I order my new axioms on Monday and was told by the customer service rep that I would be receiving an confirmation e-mail within a couple of days and that I could expect my speakers to arrive by the end of the week. I haven't received any email regarding my order. My girlfriend said she answered a phone call the next day from axiom wanting to confirm our address. I still haven't had any email and my credit card hasn't been charged yet. How long does it normally take for someone to get their axioms? I've read a few posts and heard that people have received them within a couple of days of ordering. I live in toronto which isn't that far from the Axiom headquarters so i'm starting to get a little concerned.

Hmm.. maybe give them a call directly... I'm in Winnipeg and it took about 3-5 days I think.

Bren R.

Give Amie a call and ask for your email...they should also be able to give you an update as to the status of your speakers...

When I did not get my confirmation email when I thought I should have, I called and talked to Amie...

Probably is something simple that a phone call can probably rectify.

WhatFurrer

I agree with these two guys. A phone call should clear everything up.

Yep...at two minute toll free phone call will answer all your questions.

Mine were here in 3 days and I live in TX. Get on the phone ASAP and I bet you'll have your speakers in no time.

Hi there;

Would you mind calling Noreen Solman at 1-877-862-9466 ext 228 - Purolator has been trying to deliver your speakers since Wednesday. Sorry for the trouble!

And there you are...

WhatFurrer

Thanks Amie

I'll be giving her a call as soon as I can today.

Purolator, hmm, don't they make oil filters. Maybe all their delivery trucks needed an oil change before they could make another delivery.

Well I contacted Noreen and she was able to give me the tracking numbers for my shipment. I contacted Purolator and found out that the were going to the wrong address the last 2 days. I'm head over there tonight to pick up my new speakers.

Thanks to Amie and Noreen for their help and I'll let you know how everything turns out once I set up my speakers.

Did your girlfriend redirect them?
If so, start looking for a new one.

no one was gonna be home when they were to deliver my speakers, and i didnt want them to be left on the porch for the whole neighborhood to see.. so i just contacted the fedex guys out at the airport, and told them to keep them at the hanger til i could come get them.. they said fine, and i went after work and loaded them up and brought them home.. it was a thursday night.. i remember, cause i took half day off on friday, and spent the rest of the weekend seting them up and running wire..

it was fun, but i wouldnt want to do it again!!!

bigjohn

ditto BigJohn,
When I ordered my Axioms I requested Customer Pickup, so FedEx held them at our local facility, I wanted to reduce the chance the FedEx guy would drop them...:)

I got mine in 3 days also,

Well to finish the saga, I went to Purolator and pick up my speakers this evening. Apparently appartment and condo dwellers need to indicate a buzz in code for the delivery people otherwise they will not complete the delivery and then have Purolator request an appointment for delivery.

Anyway i've unpacked them and they look great. Can't wait to hear them but I'll have to wait till tomorrow. I'm on call this weekend and I've got a patient I have to treat tomorrow morning, but after that I'm headed out to get some speaker wire and then enjoy the rest of the afternoon

I want to say thanks to Amie and Noreen who were both great in trying to sort out what happened over the last couple of days

One must always rely on Amie, Noreen, Brent, Ian and Alan.
They seem to be all seeing, all knowing (most days, tuesday through thursday).

A few days is nothing, I waited 4 weeks for my Axiom's (Custom Finished)... I'm glad to hear you got things sorted out though, Puralator have always been awesome in my experience... FedEx is alright, UPS can go die though....

- D

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UPS can go die though....

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I hate to say this as one of my best buds works for them but I agree. They have butchered more stuff then I care to remember. One thing I must throw out there for those who work at the USPS is WELL DONE!!!!!

For the last few months whenever I buy anything from the US I have been getting the shipper to send it up to me via USPS Global Priority. Everytime without fail it has gotten here in under 5 day's and not one problem yet!!!!! (More often then not it's cheaper then UPS and gets here faster!)

...and guess who flies most USPS Global Priority?

lol Really? Odd they can get somebody's else's shipments here without damage but there own show up butchered more often then not.

My new 30" LCD TV is coming via UPS unfortunately.

The last piece of A/V equipemnt they delivered for me ended up going to the wrong house. (they dropped it off at 5271, I'm at 5171)

Hey madman, I noticed the PlaneScape:Torment avatar -- do you/did you play that game?

Guess who flies most USPS (U.S. Postal Service) Global Priority packages? The answer is FedEx.

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I noticed the PlaneScape:Torment avatar

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i always thought that was a creepy picture of alice cooper. guess i dont play enough video games?

bigjohn

Nope, no alice cooper here (that's a shame, isn't it?)

Planescape is one of my favorite games of all time. It actaually a game with -- gasp -- a story!

Yup, I've played the game. In fact I currently own two copies of it. Its probably my favorate RPG.