Up until now I haven't needed any customer service from Axiom, but recently a minor problem came to light. You guys are right - their customer service is top notch. It is very reassuring to know that I'm not on my own out here, 4,000 miles from the factory.
They shipped me out a new M60 to replace one that had some cosmetic flaws that went undetected by me for 2 months. It's going to sound really stupid, but I didn't remove both grill covers to inspect both speakers before setting them up - only one. They both sounded great, but the one had some flaws under the grill cover, that's all.
BTW, haoleb, I was a kamaaina once. I spent 2 years over in your neck of the woods going to school at UH. Is that where you're at?
Im still in high school. but i am on the big island if you went to UH hilo. That is great cust serv i must say. Hopefully someone wont read this and write them saying they want a new one because they scrached it and saying instead that it "came that way" lol.
Nope. UH Manoa. Enjoyed it very much. Dual major: "Beach Studies" and "Da Kine - Comparative Analyses".
Oh yeah, the issue with the one speaker wasn't quite as simple as I made it sound, but the point is - Axiom made it right when they knew they had done something wrong. There was compelling evidence to support my claim.
I would hope that as consumers we would be as forthcoming as this company apparently is. To make false claims of factory damage would be injurious to the company/consumer relationship Axiom has developed. The end result would be worse customer support from Axiom, and we don't want that.
I wish I was in Kailua right now.
Customer service is not only responsive when you call (thanks Brent and Joe), but I just received a call from Brent asking me what I thought of the M60s I received earlier in the week. (I missed the initial call because I was packing up the Athena AS-F2, excellent speakers in their own right, to return because the M60s were the better speakers.) Customer service at Axiom ranks at the top of my list. It's a throw-back to a bygone era.
I wonder how Axiom would establish the truth if some customer just mailed them saying that their driver magnet is loose or something like that. I've seen many posts where customers have said that Axiom mailed them a couple of drivers as soon as they complained that something was wrong. This is fantastic service but how does the company go about this? What sort of evidence do they take? I'm really keen to know.
Its the same service that got me to purchase the M3s :-)