 Re: AXIOM Calls and or Emails
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
I don't think it hurts Axiom at all. Axiom likely recognizes revenue when it accepts the order and payment as opposed to when the goods are shipped. Payments are collected and accrue interest. When enough orders come in, Axiom cuts bulk purchase contracts with its suppliers for volume discounts. The customer benefits through various discount programs and so does Axiom.
The optics to the typical consumer appear as if there is so much demand that it affects lead time and therefore the product must be awesome.
I think ICW means a minimum of 25 business days.
House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated
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Re: AXIOM Calls and or Emails
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Joined: Sep 2005
Posts: 195 Likes: 5
veteran
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veteran
Joined: Sep 2005
Posts: 195 Likes: 5 |
Well if that is true(about 25 days min should state that clearly) but not having proper CS(returning phone calls & emails is what imo will hurt). .Just saying if no return calls or emails it will hurt especially if not corrected in a very timely manner Mojo....we can agree to disagree no problem...hoping get good news this week about my M60's shipping!!!
Last edited by Stereoguy99; 12/06/22 05:14 AM.
Paradigm 800F,Paradigm C600,Axiom QS8 v3,Paradigm DSP-3100 Sub,AVR Anthem MRX-740
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Re: AXIOM Calls and or Emails
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
I totally agree the ICW should state minimum. And not returning e-mails for order status and issues is absolutely inexcusable.
House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated
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Re: AXIOM Calls and or Emails
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
ICW should be 25 maximum. Otherwise it would be I Can Wait More Than 25 Days, Into Infinity.
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Re: AXIOM Calls and or Emails
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Joined: Sep 2009
Posts: 1,894 Likes: 101
connoisseur
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connoisseur
Joined: Sep 2009
Posts: 1,894 Likes: 101 |
When I ordered my VP180ow, Andrew F. Told me ebony would be the quickest since it was in stock. Seems that the supply chain for their wood has been having issues. Can’t make something if you don’t have all the materials.
The problem here is one of communication. If it’s going to take longer than promised then they should email you. This of course takes a bit more sophistication (programming & order tracking) then perhaps you can expect from a small company … but I guess I see ICW like CV does …a promise of “if you can wait x days … we will get it to you”
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1 member likes this:
Stereoguy99 |
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Re: AXIOM Calls and or Emails
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
Is the problem the long wait or the lack of communication?
Is it a few or a lot that are inconvenienced by the longer wait?
House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated
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Re: AXIOM Calls and or Emails
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Joined: Sep 2009
Posts: 1,894 Likes: 101
connoisseur
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connoisseur
Joined: Sep 2009
Posts: 1,894 Likes: 101 |
If you’re asking me …I’d say communication …
You might be upset on the wait but at least you know what is going on …
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1 member likes this:
Stereoguy99 |
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Re: AXIOM Calls and or Emails
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
My experience with hundreds of customers tells me the same thing.
House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated
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Re: AXIOM Calls and or Emails
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Joined: Sep 2005
Posts: 195 Likes: 5
veteran
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veteran
Joined: Sep 2005
Posts: 195 Likes: 5 |
[quote=Mojo]Is the problem the long wait or the lack of communication? Yes it is having to call & leave a message in the morning not hear back & having to call several times in a day to speak to anyone. Very frustrating to say the least. Was told last Thursday that my speakers will be shipped either last Friday or early this week.....which means today is my lucky day as Wednesday is hump day ,LOL.....I have been a Axiom customer for 14+ years so spoiled with the old levels of CS....but soon that might be reduced if the Paradigm's sound as good or better!!!   
Paradigm 800F,Paradigm C600,Axiom QS8 v3,Paradigm DSP-3100 Sub,AVR Anthem MRX-740
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Re: AXIOM Calls and or Emails
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
What the hell is going on? Did Troy get his QS10s? Did Bruce's M60HP get delivered? OMG! The drama!!
House of the Rising Sone
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Dedicated mid-woofers are over-rated
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