Hey guys,

I need some help. After updating to 2.10.1, I turned off the Air and then powered up. I see the green light but I never get to the startup chimes. How do I troubleshoot this? It's been 20 min since the power up.

Hi everywhere,

If you tap the power button does your AxiomAir shut off in about 20 seconds?

I'm in a similar boat - my 2.10.1 and 2.10.2 upgrades went well; but after the 2.10.3 upgrade I also see a green light and never get to hear the startup chimes. It shuts off in less than 20 seconds.

Please advise how to troubleshoot and fix. Thanks.

Can you try the following and let me know if your AxiomAir comes back to life:

1. Format a USB drive between 4g and 32g with FAT32
2. Download this link to your computer: https://s3.amazonaws.com/axiom-air-install-files/AxiomAirV2/AxiomAir-V2103-Update.zip
3. Extract the downloaded file to the USB drive
4. Power down your AxiomAir
5. Plug the USB drive into any of your AxiomAir USB ports
6. Turn on your AxiomAir and wait for 5 minutes
7. Check to see if you are on version 2.10.3
8. Power down your AxiomAir and remove the USB drive

Thanks I will try this tonight

So here is what I did. I downloaded the zip file. It contained only 1 .fir file which I assume is the firmware. I turned off my Air and then pulled out the WLAN usb and put in the USB stick that is formatted 2 gb FAT and had the .fir file on it. I connected it by ethernet cable and powered it on. I did not hear any start up chimes but I saw the green on indicator light. I left it alone all night. This morning I tried to connect to it using my AxiomAir app on my iphone and could not. I turned off the Air and turned it back on after waiting 5 seconds. I left it alone for an hour. I did not hear any startup chimes and I cannot connect to it using my iphone app.

It looks like my Air is dead What do I do now?

Looks like we will have to get serious now, LOL. I will PM you the instructions to reflash your SD Card.

Ian - I've worked through the list in post #431583 with no success; my Air is dead too. Thx in advance for the SD reflash instructions.

Hi All! Just posting an update. I reflashed according to Ian's directions.
My only quirk was that I had to power down and start two times in a row before I could play any music through the wifi connection even though I can see I am connected.

I'm now on 2.10.3 and the AxiomAir is working perfectly. I love this thing! .

Hi Ian,
I'm in the same boat after trying to update to 2.10.3, green power light only for days, no blue light. Please help. Thanks

Hi leehaver,

I will PM you the instructions to reflash you SD Card. This should bring you back to life.

And now for me, with the latest update. I was on 2.10.4 toasted macadamia from 10/21, did the check for updates, it found one and updated and asked to restart and now nothing but a solid green light. Retried a few times and downloaded 2.10.3 to usb to try a rollback, but nada.

I would never, ever install any version with the word "toasted" in it.

This is very odd. I have done the update to 2.12.1 Toasted Pinecone on both Version 1 and Version 2 AxiomAirs. All I can think is some odd interruption happened. It might take an SD Card reflash to bring it back to life. What model do you have?

It's an N3 - got it pretty early on. SN 4710...

Here are the instructions to reflash your SD Card:

1. Download the card flash software here www.etcher.io
2. Download this link https://s3.amazonaws.com/axiom-air-insta...3-10-pi.img.zip
3. Shut down your AxiomAir
4. Remove all dongles from the USB ports
5. Remove the large bottom door from your AxiomAir
6. Remove the SD Card from the Micro Computer mounted to this door
7. Plug the SD card into your computer
8. In Etcher select the download above where it says Select Image
9. In Etcher select the drive with the SD card in it for Select Drive (it is likely Etcher will find it for you)
10. In Etcher hit Flash
11. After it is downloaded reinstall the SD Card in your AxiomAir and put the door back on
12. Plug an Ethernet cable into your AxiomAir
13. Turn on your AxiomAir
14. You will get a loud “Quality Control Passed” (v2 products only) followed by the xylophone
15. Wait for 30 seconds after the xylophone
16. Open the AxiomAir App and tap the gear in the upper right, then System, and verify you are on Version 2.10.3
17. Tap the gear again and then Network. About half way down the page you will see your home network listed (if you see both a 5g and a regular one, choose the regular one), then tap the connect icon beside your network. You will be prompted to enter your home network password, after it is entered hit the connect icon beside your password
18. Shut down your AxiomAir
19. Unplug the Ethernet cable
20. Turn your AxiomAir back on
21. Verify the AxiomAir UI resolves. If not shutdown your AxiomAir plug in the WiFi dongle and turn it back on.
22. If you would like to use Bluetooth plug in a 4.0 Bluetooth Dongle for LINUX to any of the USB ports.
23. You are now able to use the Update button on the System page to get the latest version

