Axiom Home Page Forums General Discussion Advice from Axiom Owners Axiom Subwoofers vs other brands. Need compact.

I didn't know you work on switching supplies. At that volume I'd imagine that was your finial product. What company, if I may ask?

Can't believe they don't burn-in a least the electronics. Depending on the fail rate ... it must have cost them a fortune in returns and a lot of unhappy customers. I stopped buying Seagate hard drives for that very reason.

I think some of these audio companies have no freakin' clue how to engineer for mass manufacturing.

We engineered and manufactured electric substation automation systems. All in-house. I don't do that any more. In the 20 years I was doing that, I aged 40 years.

https://www.gegridsolutions.com/

I consulted with GE aerospace once. The tech lead was full of himself and would often overrule us on how to program the system. Several times I needed to send an message to the team to cover myself (I'd also put comments in the code when stuff like this happens). He didn't like it but it proved to be needed when he would blame me for performance or other issues. I could point back to the messages which stated that it would be the case. He didn't like that either. Others also had issues as he could do no wrong ... It was alway someone else's fault. This kind of stuff is more common then it should be. In my career, I can point to a dozen times where I needed to do this ... especially when management wanted a quick fix over a real design. But this guy was particularly memorable.

Andrew wasn’t kidding about the underwhelming subwoofer electronics warranty coverage. Here’s a few I found:

B&W 2 years: https://www.bowerswilkins.com/en-us/warranty
Hsu Research 2 years: https://www.hsuresearch.com/faq.html
KEF 2 years : https://us.kef.com/warranty-info
Paradigm 3 years: https://www.paradigm.com/en/warranty-information
REL 3 years: https://rel.net/customer-promise/
Velodyne 2 years: https://www.velodyneacoustics.com/pl/warranty-2/

At least SVS has a 5 year warranty. As someone who’s worked in the insurance for years, the last thing you want to hear is “post-claim underwriting” (i.e. we decide if you have coverage after we have your money).

Sounds like Mr. Incredibles day job

Actually, 2 years is not bad compared to some of the warrantees I've seen on stuff ... my LG TV was one year ... some stuff gives you only 2 or 3 months, The limited warrantees are the most dubious ...

You can skip the rest as it's just a repair story:

Had a sears washer with a 10 year limited warrantee. Stuff that could fail was cover for a year, maybe less (can't remember). Only one part had a 10 year warrantee ... something called the spider, a big cast part which held the drum.

So, In year 9 the washer's spider broke. I called it in and they told me that the part was cover but not the labor which was $700. To which I said "no problem, send me the part. I'll put it in myself". They insisted that they had to install it. But I pointed out that the warrantee had no condition stating that was the case ... just that the part was warranted ... The long and short of it was that service was a separate business unit which had to pay for the part. After a bit of talking they came and installed it at cost ... $300.

My washer and dryer are both 30 years old on Sep 12 this year. I've been told by those in the business to keep them going as long as I can. Apparently the new ones don't last.

We were a GE acquisition. The twenty-something GE MBAs from your neck of the woods who knew nothing of our industry came in to show us how to run things. It was a new manager playground for a little while until a few of us got together and chased their asses away.