As most of you are already aware, Axiom's customer support rocks! I pre-ordered a pair of their new Algonquin outdoor speakers and due to circumstances beyond their control, they haven't shipped yet. They were originally due out in April. So, instead of taking the easy way out and just posting on the forum, Andrea took the time to send me an email explaining the situation. She didn't have to do that. I'm going to go out on a limb and make the assumption that she sent emails to others as well. How many companies out there will take a personal, proactive approach to meeting their customer's needs? Not many. Most companies would wait until you started bugging them about ship dates instead of being proactive about it.

Thanks Andrea!

Yes, agreed. I got an e-mail from Andrea as well. Nice to have it handled this way.

Me too!