I wonder if Axiom is responding this was due to the couple of issues people have had with the A1400 and Auto setups.
This is not a new tactic on Axiom's behalf.
I'm surprised people are surprised at this advice.
I would surmise, like any other service department, Axiom generally wants to troubleshoot the speakers and their basic setup and not the innumerable number of advanced problems caused directly from peripheral equipment, particularly
those issues that continually arise from these "auto [problem free one step]" setup applications designed by other companies.
They only have so many service people to answer questions. The fact that they do often try to walk people through some extra HT setup is admirable.
My guess is that in a checklist of 5 top Q&A that Axiom service folk retain for callers with sound quality issues, at least one asks "Is the auto EQ in your receiver turned off