Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Sep 2012
Posts: 1,037 Likes: 69
connoisseur
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connoisseur
Joined: Sep 2012
Posts: 1,037 Likes: 69 |
Andrew posts vids regularly. My guess is they are short staffed and still partially working at home on the office side. Deb was for a bit. I know JC has taken a few of my calls too and has always been helpful. Still goin! Just a small ambitious company with a global customer base. Busy!! But you get small company service when you do get in touch.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Mar 2010
Posts: 321 Likes: 12
devotee
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devotee
Joined: Mar 2010
Posts: 321 Likes: 12 |
I had the same out-of-business thought when I couldn't get a hold of them for two weeks to return half of a large purchase (with their knowledge I was comparing M80s to LFR660s with the intent of keeping one of them). I think there's something else going on, such as their focus now being elsewhere; maybe third-party manufacturing, like Bryston. The possibility definitely exists that they don't make their primary profit from direct sales anymore, so it's not a priority. I don't think I've seen anyone from the company post on the forum for a while; and please correct me if I'm wrong, but I don't think there's been a new product for many years. We've also heard frequently that email goes unanswered. The only heartbeat is the regular videos from Andrew (which I'm enjoying very much).
So as someone who's purchased a boatload of equipment from Axiom, I'd give them the benefit of the doubt if I wanted to place an order. But if I were a first-time buyer about to spend thousands of dollars I might have enough doubts to move on elsewhere. I'm not trying to be critical, I'd be extremely disappointed if Axiom went out of business; but I do think Axiom should address the issue, even if it's just an info banner on their site, or posting limited contact hours where they'll 100% have someone pick up.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Sep 2009
Posts: 1,955 Likes: 101
connoisseur
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connoisseur
Joined: Sep 2009
Posts: 1,955 Likes: 101 |
I agree Cork. They need a person full time at the phone. If you leave a message or email they should get back within a reasonable time.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Sep 2012
Posts: 1,037 Likes: 69
connoisseur
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connoisseur
Joined: Sep 2012
Posts: 1,037 Likes: 69 |
Order shipped yesterday. So no. All good.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Apr 2022
Posts: 65 Likes: 3
old hand
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old hand
Joined: Apr 2022
Posts: 65 Likes: 3 |
I put in a contact me message to them a few days ago asking what they would recommends speaker wise. I got a call back from them within about 3 hours of entering the contact form on the website.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Jan 2004
Posts: 13,852 Likes: 15
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,852 Likes: 15 |
The oncall rotation line has been gone for many years. (Alan, Brent, etc....)
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Nov 2021
Posts: 7
regular
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regular
Joined: Nov 2021
Posts: 7 |
As someone who is a recent first time customer, I would stay away from them. I ordered 9 speakers, all m5hp, for a home theatre project and 2 of the speakers arrived damaged. The shipping boxes were fine but one in wall had the mounting lip broken off and one bookshelf had damage to the front. I have been unable to get a response even though I have tried multiple times for multiple months now.
I had a similar lack of responsiveness when trying to order (I made a thread) but eventually got a response and gave them the benefit of the doubt. Now that I am a customer, it’s been months that I haven’t gotten a response on my damaged speakers I received and am stuck with them with no recourse.
I don’t know what is going on there, but I can’t recommend that anyone do business with them right now. If you have issues, you’ll be stuck with a large investment and no support from Axiom
Last edited by JSHTS; 05/05/22 01:56 AM.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Sep 2009
Posts: 1,955 Likes: 101
connoisseur
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connoisseur
Joined: Sep 2009
Posts: 1,955 Likes: 101 |
Try replying to one of the emails which has an order number in the subject … it will open a ticket which will get a response. At least it has for me.
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Jan 2007
Posts: 10,524 Likes: 117
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,524 Likes: 117 |
I think they may need to expand their factory for the M5 demand.
House of the Rising Sone Out in the mid or far field Linearity and mid-woofers are over-rated
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Re: Is Axiom Audio Out of Business - No Phone or Email
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Joined: Sep 2009
Posts: 1,955 Likes: 101
connoisseur
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connoisseur
Joined: Sep 2009
Posts: 1,955 Likes: 101 |
I think they may need to expand their factory for the M5 demand. Why do you think that? (How do you know?)
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