Axiom Home Page Forums General Discussion The Water Cooler Borders and SACD problem$%#$%#%&

Just got in from a short trip to Borders Books and Music.
I've always enjoyed shopping at Borders because they have a good selection of books and music and usually good customer service.
Tonight as I was leaving the store I asked the salesperson (who as it turned out is their 'inventory manager') who would I contact about them making a seperate SACD section. Right now the SACDs are mixed in with the regular CDs. I explained that its very diffucult to find SACDs in his store and that all the other music stores have a seperate section.
At that moment he got very defensive and said "WHAT other stores have a seperate section. I listed 3 or 4 other stores. I also explained that some SACDs wont play on a regular CD player and that I would hate to come in and pick up one of those by accident if I didnt have an SACD player.
Anyway....... I asked him again "to who would I make this request?"
He said (in a very lispy stick up his arse voice) that he didnt think it was necessary to tell me. I asked him why? He said "Because I'm the inventory control manager and I dont like the idea. It would just be a huge hassle for me."
At first all this just kinda slid off me, but as I was driveing home the more I thought about it the more it REALLY bothered me.
Anyway. You guys can help make this mans job a " huge hassle" and find your SACDs at Borders easier by going to and filling out the form at
https://www.bordersstores.com/care/care.jsp?page=7 (could someone please make that clickable.?)
Please help.
Sorry for the rant, but this guy just truly pissed me off.

BORDERS - DAM THE MAN!

Which store were you in? I'll gladly send them a lashing.

Mesquite, Tx.
Please woop him good for me.
Thanks

After incidents such as this I've mostly stopped shopping for hi-rez discs at local stores.

At least your guy knew what an SACD was.... not that that's really consolation to his attitude!

Yea. I had read that thread and thought about it while I was there tonight.
When "Huge Hassle man" and I were talking, one of his employees chimed in and said "I dont even know what a SACD is." I think we both gave him a "shut up stupid" look.

Oh, I think I would have complained to the manager about someone being so rude to me. What an asshat.

Oh trust me!, there will be some calls made in the morning.

OK...I sent them an email...

I had to select "service" from your pulldown menu, but the more approprite subject would actually be "lack of service". This is in regards to something that happened to a friend of mine, not myself, but the total lack of customer service, or even courtesy, forced me to write.

While visiting your store in Mesquite, Texas my friend inquired whom he should speak with about a suggestion for the cd displays. He had been shopping for SACD's and found it difficult, as all the SACD's were mixed in with the regular CD's. He wanted to suggest that they be in their own section as is the case in many other stores. The person he spoke with replied, that he himself was the inventory control manager and he didn't like the idea because, "It would just be a huge hassle for me." He wouldn't even let my friend know who else he could contact to make his suggestion.

It's this very lack of customer service that is driving the online economy. Amazon.com just gained yet another customer.

Just wonderful timing on this thread. I am on my way to Borders ( I have a gift cert to use up) this evening to pick up the new NIN disc on DVD-A. Hopefully I have a better experience.