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#334620 - 01/16/11 03:54 PM Re: Advice on QS8 Placement [Re: tjayl]
cb919 Offline

Registered: 02/17/09
Posts: 1041
Loc: Ottawa, Canada
A finish like that is just unacceptable. I ordered B-stock (from the old Factory Outlet) ~2 years ago. Although unlike Randy's experience (SirQuack) I did have a few minor blemishes, but that's ok as I was expecting that ordering B-stock. I am sure Axiom will make it right, but that is just unacceptable QC on final product to let it go out the door like that. I hate to see new customers have a bad experience when we all tend to recommend Axiom so highly. That being said, once you do get this sorted I believe from my personal experience you will love the QS8's for your surrounds.

Good luck and keep us posted!
In/On Wall 500 w M2 Center Channel

#334628 - 01/16/11 06:26 PM Re: Advice on QS8 Placement [Re: Ken.C]
RickF Offline

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
Whoa, that's bad.

I agree with the other folks tjayl and I'm quite sure Axiom will make it right, that is far from typical Axiom QC.

Good luck and that's a very nice room you have there.
Our Room


#334633 - 01/16/11 08:30 PM Re: Advice on QS8 Placement [Re: RickF]
tjayl Offline
frequent flier

Registered: 01/10/11
Posts: 13
Thanks everyone. I had hoped that this quality can't be the norm, and figure (hope) that Axiom will make it right. It's just a bit frustrating.

I sent the pictures to Axiom and asked them to advise. I'll report back when it's sorted out.


#334639 - 01/16/11 11:10 PM Re: Advice on QS8 Placement [Re: tjayl]
JohnK Offline
shareholder in the making

Registered: 05/11/02
Posts: 10447
Tyler, yes that's unacceptable QC, which I'm sure that Axiom will make right for you. All speakers are brand new, but there are occasional lapses, which rather disturbingly seem to have gotten more frequent recently.

Enjoy the music, not the equipment.

#334645 - 01/17/11 02:39 AM Re: Advice on QS8 Placement [Re: JohnK]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10400
Loc: Calgary, Alberta
If you don't hear from them in the morning I would CALL them. It seems we wait and wait for that email and it never comes, yet a quick call and you have an answer fairly quickly.


#334668 - 01/17/11 10:45 AM Re: Advice on QS8 Placement [Re: RickF]
bdpf Offline

Registered: 06/28/08
Posts: 769
Loc: Toronto, Canada
Originally Posted By: RickF
that is far from typical Axiom QC.

That might have been the case a while back but we see more and more complain of their QC (I had my share!). I agree with the other that Axiom will make it right but like I said in my other thread, Axiom makes great sounding products but they really need to tighten their QC.
"The problem is choice..."

#334673 - 01/17/11 11:32 AM Re: Advice on QS8 Placement [Re: tjayl]
alan Offline

Registered: 01/29/02
Posts: 3194
Loc: Toronto/New York/Dwight
Hi tjayl,

Yikes, I don't know how that bubbled finish sneaked through quality control! Such a gross blemish would never be sent out even as B-stock. Apologies from Axiom.

Call the toll-free number and speak to JC or Brent and we'll get replacements off to you.


Alan Lofft,
Axiom Resident Expert

#334693 - 01/17/11 03:41 PM Re: Advice on QS8 Placement [Re: alan]
tjayl Offline
frequent flier

Registered: 01/10/11
Posts: 13
Talked to JC this afternoon. A pair of new QS8 will be shipped out and prepaid labels sent for shipping mine back. I'm looking forward to seeing the new set.

Kudos to Axiom for the quick response.


#334718 - 01/17/11 07:13 PM Re: Advice on QS8 Placement [Re: tjayl]
terzaghi Offline

Registered: 04/04/07
Posts: 4858
Loc: Tulsa, Oklahoma
I ordered B stock in 2007 when the factory outlet was still around and none of my speakers were anywhere near that bad. In fact, The only real blemish I found was on the ep500 I ordered.

#335259 - 01/21/11 10:03 PM Re: Advice on QS8 Placement [Re: tjayl]
tjayl Offline
frequent flier

Registered: 01/10/11
Posts: 13
Ok, I need a reality check everyone. I was excited all day because I knew my replacement QS8s were sitting at Purolator.
Went after work, picked them up, opened the boxes when I got home, and again disapointment.

So, my question is, am I expecting too much. Is this normal or are these speakers just not going to meet my standards for finish?

One speaker is almost perfect. There's a tiny bit of corner where it looks like it's lifting or wasn't lined up correctly. I can live with this. It's not what I expected, but it's very minor. I've had other speakers worth far less than these that have had no issues with the vinyl lining up.

The second speaker has an obvious flaw. How is this not B stock? Is no one looking at these before they go out? And again, bubbling in the same spot. I know it's possible to make them without the bubbling. I've got one that doesn't have it.

I'm wishing I hadn't put up the t bracket or drilled a 1/2" hole in my ceiling for the FMCB. Both sets of QS8s would be packed up and sent back as I've got no confidence in them supplying two speakers that are finished well. I'm 1 for 4 so far.

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