Axiom Home Page Forums General Discussion Stereo Denon 3808 Feature Upgrade

Hey Guys,

I bought a new Denon 3808 on boxing day this year and its awesome except I would like to try out the new features promised on their website.

I filled out the required documents and sent them to Denon and they have not responded nor authorized my receiver to receive the upgrade.

Just wondering if anyone else had the same problem.

Thanks,

Funny enough, I was going to be doing the same thing with my 3808 today, but hadn't gotten to it yet.

I have nothing in terms of help, but will be watching this thread closely!!

I found it rather irritating that I was unable to type in the pdf form (it would put whatever I was typing in all the boxes). The concept of faxing a piece of paper just seems really archaic to me, so I still haven't gotten around to it either. Alas, my legacy scanner will not work with my new computer so the email option is also not doable.


This is starting to feel like "mail in rebate" to me.

Bryan, I believe it is fairly common this time of year, as sales spike and they receive more requests, it just takes longer to get through the back log. Have you tried calling them? I am not sure it helps, but it couldn't hurt.

Have you gone to any of the 3808 threads on AVS that I sent you links to?

Yeah I read a little bit about it. Some guys seem to have it installed on their receiver already.

Sorry I meant to say "from factory" in post above

Im a little impatient.. Thats all

You have time, you don't even have the speakers yet!

I would call them today and/or Friday and try to see if there is something they could do over the phone, although I have heard some not so good things about Denon's CS as of late.

There are two ways to get the free upgrade: (1) fill out and send in the paperwork (2) Pay $100 get authorization for immediate download, send in paperwork and get $100 reimbursed.

I did the latter but haven't sent in paperwork yet.

IMO the entire situation is poor. It's not just paying for the upgrade -- it's the complexity of getting it. Filling out page after page, the incredible requirement to connect your receiver via BROADBAND ethernet, etc. Does Denon think everyone has broadband?

You just spent a lot of $ on the receiver. The upgrade hassle creates an unpleasant customer experience. It negates what they're trying to accomplish: gain and keep satisfied customers.

Manufacturers sweat ever little product detail to improve the customer experience -- dial color, surface texture, etc. Denon has great products, but then shoots themselves in the foot with a terrible owner's manual and the worst firmware upgrade procedure I've ever seen.

I'd suggest calling Denon to check on the upgrade. It's worth pursuing, as the features are nice.

I'd also suggest complaining about the upgrade process. It's Denon's right to charge for it -- that's not the issue. But the cumbersome, burdensome procedure is a problem.

incredible requirement? Even the lowly Wii has this requirement. I believe the feeling is if you are tech savy enough to even know what that ethernet port is for, you will have a broadband network.