Axiom Home Page Forums General Discussion The Water Cooler Ecost.com

I bought a Denon 3800 DVD player from E-Cost many moons ago and it was a pain in the ass from day one. This however was not through any fault of E-Cost.........it was all Denon's.

E-Cost was easy to deal with and did everything in their power to make me happy. I would buy from them again if cross border shipping wasn't such a pain.

Neverhappy,
Was the problem with Denon in general, due to the product being purchased from the U.S. and not warrantied in Canada?
This is one of my worries about after market service. If, for some reason the unit breaks down, I don't want to ship it to the U.S. for repairs etc.
Shaun

Shaun, the extended warranty is a third party, not Denon.

I tried to purchase a 3803 with a phone icon some months back. I never heard a thing and I was never notified why they would list the product on their website if they didn't have it in stock. I learned by experience that those little icons are important. I later ordered a 1083 which had a sun icon and received it within a week. The moral of my story is that one should never order a phone from them.

I bought my Denon 2910 from Clubmac, another authorized Denon reseller. I beleive that all of these resellers actually are just middlemen for the Denon factory. Because they all have the same products. My order for the 2910 was fantastic and I recieved the product within a week of ordering. The DVD player also looks brand new and works perfectly.

In reply to:

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Was the problem with Denon in general, due to the product being purchased from the U.S. and not warrantied in Canada?

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You got it. Denon Canada would not touch it under warranty. I could pay to have it fixed up here but if I wanted it done under warrany, It had to be shipped into the US. Pain in the &#^*ing ass to say the least. You run the risk of it getting damaged again during transit and to top it all off you have to go through the customs hassle again.

Thanks, for confirming my suspicions! I'll have to give this one some thought. Mind you, shipping electronics anywhere runs the risk of damage etc. The warranties on the refurbished units are only 90 days. You have to pay extra for additional coverage. I might just take my chances and hope that I don't have to pay for repairs on the money I saved.