Ian, it's not me going through this, but I wanted to say thanks for taking YOUR OWN TIME to make this right.

Steve, do you know the story behind those instructions? Ian typed them out on this board while he was snow-mobiling. I am sure there's a photo of him somewhere steering with his feet, typing away, while flying through Algonquin Park.

Thanks for the fast feedback. I tried once with no success -- same green light only. I'll give it another fresh attempt tomorrow and see if I get better luck. I do have >1 air system, so there may be some debugging I can do by swapping out parts.

You can also download the full 2.12.1 image at https://axiom-air-install-files.s3.amazo...2-11-pi.img.zip
Flashing that onto your SD card will bring you directly to the latest release.
Let us know if you require any additional assistance.

I left the AA after restart for well over 30mins. It didn’t come back to life. What’s your recommended next step?

If the green power LED is still on, hold the power button down until the LED goes out. Then wait a few seconds and press the power button again. If it does not re-boot you can follow the instructions above to re-program your SD card.

That worked! It ALL works! I'm flooded with sound!

The only problem I have with the AxiomAir is an almost instantaneous dropout when I stop playing music using AirPlay. I plugged a Bluetooth dongle in it for now to keep the music going during parties, but of course the quality is not as good as WiFi. Hoping this will be fixed eventually.

Is it possible to get the image for the latest version of the N3? I've tried the method and each time I'm trying to update to latest version i love connectivity at one of the updates. Would be nice to just make the SD card with the latest version..

me too. or three. or N3.
I had the green light goes out/no tones. Actually, it was like this for a long time now but finally got around to fixing it. I tried the usb stick FAT32 one extracted file, but no love. tried 6 times. tried without USB, weith, didn't matter.

I don't seem to have access to SD card from bottom slot, and there are maybe secure-torx screws along the side keeping it in place? I'd try the flashing SD if I could get in there.

Suggestions?

the mini SD card is located inside the unit on the back side of the panel that needs to be removed by using an allen wrench to access it. Axiom supplied me with the allen wrench that works when they sent me the upgrade kit but a 5/32 will also work. The instructions can be found in the other thread.

Thanks for the fast reply. We may have different models then. I can open the bottom panel screws with a 3mm allen key, but there's no SD card visible on the panel, or the circuit board underbelly that's visible after removing the panel. The switches and plugs that connect to the board on the back panel (USB, Ethernet, power, etc.,) are secured with a torx like screw with a pin in the middle, and this prevents pulling the board out to look on top.

Maybe this was an earlier model, S/N
47141011907001

mine is an original model. got mine working though only through ethernet cable being in play. after 20 minutes it started to emit a strange odor and the panel door on the upper left side of the main panel door (when turned upside down was very warm to the touch. shut it all down and opened it up. it appears to be a battery or some power supply ( as I have not touched this thing in 4+ years I can't remember what the battery looks like and it looks like its leaking. It well could be the battery as the unit still powers up without it being attached. Stinks inside the cavity though.

Same problem with one of my two AxiomAir N3 speakers. After I tried to update it tom the most recent version, steady green light only and can see the speaker as part of my network. I am also using Bluetooth usb key which is not working either.
Speaker is on but can't use it anymore.
I have tried the procedure to reset to factory initial set up with no success.
Hope someone or Axiom tech can help me.
Thank you.

I solved my problem by following the Ian's procedure in post #434768 and everything works well now.

just curious. where did you get the update software?

From the Air Cloud.