repeat problem customers........
That, good friends, is, in Bob's little world, an oxymoron.
I've only had to do this once in a previous business I had, and three times in this one. I send them emails that politely, but clearly state:
"I feel strongly, before the work is even finished, that one of us may end up unhappy. At this stage of my life, I fear most that the unhappy person will be me.
I hope you can use some of my ideas and suggestions. Good luck with your project, trog-bitch!'
I'm only joking about the trog-bitch part.
People ask, "Don't they email back?"
"Well, what do they say?"
"If I opend it and read it, then I didn't end it."
"Aren't you curious?"
Note left for a recent (single) female client who'd been unruly:
"Left a bit early so I wouldn't have to see you. Since you've been working for Google, you haven't been very "Googley" when you come home. So, pick one:
A guy who always has your best interests at the fore and goes the extra mile for you every time. OR..
A new boyfriend to squat and piss on.
Email me when you decide."
She's still one of my best clients. I should write a book:Client Management, with Bob
Edit: I forgot. Able-bodied people who stand still on escalators and moving sidewalks should be ticketed. Those who do the same, but are firmly planted in the middle of said device, should find themselves on a mobius-strip version of said device.