Pentax Customer Service - 11/14/09 03:25 AM
I have a pair of Binocs that I have owned since 1999. Pentax DCF WP 8x42. I use them for birdwatching. The other day I did something reallllyy stupid and I broke the screw on the focus knob. I ended up sending them back to Pentax in Arizona. They have a "No Worry" policy that states if you bought your optics in the US on or after 1/1/2000 then they will repair or replace (at their discretion) for only $19.95. The bad news is that I bought mine in May of 1999. The good news is the Customer Service Rep that I ended up talking to is honoring the Warranty. Hard to beat that type of service.......Rob