03:31 PM
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A nice catch, Mojo. I stopped visiting audio websites, it's easy to develop subculture blindness (long stays in an echo chamber blinds us to that subculture's cognitive and worldview errors) if you don't have a variety of other interests to give you perspective. To me, audiophiles are like cognoscenti who find good health elusive but have encyclopedic knowledge of nutritional supplements and herbs.

I'm wondering if Colquhoun Audio Laboratories is too focused on audio, at the expense of other potentially more lucrative OEM industries such as medical devices, aerospace, or EV powertrains. Either way, it's better that they resume their YouTube marketing and stay in control of the narrative.


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Re: Is Axiom Audio Out of Business - No Phone or Email
Hambrabi #447467 08/03/23 07:15 PM
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Originally Posted by Hambrabi

A nice catch, Mojo. I stopped visiting audio websites, it's easy to develop subculture blindness (long stays in an echo chamber blinds us to that subculture's cognitive and worldview errors) if you don't have a variety of other interests to give you perspective. To me, audiophiles are like cognoscenti who find good health elusive but have encyclopedic knowledge of nutritional supplements and herbs.

Doug is a known fan boy of Axiom. I had a long chat with him at the last Axiom Anniversary parties, and it was obvious. That is not saying that Axiom is not a solid company, but this very thread shows how consuming a merger is. I visited last September and the place was in chaos with the Bryston integration.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447479 08/11/23 09:43 PM
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Audio superfactories, and in general organizational transformations, are born in a maelstrom of chaos.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447483 08/27/23 07:04 PM
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Wow I did not know Axiom purchased Bryston. Imagine being able to trade up to Bryston's model speakers. That would be cool.

Re: Is Axiom Audio Out of Business - No Phone or Email
spiroh #447485 08/28/23 09:35 AM
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I was there last week, and I can tell you thee are most certainly still in business!

There are plans underway to renovate the entire front office and shop area to accommodate new machinery, and create more space for the Magnum Dynalab purchase as well.

Re: Is Axiom Audio Out of Business - No Phone or Email
spiroh #447486 08/28/23 04:06 PM
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Originally Posted by spiroh
Wow I did not know Axiom purchased Bryston. Imagine being able to trade up to Bryston's model speakers. That would be cool.

It's not likely to happen because it would step on a lot of toes. Bryston uses a dealer model, so by giving up the direct-to-consumer model, you get customer-facing local distributors with local knowledge of the market and the potential for greater reach, marketshare, and lower rates of return.

It comes at a price, since half of your MSRP is markup to pay for their expenses, sales support, and commissions. There's a reason why you get a lot of bang for your buck with Axiom (particularly with custom wood veneers and paint-matching).

This thread has generated a lot of anxiety among the veterans here. Unreturned e-mails and phone calls is symptomatic of a company on a death spiral towards bankruptcy.


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Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447489 08/31/23 05:30 AM
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I personally think, speaker wise, you are not going to get much better than Axiom’s top of the line … active LFR’s (+ EP600’s it you need to go sub sonic)

Re: Is Axiom Audio Out of Business - No Phone or Email
Hambrabi #447499 09/06/23 12:45 AM
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Originally Posted by Hambrabi
Originally Posted by spiroh
Wow I did not know Axiom purchased Bryston. Imagine being able to trade up to Bryston's model speakers. That would be cool.

It's not likely to happen because it would step on a lot of toes. Bryston uses a dealer model, so by giving up the direct-to-consumer model, you get customer-facing local distributors with local knowledge of the market and the potential for greater reach, marketshare, and lower rates of return.

It comes at a price, since half of your MSRP is markup to pay for their expenses, sales support, and commissions. There's a reason why you get a lot of bang for your buck with Axiom (particularly with custom wood veneers and paint-matching).

This thread has generated a lot of anxiety among the veterans here. Unreturned e-mails and phone calls is symptomatic of a company on a death spiral towards bankruptcy.

Well, as Axiom makes the Bryston speakers - and now everything else Bryston in the Dwight Axiom factory - that might be an avenue to explore!

You are correct in the anxiety levels, but as Ian, Debbie and I discussed, they are integrating the two purchases quiet nicely...and spoiler alert...they plan more. The Magnum and Bryston lines are actually higher profit margin, and Magnum is a very niche product and very small company.

Re: Is Axiom Audio Out of Business - No Phone or Email
jjaskuna #447501 09/07/23 04:05 PM
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Hope they can keep (get back) the personal customer connection once they get this integration done. It was one of the most intriguing pulls to do business with Axiom. It made me a fan (besides being very happy with the value/product at least speaker wise). It was their willingness to answering questions, working with the customer (at times going well beyond exception ... especially in my case), correcting mistakes without argument, or just talking audio which really won my loyalty. It would sadden me, if though growth they lost this but I'd understand it. I'd still buy their speakers though ...

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