 Axiom customer service strikes again!
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Joined: Dec 2003
Posts: 6,331
axiomite
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OP
axiomite
Joined: Dec 2003
Posts: 6,331 |
Jack
"People generally quarrel because they cannot argue." - G. K. Chesterton
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Re: Axiom customer service strikes again!
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Joined: Dec 2002
Posts: 625
aficionado
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aficionado
Joined: Dec 2002
Posts: 625 |
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Re: Axiom customer service strikes again!
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Joined: Jan 2004
Posts: 3,016
connoisseur
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connoisseur
Joined: Jan 2004
Posts: 3,016 |
sounds like a personal problem!! 
but, to stay on track, another story of where the customer is right, even when he is wrong..well done axiom....again...
bigjohn
EXCUSE ME, ARE YOU THE SINGING BUSH??
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Re: Axiom customer service strikes again!
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Joined: Dec 2003
Posts: 6,331
axiomite
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OP
axiomite
Joined: Dec 2003
Posts: 6,331 |
The thread has apparently been deleted by the moderator. I have absolutely no idea why.
Jack
"People generally quarrel because they cannot argue." - G. K. Chesterton
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 Re: Axiom customer service strikes again!
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Joined: Dec 2003
Posts: 692
aficionado
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aficionado
Joined: Dec 2003
Posts: 692 |
Strange...
I just viewed it no more than five minutes ago...
Now it is gone...
Too Bad...good story...maybe they moved it...
WhatFurrer
"Meddle not in the affairs of Dragons, for you are crunchy and good with ketchup..."
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Re: Axiom customer service strikes again!
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Joined: Feb 2004
Posts: 715
aficionado
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aficionado
Joined: Feb 2004
Posts: 715 |
Any chance one of you could offer us the gist of the story?
I know that Axion CS is great, but new stories are always nice.
jr
"What can be asserted without evidence can also be dismissed without evidence." C Hitchens
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Re: Axiom customer service strikes again!
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Joined: Feb 2004
Posts: 619
aficionado
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aficionado
Joined: Feb 2004
Posts: 619 |
the story was basically, the guy ordered the wrong color, and Axiom sent him the color he had intended to get without any kind of return fee.
[black]-"The further we go and older we grow, the more we know, the less we show."[/black]
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Re: Axiom customer service strikes again!
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Joined: Jan 2004
Posts: 3,016
connoisseur
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connoisseur
Joined: Jan 2004
Posts: 3,016 |
it was there when i went and read it..
basically, the post was from a guy who had ordered some M60's, QS8's, and a VP150 on line.. but when he ordered, he accidently clicked the 'maple' finish, instead of the 'mansfield beech' finish, which is what he wanted.. he didnt realize the mistake til the speakers were in his living room, and he started opening boxes(oh the memories), and saw that they were not the color he wanted.. he called the company 1-800#, and spoke to alan, who told the guy that he would talk with the boss man, and see what they could do.. the next day, alan emailed him back, and told him that they had shipped a new set of speakers in the color he wanted, AND sent him free return labels so it would cost him nothing to send the other ones back..
and keep in mind, it was this guys fault that he got the wrong color in the first place.. once again, showing that axiom will go above and beyond to keep customers happy, and ensure their name is very well spoken in the world of us computer junkie types.
EDIT-i was too slow again.. 
bigjohn
Last edited by bigjohn; 07/22/04 07:46 PM.
EXCUSE ME, ARE YOU THE SINGING BUSH??
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Re: Axiom customer service strikes again!
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Joined: Feb 2004
Posts: 715
aficionado
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aficionado
Joined: Feb 2004
Posts: 715 |
"What can be asserted without evidence can also be dismissed without evidence." C Hitchens
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Re: Axiom customer service strikes again!
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Joined: Jul 2004
Posts: 13
frequent flier
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frequent flier
Joined: Jul 2004
Posts: 13 |
That friggin moron of a customer over in AVS Forums deserves a "baliff smack his pee pee"....oh wait it was me.
The exact same story is up a few threads if you want to read it. David Bott (mod) pulled it as he stated that others were posting good customer service things for non-forum sponsors. So the other posters ruined my one attempt at displaying Axiom's customer service for all the world too see.
Hope the thread I started here stays.
Last edited by rmcgirr83; 07/22/04 08:28 PM.
Rich
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