Axiom Home Page Forums General Discussion Home Theater Outlaws & Five M80's Conclusion (long post)

That's right! You shouldn't have to wait around while they try to figure out what the problem is in the defective unit. It really surprises me, though, that they in fact would make you wait instead of just sending out another unit immediately. Did they just flat out refuse to send you a replacement while they worked on the defective unit?

Yup, which kind of makes me think that it may not be a defect, but if fact, they know it will just not handle the amount of power I'm demanding for the M80's at 90 to 110 db in the listening area at times. ;-) Will see if I'm corect of what I hear back, " Sorry Dennis, we coul dfind nothing defective on the 770, as I was trying to tell you, there is something in your system casuing the problem" any bets, if I'm wrong, I will provide the beer and food for a BBQ. <g>

Have ya checked out this Rotel RMB 1095 5 cannel amp.You could match it up with a Rotel RB 1080 and get your 300 watt per channel.I use the RB 1080 with my 80s and IMO it sounds sweet.Then of course you could match it up with either of these Rotel processors and have one really nice system.

KRELL..... buy you a couple of them, they will be the next amps that i will buy....

Actually, the 770 will handle seven maggies without a problem. Maggies are harder to drive than the M80's. I know you have a defective unit. The key to quicker service is to exaggerate the problem. For example: "I saw a small plume of smoke come from the amp after 20 minutes of use." That will get there attention . Also try posting the problem on their (Outlaw's) message board.

He should not have to do that. That story is kinda worrying me because i was planning on buying seperates or there new reciver in the fall.
Jake

I agree. I have twisted humor.
I would have demanded a replacement and if that didn't work then return it. Needless to say, I will not buy from Outlaw again after reading this post. I'm very disappointed with the lack of customer service that this gentleman had to go through.

Tom

I did not post my expierance with the 950/770 to say that Outlaw products are not good, rather that I was disappointed in the CS about this issue. The Outlaws arrived here on 01/07 and I felt after about the third call, a replacement should have been sent, no questions asked, not to expect the customer to play trouble shooter for weeks, and then to start knocking my M80's, that was a bad mistake. <g> Since posting this here, I have had two other reports of the same issue, and as for posting on the Outlaw forum, as I stated earlier, there were a few posts about heat issues on the 770, and the one from last April, which as of Feb, had not been resolved, and there was no reason to post there and start a war. ;-) In my older age, I just don't have the patience that I use to have, and as well as I like the performance/quality of the 770, with the reluctance to just send a new 770, I gave up. Off in a few hours to audition B&K, and see what I think. BBQ party weather is here, have one next weekend, so need to make a decision and get some power soon. LOL

Outlaw needs to become aware of this post and when I say aware I mean the top dog of the company needs to know.
If it was a beta test I would totally understand the hum and haw involved here. Since he purchased this equipment he should've got the red carpet treatment.
I almost get the impression that Outlaw is worried about shipping costs. If so, they need to go to a modular approach like ATI or Sherborn. That way it doesn't cost them as much to ship out an amp module rather than a 90 lbs amp.

I didn't say that you where bashing Outlaw. I said I was dissappointed and surprised that Outlaw's CS is sub par.
The B&K amplifiers are VERY rock solid.

Good luck!