|
|
 Re: Axiom Customer Service…today
|
Joined: May 2002
Posts: 5,745 Likes: 17
axiomite
|
axiomite
Joined: May 2002
Posts: 5,745 Likes: 17 |
Here are a couple of email addresses that I always get timely responses when used;
Ian Colquhoun- ian@axiomaudio.com
Andrew Fletcher - fletcher@axiomaudio.com
I will say that as a customer from the 1980's, the service levels have changed. I did ask 'sales' Andrew about this and it sounds like they are trying to address it. Fairly certain that getting good qualified and knowledgeable staff and trained is part of the issue.
"Those who preach the myths of audio are ignorant of truth."
|
|
|
Re: Axiom Customer Service…today
|
Joined: Jan 2002
Posts: 1,460 Likes: 6
connoisseur
|
|
connoisseur
Joined: Jan 2002
Posts: 1,460 Likes: 6 |
Here are a couple of email addresses that I always get timely responses when used;
Ian Colquhoun- ian@axiomaudio.com
Andrew Fletcher - fletcher@axiomaudio.com
I will say that as a customer from the 1980's, the service levels have changed. I did ask 'sales' Andrew about this and it sounds like they are trying to address it. Fairly certain that getting good qualified and knowledgeable staff and trained is part of the issue. Yes, when I was onsite a few weeks ago, the general comments were about the impact of the Bryston purchase, and the integration of the manufacturing into the Dwight factory from offshore companies. There were numerous areas that have changed and expanded based on my last visit.
|
|
|
Re: Axiom Customer Service…today
|
Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
|
|
shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
So much for globalization. I told all my employers it would never work.
House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated
|
|
|
Re: Axiom Customer Service…today
|
Joined: Feb 2004
Posts: 635
aficionado
|
|
aficionado
Joined: Feb 2004
Posts: 635 |
I hear yeh, they got to be busy, I bought a set of M10HP on layaway Dec 28 last year finally paid off Oct 18. and I am still waiting for delivery. I emailed twice in two weeks and still no reply.
Good news is I ordered a VP160HP in Nov and its on its way.
Anthem MRX520
M5HPv4
VP160HPv4
QS10v4
|
|
|
Re: Axiom Customer Service…today
|
Joined: Feb 2004
Posts: 635
aficionado
|
|
aficionado
Joined: Feb 2004
Posts: 635 |
QS10 one there way 
Anthem MRX520
M5HPv4
VP160HPv4
QS10v4
|
|
|
|
Forums16
Topics24,945
Posts442,477
Members15,617
| |
Most Online2,082
Jan 22nd, 2020
|
|
|
0 members (),
896
guests, and
4
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
