Axiom Home Page Forums General Discussion Advice from Axiom Owners How good is Axiom's warranty?

I have read several claims made by people who post at other audio sites about how great the warranty is by a given speaker company. Most of these claims turnout to be false. People talk about receiving replacement drivers or having direct contact with customer servive. My experience with customer service departments is limited to Yamaha, Paradigm, and Klipsch. None of them lived up to the hype. Please give me an honest opinion about Axiom's customer service. Customer service is very important to me, secondary only to sound quality.

You can do a search for the name "Joe" in these forums and come up with several posts from Axiom owners that mention him. He is the main customer service guy for Axiom and he is usually the guy who answers the phone when you call customer service.
I think you will find that the customer service is EXACTLY what people on these forums know it to honestly be...outstanding.
Here is my story already told:
my m60 buzz problem efficiently solved

it's AMAZING

that's all I have to say.

Axiom is for real.

Hey replica,

Their service department is SECOND TO NONE.

CAV104

Hi, replica.

This is a summary of my dealings with Axiom customer service:

I've e-mailed about three technical questions, and Ian himself replied within 3-4 days.

My cats knocked my M3s off their stands, breaking the grill connector pegs. Replacements were sent the next day.

I bought a VP150, and noticed a mild buzzing. One of the tweeters was dented. Though Amie doubted the tweeter was the cause of the problem, she sent a replacement driver no questions asked.

The staff on the phones were always courteous and helpful.

If you value customer service like I do (I will only shop at big-box stores for music, DVDs, etc.), you will be very impressed with Axiom.

How much did the shipping and replacement driver cost? How about shipping cost to return the other driver.

How much money did you have to spend to resolve this issue?

Zero cost.
No return required.

Nothing.

I always hear about how great a company's customer service department is, and it seems to be false in most cases. How can a consumer be assured of quality customer service? Would a phone call to the C.S. department be a good idea? I live in the United States and customer service seems to be very poor here.